Car city uk Recenzje 

Excellent service from Jack and Anthony even after care was amazing was a little fault on car sorted it out straight away booked in and was sorted in 30 mins would definitely recommend

4 and a half hour drive up and well worth it, met with confidence for the vehicle I bought and a quick pressure free service

I recently bought a car from here.
Anth & Jack who I dealt with were spot on, friendly & weren’t pushy at all
I am really happy with the car & service.
Thanks lads
Adam

Have absolute nothing but praise for Jack. Top quality salesman. Very friendly and makes you feel very welcome. Will go above and beyond to help you get the car that's right for you with great knowledge and communication... Car City UK is a fantastic thriving place with an amazing owner and amazing team like Jack and Co... Highly recommended.

Unscrupulous people. Bought a dud car, first off I was lied to telling me there was no way we could pull out of the sale as the finance had been agreed already, we hadn’t even recieved the car yet so there is no way this was true.

The car arrived, filthy, ground in dirt and wrappers, crumbs etc in the cabin, clearly hadn’t been prepared adequately. I didn’t raise these concerns at the time as there was zero rapport with the salesman who was a liar. No parcel shelf, errors on dash and they cheaped out on a service at some local back road dealer.

The error was related to an external light problem, most likely a sensor but more of an irritant than a major issue, so I thought I’d get this remedied at some point in the future.

The extended warranty we purchased through them for an upfront cost, wasn’t worth the paper it was written on.

Whilst I accept it isn’t their fault the warranty company went into administration, it is quite telling how they completely washed their hands of me, ignored emails, phone calls and wouldn’t even offer to refund the cost the warranty cost as gesture of good will.

So as a result, we are £1400 out of pocket for a repair that should have been covered.

There is a saying of “how you do anything, is how you do everything”.

So whilst they are quick to take your money, which is the nature of the business, don’t expect anything afterwards. They are obviously in a culture of say what they can to get the sale, then turn their backs.

Car in question is a Mercedes EQC, purchased at the end of July 2025. GY21 MHL. It looks the part but is a hunk of turd, like a lot of their other vehicles looking at these ever growing 1 star reviews.

They had more than enough opportunities to remedy this, so I have sought advice from the financial ombudsman via an official complaint. It’s sad that the owner only gets involved when the displeasure is made public.

*I rang the dealership on 02/06/26, 10 days before this reply was posted. I was told you’d speak to the sales man in question and you’d get back to me, you didn’t……..Nothing is ever down in print, always over the phone. I have an official complaint in with the financial ombudsman, so I will be updating again once this is settled.

Great experience from start to finish. Very friendly and professional throughout. Extremely quick in turning the car round for collecting. Daniel was very responsive to my questions and kept me updated all the way through the process. Will definitely use again and highly recommend.

Purchased electric vehicle from car city had a heater issue which was sorted, then 2 weeks later total electrics failiure.
They took car to specialists and a courtesy car was delivered to my house 50 miles away.Car was retained by them and money refunded. Mario also compensated me for journies travelled and dvla plate retention . Let me say, the service recieved was second to non and and would reccomend them for cars and service. Many thanks to Mario, Trevor and Amanda for all the help they gave me. Nice to know there are honest and trustworthy dealers out there who put customers first. Nice one. Mike Summerside.

