CarDelMar 

Avoid at all costs!! I booked a car in Liverpool through cardelmar. At the airport, the hire company didn't accept my credit card and told me to contact cardelmar to either transfer the booking to another company or ask for a refund.
Cardelmar's employee was extremely unhelpful over the phone and said that they couldn't do anything to help me.
The whole company seems to be a scam to get their customers' money by using extensive small print in their contracts.

Never again! I booked a car and turned up at the airport desk 2 hours after the booking time. No one was at the desk, so I called the CarDelMar "hotline" for help. Terrible response from the CarDelMar representative, who told me that they could not help and that because I was not on time, the rental firm had the right to cancel the booking - but, unbelievably, CarDelMar claimed they would still charge the full amount for the rental. No effort was made to help us contact the rental company, and the woman on the phone was very defensive referring to the terms of the contract, which she claimed allowed them to do this. After suffering this kind of diabolical customer service, I would never again deal with CarDelMar. Fortunately, after a few more minutes of waiting someone arrived at the rental desk and we managed to get our car - no thanks to CarDelMar. I would strongly recommend avoiding CarDelMar and opting for a more reliable and customer oriented company, even if it costs a little more.

Terrible company - Terrible communication
No explanation of how to get to the office which is not in the airport. You have to get a shuttle bus to a hotel but they don't tell you which one or even the address. I had to wait for 1 hour at the office to speak to anyone
The car I ordered was not available and they offered a 'larger vehicle'
This turned out to be a Renault Traffic minibus
By the time I was shown it there had been so much delay I considered taking it but could not get it out of the underground car park. A member of staff 'Santi' who smelt like he had been drinking then drove the van and damaged it and blamed me and I was forced to pay for the damage or they would not provide an different car.

How come you give me a price that is very good and only after payment i understand from you its not a guarantee that I will have a car??? what kind of service is that???

I booked a car in March for August in Athens. When I went to pick up the car they told me the reservation was cancelled. I called car del mar and they told me there was nothing they could do about it. The company cancelled the rental and I did not get a single email letting me know.

Quick and efficent site. Easy to use and well laid out

They advertise cars that are not available, then just cancel your booking. Time waisters! Careful as you might not have a car booking at all.

I fully paid and insured a car for 3 weeks to pick up on arrival at the company Sixt in funchal. Upon arrival to pick up car I was refused the car due to not having a credit card. About 20 mins later I called Car Del Mar explaining my situation yet they done nothing to help but to say I will not get my money back. I told them that I will show up with a credit card. The next day I showed up with a credit card yet they told me that my booking was canceled by Car Del Mar. I called Car Del Mar every day possible yet they did nothing to help and were rude hanging up on my face and saying "I'm ending this call, goodbye" and refusing to let me speak to someone of a higher power. I also tried to file a complaint and they wouldn't let me. I've traveled the world and never had this problem. I've lost nearly €1000 without getting anything back only arrogance. Never again using this company and filing a complaint to higher powers. Even after telling them I would try to talk to higher powers they replied with "good luck with that". Rude, arrogant, lazy, terrible people.

I would have give them 0 stars if that were possible. On returning the car five days early, I was told that I would not be getting a refund. My fault for not reading the fine print. But be warned .. 1 or 0 starts for the appalling and rude customer service for not even discussing options ..Obviously never going to use them again

Car Del Mar
absolutely excellent web site clear and simple for booking car rental and very competitive rates for South Africa

I have been well pleased with the website in general and happy with the estimated cost of hire, but confess to being very disappointed to discover the very limited daily kilometre charge over 100 kms per day! I did not notice this limitation until I was looking at the documentation after I had paid the quoted fee. Unless I am mistaken, I did not notice any information on this limitation in the general quotation details and this would have probably influenced my decision to go ahead or not. Not that I intend doing more mileage, but the fact that the details were not apparent and indeed I may have need to exceed that km limit. I would be grateful if you would provide me with some feedback accordingly.

Thank you,

Phil Britton

Easy to use site with great filter options

Why not immediate confirmation..just stupid.

The booking was all easy, but we feel the charge for a child seat is ridiculously excessive, doubling the cost of the car hire! Considering a child seat costs a fraction of the cost of a car , this can not be justified in any sense.

Very rubbish company they should shut down and apologise to the whole public!!! We paid the money before we travelled, and when we arrived there was no cars available. The staff were rude and ran away secretly. We ended up paying the double the price with another company for a car rental. We saw some other local people had problems with them as well on site.

The customer service refused to compensate us for their fault and were just copying and pasting their answers. Rubbish company, rubbish staff!!! The gov should close them down and pay the money back!!!!

Terrible company to deal with. Do not use. We paid up front for full car hire for a week. Due to family illness we had to delay our flight for 24 hours. We advised both Car Del Mar and their local agent Record Go by email. We tried both companies by phone as well but as it was a weekend neither were open.
Upon arrival in Palma we had to queue for 1.5 hours and eventually were told CarDelMar would not pay the local agent, so we either had to pay in full again, or get a taxi. Sadly we took the latter and are without a car. Shocking service- I suggest using a bigger company like Avis or Enterprise next time.

Try to avoid

The company informed me about opening hours of the car rental company in Bulgaria which was supposed to be open and when I got there they informed they are open just because they knew I am picking up the car out of office hours and also charged me for this 30 Eur.
CarDelMar provided misleading information and when I asked to refund me for that they refused. Really poor customer service.

If I could give a negative mark I would - we booked a car through this broker and when we arrived our 10am booked pick up time took until 12pm - longer than the flight to Paris - the kids had to wait in a car park and when my husband contacted the them they more or less said "not their problem" .....incredibly rude and reflects our entire experience with them

Please please please do NOT use CarDelMar or Rhodium/Goldstar. I booked a 4 door, four seater Fiesta car in the South of France for £150 approx - the final cost was over £450 once the local car hire company Goldstar had charged me additional costs for virtually everything, refused to accept the insurance, forced me to upgrade by offering a Fiat 500 etc The car was available from Hertz and Budget for £350. It is a SCAM. It also took me over 90 minutes in the sweltering heat before I finally drove away. A lesson learned for me!!!"