CarDelMar 

NOT TRUSTWORTHY

This has been the second time that I have used Cardelmar's services and I had a problem every single time.
I had booked a car through Cardelmar website last summer and the voucher they sent was not matching with my booking and their confirmation e-mail. Cardelmar denied any wrongdoing and refused to refund. It resulted that I had to pay another time to Europcar directly.
When contacting with aftersales/customer services, I never got to speak with anyone, all is done by e-mail.

Be very wary of doing business with Cardelmar. I had a confirmed reservation, paid for in advance by credit card. However, the reservation was not honoured by Europcar because the start time was outside their office hours. Cardelmar accepted that a refund was due but asked for my IBAN number (bank details) via e-mail. Well, needless to say, that is highly insecure but they insist they cannot refund to a credit card even if a credit card was used to pay.
You don't get to speak to anyone, only communicate by e-mail and the last communication I had was "As you haven't given us the (bank) details, we are closing the case!!!!!!
So, not only did they screw up the opening hours of the Europcar depot, failed to notice that the booking had in fact been rejected (ruining my whole day) but now they basically make it dangerous to get a refund.

Initial booking process seems OK but now have to wait to see if their rental partner confirms the booking which could take 3 days. Webpage does not make customers aware of this and I assumed if the car was offered it was available. Will have wait and see if I get the car I wanted with the hire company they offered. Chose this one because it is on airport and not a shuttle transfer.

Updated news .... e-mail just came through with all the correct booking details so have up-rated this review from three to five stars.

DO NOT USE THIS ORGANISATION: I arrived 50 mins late to collect a car in La Rochelle France, as my flight was delayed. The agent at Europcar insisted I pay an extra 30 Euro on the spot for being late, or he would not let me have the car. Car del Mar's contract states the cost would be 15 Euro if I collected a car out of office hours. I tried to claim the 15 Euro back from Europcar, when I returned the car but they (rightly) said my contract was with Car del Mar. After numerous emails to Car del Mar they have continually fobbed me off with lies, and are now saying if I 'm not happy, I should complain to Europcar.
Car Del Car are a spiv organisation and should be put out of business.

Be careful! They show one offer on the website, but the truth is different. They charge for extra hour, extra mileage and whoever know what else.
Don't save a penny and to choose to work with them,

i booked the car for the 15/09/17 at 12 noon and after paying for the ar they say in small print they will contact me within 3 workings days to confirm booking? worst company on earth!

So far so good

I've used the service a number of times now, and have not been let down by car availability so far

Originally I gave the Car Del Mar service a 2 star review, but I'm upgrading it to a tentative 4 stars. I still think they need to do something about providing more reassurance for those who need to make short notice bookings

dodgy feel to the website "we'll let you know in three days" if your booking can be completed is no good to me

I have to manage tight schedules and most car rental websites confirm that my booking is good within minutes

The measure of a good company is how they deal with problems when they occur. We had a problem (the car hire company supplied us the wrong, and inappropriate, vehicle).
Cardelmar simply weren't interested. Quoted terms and conditions that didn't even address the issues we encountered and showed no interest whatsoever in even discussing it with us.
Don't touch these guys with a barge pole.

WHY do you not say at the beginning that the car may not be available!!!

easy to book. reasonable prices. Missed a a 5 star as I could pick up or drop off at terminal 3

The link to download T&Cs is broken. It shows wwwdotcardelmardotcodotukslashfileadminslashcdmslashdownloadsslashCDM_Terms_Conditions__UKdotpdf Following it kills the booking page I had almost completed. I had to start all over again.
As for the car hire, we will have to wait and see.

Disgusting company. Don't let these thief's steel money from your kids mouths.
I was late by 20minutes and they cancelled my 2 weeks booking. My 4kids and wife were left stranded at airport as no other 7seaters were available. Over the phone this was cancelled as they were based outside terminal. I tried numerous times to speak to them but just rudely put phone down.
Please avoid these holiday wreckers.
Close them down please.
Never got any of the £700 I prepaid. As they said I was late. So if you prepay for 3 months and are slightly late you will lose thousands..
Does that seem right.
Don't use these people. Car del mar are daylight thiefs. Thanks for ruining our holiday...

A joy to use.

Booking was extremely easy. The only (slight) problem was that my inbound flight was with Easyjet, and I found the instructions on entering the flight number to your satisfaction somewhat ambiguous. But there were only three ways to interpret them (and it was my third attempt that was accepted, naturally). But why can you not just map [ICAO code] EZY to [IATA code] U2 automatically? It is hardly a complex programming task! Certainly simpler than rejecting the submission and issuing an ambiguous error message.

Of course, I have yet to receive confirmation that the requested vehicle is actually available, but I am moderately hopeful of success.

Long wait. Rude staff member who, when I complained about the car offered threw my card and licence back at me and told me to get a car somewhere else - despite the fact that I had prepaid and was there in the airport. Forced to upgrade at +£70 due to shortage of cars. Car given was very dirty.

Also charged £1300 to my card "in case of damage" - there wasn't any of course - now I have to wait for the refund.

Charged for £75 fuel, even though it was a full to full agreement - again I now need to wait for a refund.

I am pretty furious about the whole experience - it seems these car rental companies are getting worse and worse at trying to find tricks to get more money out of you - to illustrate the point, the queue at the desk was an hour, but for £30 you could get a priority pass! What a total rip off.

Shocking

very disappointed to get to after the payment stage to be told I need to wait 3 days for confirmation there is a car!
Ridiculous and unacceptable

Would be 5 but form wouldn't accept the international dialling code from the UK. Also thought there was a loyalty system with Cardelmar but we have used them four times now and no loyalty points. Have still to get a nice new car, so far have had old battered ones!! Despite this the customer service we have received from the guys at the desk at the airport are second to none. That's why we come back !!

5 stars: Excellent – no reservations, I would recommend this company to anyone.