"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Zobacz więcej
Reakcja na opinię
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Zobacz więcej
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Napisane przez firmę
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Dane kontaktowe
1715 NW 82 Avenue, 33126, Miami, FL, Stany Zjednoczone
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Doskonała
2 tys. recenzji
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Capillus
Thank you for sharing your experience! We’re so glad Christina was able to help, and we’ll be sure to pass along your kind words to her.
Great timely service with good…
Great timely service with good instructions and turnaround time
19 sierpnia 2025
Odpowiedź od Capillus
Hello Paul, thank you for your feedback!
We’re so glad you had a smooth experience with clear instructions and a quick turnaround.
We truly appreciate your kind words.
Odpowiedź od Capillus
Thank you! We love having you as a customer and truly appreciate your support.
Very helpful customer representatives
Very helpful customer representatives. Thank you!
19 sierpnia 2025
Odpowiedź od Capillus
Thank you for your kind words! We’re so glad our customer care team was able to help. We truly appreciate you taking the time to share your experience.
I had all the information I was asking…
I had all the information I was asking for.
Isis was a person to assisted me with the questions I had.
She showed a complete knowledge of the products you sell.
Isis is a very professional person. I could see she is very compromised with her job. I give her 5 stars. She is a good asset for your business. Congratulations!
15 sierpnia 2025
Odpowiedź od Capillus
Thank you so much for your wonderful review!
We’re thrilled to hear that Isis provided you with all the information you needed and demonstrated her knowledge and professionalism.
We’re very proud to have her on our team and will be sure to share your kind words with her.
Odpowiedź od Capillus
Thank you for your feedback! We’re so glad our team was able to explain everything clearly and get the issue resolved for you.
We truly appreciate you sharing your experience.
Isis is an asset to the team at…
Isis is an asset to the team at Capellus. She address issues in a professional manner.
8 sierpnia 2025
Odpowiedź od Capillus
Marie, Thank you for your kind words! We’re delighted to hear that Isis was able to assist you and provide a great experience.
We’ll be sure to share your feedback with her and the rest of our team.
I received a VA discount AFTER…
I received a VA discount AFTER purchasing. Such a pleasant experience.
7 sierpnia 2025
Odpowiedź od Capillus
Hi Curtis,
Thank you for your review and for sharing your experience! We’re so glad we could assist with your VA discount and make the process smooth for you.
We truly appreciate your service and are happy to have you as part of the Capillus family!
service rep was very helpful and kind
30 lipca 2025
Odpowiedź od Capillus
We’re so glad to hear our team was helpful and kind! We truly appreciate your feedback and are always happy to support you however we can.
Isis is dedicated to customer service
Isis is dedicated to customer service. Wish my husband and I had people like Isis working for us! Please thank her for assisting me with the purchase of cap and also taking my call months later to trouble shoot a few issues!
25 lipca 2025
Opinia niezależna
Odpowiedź od Capillus
Thank you so much for your kind words and support! We’re thrilled to hear that Isis made such a positive impression. She’s truly dedicated to providing outstanding service, and we’ll be sure to pass along your appreciation. We're so glad she could assist both with your purchase and follow-up needs—please don’t hesitate to reach out if there’s ever anything else we can do for you!
Odpowiedź od Capillus
Wow— thank you so much for your kind words! It truly means a lot to us to know you trust our brand and feel confident in our products. We put a lot of care into what we do, and hearing this kind of feedback makes it all worthwhile.
We're so grateful to have you with us!
Odpowiedź od Capillus
Thank you for your feedback! We’re so glad to hear that you had a positive experience with our customer service team. Providing responsive and professional support is always our goal—please don’t hesitate to reach out if we can assist you further!
Odpowiedź od Capillus
Thank you for your feedback! We're so glad to hear you were pleased with the communication and prompt delivery. We truly appreciate your support and are here if you ever need anything in the future!
Once we connected, all went well
It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were made quickly and efficiently. A bit disappointed in the crushed box I received back when I spent good money to protect the cap before sending to Miami. Thankfully, cap was not damaged in return.
15 lipca 2025
Odpowiedź od Capillus
Thank you for taking the time to share your experience. We sincerely apologize for the initial difficulty in reaching us and for the missed call—your time is valuable, and we regret any inconvenience that caused. We're so glad to hear that once connected, Isis was able to assist you and ensure your repairs were handled quickly and efficiently.
Regarding the condition of the return packaging, we completely understand your disappointment, especially after taking such care to protect your device. While we’re relieved the cap was not damaged, your feedback is important and has been shared with our team to help improve future handling.
