Candlesdirect Recenzje 194

Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely no perfume in the wax melts. I have been buying these for years but now there is no perfume at all. A complete waste of money. Will never buy again. Such a shame! Edit i can't get order n... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

super soddisfatta! ho comprato una 10ina di cake della marca GooseCreek perchè in italia sono praticamente impossibili da trovare. Spedizione velocissima (sono arrivate in una settimana) pacchetto p... Zobacz więcej

Oceniono na 5 z 5

Ordered an electric wax burner for my Dads birthday, after reading reviews I was extremely worried it wouldn’t come in time or at all, but it came four days after I got an email saying it had been dis... Zobacz więcej

Oceniono na 1 z 5

Really disappointed with delivery times ordered on Tuesday 6th Feb following day got an email saying it was dispatched and now a whole week later nothing has arrived not able to track items even thoug... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

194 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Amazing products, first class service

A large selection of products to chose from, you will definitely find what your looking for here. The process was so easy and simple and the delivery was so quick. Will definitely be buying from here again. First class, highly recommended.

Thanks Pete

1 lutego 2021
Opinia niezależna
Oceniono na 1 z 5

Website may be cloned with your data going to fraudsters

Would not allow paypal to be used. Credit card details were then entered. After entering an error message came up.
A week later my card was used 15 times in several different countries. Luckily my bank blocked the card and refunded my money. Think website may be cloned and someone else is gathering data entered on the site. If you have any issues during the check out process please contact you bank.
(It’s not just through data breaches that cyber thieves can steal credit card information. Criminals are using a strategy called “formjacking,” where they use malicious code to steal your credit card details and other information during the checkout process on online retail sites. )

30 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello Colin , I am very sorry to hear about your experience you have had. On our website.
We have had our web team check through the website and there are currently no issues. I would like to inform you that we do not store customers card details, we only store, your address. It would be impossible for someone to access your card details from your account on our website as they don't exist. I also have done some extension research online and i cant find any other cloned website.
Many thanks

Oceniono na 5 z 5

Love candles direct

Love candles direct, I have placed many orders over the last few years and never have any issues. Best place to feed my candle addiction

30 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Just Perfect

Wonderful ! Got my package only 3 days after i orderd ( im in Germany). Everything was well packed and Save. Love my candles and can recommend!

29 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service 10/10

Having received yet another order I have to say I love Candlesdirect, delighted with my order, genuine brand candles at a fraction of the rrp. I have shopped here for a few years now and wouldnt go anywhere else. Their customer service is excellent if ever I had a query. 10/10

29 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Recently ordered some Candles in the…

Recently ordered some Candles in the Candles Direct Sale. Grabbed a load of bargains on Medium and Large Yankee Candles. Delivery was very fast. Ordered at Weekend and order was with me by Monday. Would def use again.

29 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

They don't answer me to the emails

They don't answer me to the emails. The order is still without arriving. I want an answer now or I'm going to file a complaint! A store receives a payment and does not send the product, does not respond to the customer.
I send 2 e-mail and contact on messenger Facebook. No answer

28 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello Miranda, If your order is shipping to Europe there has been some delays due to Brexit.
We have had a large increase in orders and emails over the last 2 weeks, which has caused some delays in getting back to people. Do do aim to get back to all emails within 24 hours.
Please email us at info@candlesdirect.com again, Someone will definitely be back to you shortly. 100% satisfaction is our goal.
Many Thanks

Oceniono na 1 z 5

A SCAM

A SCAM: avoid!
Took payment but my order never turned up. Offered for me to choose alternative products as the ones I'd ordered had sold out - presumably hoping I'd end up spending more money. I asked for a refund instead and now radio silence on their side.
Also had my debit card details stolen and used since ordering - suspect this company may have something to do with it, as others have said.
Avoid like the plague.

