Capillus Recenzje 1541

The Capillus Red Therapy hat has helped my hair retention in the past so I have high hopes for the help that the new cap may give. I had to work a bit to get a human response to my questions, like searching for the numbers, scheduling and waiting for a reply. Eventually Isis contacted me and was very helpful.
Upon receipt of the devise, I had to use a QR code to get the manual. I prefer a paper manual and have requested that and will wait. Consequently, without a manual, I wondered if there were some new instructions about use. I was surprised that no paper manual or any paperwork accompanied the device. In addition, the instructions of how to reply to the warranty registration did not work. I called and learned that I need to go to the Capillus website to finish it so I will do that. I feel that the company is depending too much on assuming all customers are highly tech savvy. I feel the company could be more customer friendly by being more accessible with human response and with paperwork.

outstanding customer interaction, quick, professional, friendly, an asset to your team

Yeli got right back to me with answer to my question.

Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.

I was provided all info I neeeded to upgrade

Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful

Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.

"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth of knowledge truly impressed me — she went above and beyond to make sure everything was resolved. I couldn't be happier with both the customer support experience and my Capillus Pro Laser Cap itself. The results have been incredible — it really does work great!"

Yeli was great, so informative and helpful, thank you Yeli!

Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.

Yeli was a really helpful

I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.

reliable and gave me good options for replacement

Helped troubleshoot cap

Great customer service!

Quick response and great service.

Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)

Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!