I used we finance any car and they were great. I had a big car that I was gonna park exchange for a smaller car due to the mileage on my own car. I was given £4000 less for the car that I was part exchanging and obvious there’s gonna be wear and tear when I spoke to the finance company they told me at first, but once I go to the dealership test drive my car I can then contact them for the payment to be made. The payment was made instead before I arrived at the dealership and the finance company told me I could now go ahead and ensure the car because it’s now my car so I went ahead and paid a big lump sum deposit for a new insurance for the new car. When I turned up at the dealership they did not even take any notice of me and my mum standing there waiting to pick up a new car they were just focused on the car. I was taking there to part exchange and probably how much they’re gonna manage to make off of that car. They ignored we were there the owner of the company went straight towards my car started inspecting it put the car on a machine to see any fault. yes there was faults with the car which I was not aware of. I got the tyres changed but my car two months ago and I was told by this guy that all four tyres were gone I think seeing two women standing there he thought it’s right is a chance I can make more money I’m sorry but that’s all I could say. Yes there was scratches on my car and there was a crack in the back light and I explained to him. Yes that’s the reason why they have taken £4000 off of my car rights and now I’ve got an extra £4000 to pay on the New finance. Well he asked for an extra 700 there and then or he could split it up and I can pay it within 30 days not even asking whether that person has got the money I said why on earth was the new Car paid for by the finance company without me coming and I was told to make the Insurance he didn’t care he was just bothered about making more money anyway he reduced the 700 to 500 and we paid there and then there was a scratch on the new Car. His helper came along with a paintbrush and literally dubbed a blob of paint onto my new car and sent me off like that didn’t say anything to me until I asked him why am I not even offered a test drive? We went for a five minute test drive came back the man quickly ran to the car that I’m part exchanging got back in it and was busy probably evaluating that Car I asked him everything about the car because the car was electric on the two minute drive. I said can we charge it at home, etc he said the charger is in the boot you cut it up as well that was the only conversation we had literally couple minutes while I test drive came back went and made the payment. Got my paperwork leaving there. No one even said thank you for your purchase any sort of attention nothing absolutely nothing they didn’t even want to talk to us. Me and my mum jumped in the car drove home. I had 30 miles on my car. The car was not even charged pathway so I went to charge my car because I had to be somewhere within an hour only to see the charger is not even in the car. I contacted the dealership. I said where is my charger? He said oh the charger is here. You never took it and I said I beg your pardon. It’s your duty to make sure a car is ready when someone comes to pick it up not only did you show no attention and no one was professional. I’m not gonna be inspecting the car when you told me the charger is in the boot it should be You that makes sure the car is in perfect condition before someone comes to pick it up. He told me then he’s on his way to the post office and he’s going to send it recorded delivery for me so I could receive it tomorrow morning so I don’t have to drive another hour to go and pick it up come 7 o’clock at night. I messaged him because he told me once it’s been sent he will send me the receipt for proof. I said where’s the receipt havent you sent my charger? He made up a load of rubbish saying that his worker went to the post office and waited 14 minutes bearing in mind it was around 5 o’clock in the evening or 4 o’clock in the evening when he went so it’s impossible to have a 40 minute wait in a post office at that time and he waited for me there for 40 minutes but unfortunately couldn’t send it so he’s gonna send it tomorrow morning, I’m sorry, but I have been part exchanging my vehicles for the last 23 years I never all my love about a deal left it so unprofessional. Do not bother bothered about their customers so absolutely rubbish at what they’re doing. The only thing they care about it’s making money in my opinion yes of course that’s their business. You have to worry about making your money but you have to also make sure that your customers are happy because he had already received the money from the finance company for my new car. He didn’t care less about his customer. he was just too focused on what he needs to do to the car that’s been part exchange to make money off of that in my opinion very bad never ever again.

Avoid at all costs.
My experience with Car City UK has been nothing short of exhausting and completely unacceptable.
I purchased a vehicle at the end of August, and what followed has been months of issues, delays, and poor handling. Faults were identified early on, and the vehicle was taken back for repairs multiple times. Despite being told that work had been completed, the car has now been returned to me with key repairs not done at all.
The bumper has not been repainted as agreed. The door has not been painted and appears to have simply been polished over. I also have serious concerns that some of the mechanical work they claim to have carried out may not have been done.
To make matters worse, the vehicle has been returned in a worse condition internally, with oil left on the mats and carpets. After months of back and forth, this is completely unacceptable.
Communication throughout has been poor and reactive. I have had to chase constantly, been given vague answers, and at times been told work was completed when it clearly was not. The vehicle has also been moved between locations without proper communication, which only added to the frustration and concern.
I am still without my logbook months after purchase, which raises further concerns about how this has been handled.
Overall, this has been a stressful and time-consuming experience. What should have been a straightforward purchase has turned into an ongoing issue involving incomplete repairs, lack of transparency, and a clear breakdown in trust.
I would strongly advise others to think very carefully before purchasing from Car City UK.