Thank you again for your patience, and for allowing us the opportunity to make things right.
Professional and had a great sense of…
Professional and had a great sense of urgency to address my request. Great customer service!!!
14 lipca 2025
Odpowiedź od Capillus
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly and professionally. Providing exceptional service is always our priority, and we're grateful for the opportunity to support you. If you ever need anything else, we’re just a message away!
Fast response!
11 lipca 2025
Odpowiedź od Capillus
Thank you for your review Wendy! We appreciate your support and thank you for choosing Capillus!
A Quality Company
Excellent and responsive customer care. Quick expedited delivery of my Cspillus Pro S1.
1 lipca 2025
Opinia niezależna
Odpowiedź od Capillus
Hi Scott,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer care team and that your Capillus PRO S1 arrived quickly. Your satisfaction is our top priority, and we’re grateful for the opportunity to support you on your hair restoration journey.
If you ever have questions or need assistance down the road, we’re always here to help!
Disappointed in Capillus manufacturing ability
I currently have the Capillus MD hat. I have had it for 5 years. I needed a new battery and you no longer provide a 4.6 voltage battery. I was forced to purchase another hat for $2500 when all I simply needed was a new battery. It is awful that you could not manufacture a 4.6 battery.
It is also a shame that you do not make a case for the new Spectrum hat. My old Capillus hat came with a case (it does not fit the new hat) for the hat to protect it when transporting it.
Very disappointed.
Today, June 27th, I spoke to Christina in customer Service and she helped to clarify misinformation that I was given by another rep and the Dr’s office. My hat is still under warranty and there is a battery that can be replaced for my old Capillus hat. The hatcwas converted to use the 4.9V battery and I am able to replace it. Christina will be sending a battery to me. Thank you Christina for your assistance.
25 czerwca 2025
Odpowiedź od Capillus
Hi Monica,
Thank you for updating your review and sharing your experience with us. We're truly sorry for the initial confusion and any frustration caused regarding the battery replacement and carrying case. We understand how important it is to have clear, accurate information when it comes to maintaining your device.
We're very glad that Christina was able to clarify the situation and assist in converting your original Capillus MD to work with the 4.9V battery. It's our goal to support our customers for the long term, and we're pleased that your device is still covered under warranty and eligible for replacement parts.
If there's anything else we can assist you with; now or in the future—please don’t hesitate to reach out. We truly appreciate your patience and the opportunity to make things right.
Too soon to tell how much better this…
Too soon to tell how much better this is from my previous red light hat from another company.
The hat is much larger- to fit all of the diodes, but I like it because it covers more area. The design of the power cord connection to the hat and charger appears stronger than other manufacturers. This is what failed on my previous hat.
I placed my order directly on the website but never received an order confirmation. When I called to enquirer ( charge transaction was completed) I was told the number that I had from the order confirmation which I printed at the time the charge card was processed was not formatted the way Capillus formats there confirmation # ( what I had started with a different series of letters). I had to then ask to have the customer service person search for my order by name - which she never offered. She was quickly able to find the order and expected delivery date.
26 czerwca 2025
Odpowiedź od Capillus
Hi Lesley,
Thank you for sharing your feedback, and I’m glad to hear that you’re enjoying the improved coverage and design of your Capillus device so far. We appreciate you choosing Capillus and taking the time to detail your initial experience.
We're very sorry for the confusion caused by the missing order confirmation. It appears that the email entered at checkout didn’t match your intended address, which is why the confirmation wasn’t delivered. While our system generates the correct order number once the transaction is completed, third-party autofill tools or small typing errors can sometimes result in discrepancies that affect email delivery and order lookup.
I appreciate your patience in reaching out and working with our team to locate your order.
If you’d like us to update your account with the correct email address for future communication, please don’t hesitate to let us know. We’re here to help every step of the way.
Great Customer Service
Isis was extremely helpful and was there to answer all of my questions. I just upgraded from the Capillus Pro to the Spectrum and have only used the Spectrum for a couple of days so I cannot yet let you know the results.
24 czerwca 2025
Odpowiedź od Capillus
Marianne,
Thank you so much for the 5-star review and kind words about Isis! We’re thrilled to hear she was able to assist you and provide the support you needed during your upgrade.
We're excited for you to experience the benefits of the Capillus Spectrum, it’s our most advanced model, and we can’t wait to hear how it works for you over time.
Please don’t hesitate to reach out if you have any questions along the way!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.