27 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello Gabrielle, We are sorry about this problem we had with your order. We have had a large increase in orders and emails this year, which has caused some delays in getting back to people. Please email us at info@candlesdirect.com again , and we will have no problem refunding your money.
Many Thanks

Oceniono na 1 z 5

twee kaarsen besteld tot op heden niets…

twee kaarsen besteld tot op heden niets gekregen dit zijn dus bedriegers niets bij hun bestellen

23 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello, We are sorry for your delay to your order. Please email us at info@candlesdirect.com
We will come back to you as soon as possible with an update to your order.
Many Thanks

Oceniono na 1 z 5

À banir

À banir ! Je n’est jamais reçu ma commande au bout d’un mois et demi d’attente ! J’en avais pour 60€ en plus qu’elle gâchis a éviter !

21 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello, We are sorry for your delay to your order. Please email us at info@candlesdirect.com
We will come back to you as soon as possible with an update to your order.
Many Thanks

Oceniono na 1 z 5

Disappointing, got my order but no scent throw

Hmm, I'm posting my review here as it seems you can't post reviews on their website. Funny that! I should have realised that it was odd that none of their products have reviews before I ordered from them. Here is the review I just tried to submit on their page:

I ordered 2 large candles, Surprise Snowfall and Fluffy Towels - my first order from Candles Direct. Having had Yankee scented products before I'm used to them filling the room with their scent but despite my hope every time I light these there is barely any scent throw. I keep asking my son and husband of they can smell it but they always say no. I'm sitting right next to the fluffy towels candle right now and it's about halfway down and I can't smell it at all. Really disappointing. Note: upon trying to submit this review with one star the submit button wouldn't work, hmm. Also slightly suspicious that there are no reviews of any of the products I looked at. I'd stay clear! Judging by these reviews here I doubt it's worth me contacting them about my non scent throwing candles 🙄

13 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello Zoe. We are sorry about the issue you have had with your Yankee Candle.
Please email us at info@candlesdirect.com
We would be happy to send you a new candle if there is an issue with it, maybe a different fragrance as some are stronger than others.
Many Thanks

Oceniono na 1 z 5

Credit card details stolen!!!!

Do not use this website unless you want your bank details stolen!!!

Ordered a candle and it showed up as described and on time. The only other website I used my credit card on in this timeframe was Amazon. A few days later, someone used by credit card details to try to buy £1250 from Argos. Conversations with a bank employee revealed that she had also been the victim of credit card fraud shortly after using this website.

6 stycznia 2021
Opinia niezależna
Logo Candlesdirect

Odpowiedź od Candlesdirect

Hello John , I am very sorry to hear about your experience you have had. We have done extensive work on our website and there are currently no issues. I would like to inform you that we do not store customers card details, we only store, your address. It would be impossible for someone to access your card details from your account on our website as they don't exist .
Many thanks

Oceniono na 5 z 5

Second order delivered very quick with DHL and all great!

This is my second order with CandlesDirect. I ordered during Christmas last year and now.
No issues so far, order reached in 2 days and well packaged each time. I thought it was very carefully packed. From my experience so far, I can recommend using them.

31 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

DO NOT Order from this company

DO NOT Order from this company, they take your money and your Order never arrives. Twice e-mailed their Customer service dept who are absolutely useless and don't care, all you get is, ah well it must be christmas post, absolute bo**ocks. Hope they have used my money for their christmas party. Would never recommend them, DO NOT BUY FROM THEM.

29 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Never ordered from candlesdirect.com…

Never ordered from candlesdirect.com but definitely do not order from candles-directuk.com. This is a scammer website. They set up a website called fragrancesforless.co.uk (imitating the real fragrances4less), took our money and did not send the item. Now if you try and get on fragrancesforless.co.uk it directs you to candles-directuk.com. Seems that they systematically imitate websites in order to scam money off people. Quite clever, shame my Wife didn't notice when ordering off them! So if you have a problem maybe double check if you've actually ordered from candlesdirect.com and not candles-directuk.com

24 grudnia 2020
Opinia niezależna

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