Great experience. Abbie and Steve were fantastic

I purchased a Volvo V60 and from the first phone call with Trevor he was very professional and truthful about the car, even though this was not the most expensive car for sale he went above and beyond to ensure the car was as good as it could be. Overall I am very happy and would recommend Car City to anyone.

Picked up my stunning blue M135i today, dan who handled my purchase was absolutely amazing throughout Evan managed to turn it all around in 24hrs, great company will definitely be back in the future.

Excellent, no pressure experience dealing with the team. Josh was fantastic and dealt with everything from the PX to helping select the cars that were right for us. I would fully recommend the team at car city, Catterick if your looking for a new car.

Seamless from start to finish especially Dan who dealt with me the whole time - great communication answered all my questions - all round highly recommend from my experience

The lads here made the buying experience great from start to finish as I’m quite a fussy customer, they where very patient with me and professional i absolutely love my bmw thank you guys !

I purchased a Mercedes gle 350 coupe 2019 plate great price although I am based in London last year December 25 came with 3 months guaranteed with evolution this company used apparently I discovered a fault driver side rattling noise end February 2026 reported evolution but rejected my claim said there don’t guarantee the brake and dics faulty
So went to Amanda after sales car city there super helpful resolve my issue paid for the repair £550 via London garage of my choice
Like to say although I live in London I would recommend highly anyone to buy from this company Carcity there after sales amazing very fast response
From Mr D Patel

Really positive experience vehicle ready on time.

Amazing!
What can I say...from the start and still ongoing ( im adding more personal touches to the car as I go with help and recommendations 😃)
The service and help I've received from Mario has been exceptional. Bought a Land Rover Discovery, she's a beauti!!
Highly recommend using this company. Ive used other garages before and car city blows them out the water.
From the owner, sales team, service team and everyone behind the scenes, i have nothing but praise 👏.
Helpful, friendly and best of all honest.
Well done to all. Oh and love the hot chocolate too!
Thanks guys and girls

From the initial enquiry for a specific vehicle, we were provided with prompt and professional service.
Steve was the sales professional who looked after us and provided us with a decent coffee, test drive and vehicle details.
We were more than happy with the service provided to us and the car was collected on time as arranged. Valeted and ready to go.
We have a couple of unforeseen warranty problems and Amanda sorted these without any quibble. A courtesy car was provided whilst the vehicle was back with servicing. Amanda is also knowledgeable and very communicative and we were never left wondering what was going on.
We will be looking to upgrade one of our others bridles later this year, so Steve and Car City UK will be receiving another visit from us.
I can thoroughly recommend this company to anyone.
Thank you Car City UK

I had an exceptional experience purchasing my car and couldn’t be happier with the service I received. From the very first phone call enquiring about the vehicle, Steve was absolutely fantastic. He was friendly, knowledgeable, and incredibly helpful throughout the whole process, making everything feel straightforward and stress-free.

Every promise that was made was kept and followed through exactly as discussed, which made the whole experience even more reassuring. A big thank you also goes to Amanda, whose communication was outstanding from start to finish. She kept me updated at every stage and ensured everything moved along smoothly.

The turnaround time was impressively fast, and the after-sale care has been just as good as the service before purchasing. It’s clear that customer satisfaction is a real priority here.

I would highly recommend this dealership to anyone looking for a professional, reliable, and genuinely friendly car buying experience. Thank you again to Steve and Amanda for making the whole process so easy and enjoyable!

PS to the boss, give them an early finish on a Friday they work hard😊