Browns Car Company Ltd Recenzje 

Avoid! Any car bought from this company should be reviewed by a trusted mechanic. You can reject the car for any reason not disclosed to you and are entitled to a full refund from them under cra2015 and the distance selling regs. You do not need to allow them to repair it.
Disclaimer! Eveything I state in this is my opinion and protected under freedom of speech.
Paid for a q5 DE03 JKE. Asked for winter tyres and the cam belt to be done and delivery. Paid 1400 extra for these ontop of the car for this.
The car turned up and damage was noticed on the NS rear arch underneath the trim which had pushed the main steel up at the door met and the arch inwards, indicating it had been involved in some incident of some kind. Luckily I spotted the damage to the car within 5 mins of delivery’s and refused it. The car also had 3000miles more than advertised when they mot’d prior to delivery mileage, the tyres paid for were ilink powerlink 79 which do not come in a winter format and I didn’t check to see if the cam belt had been changed, but by the sound of the car it hadn’t. The car was really dirty inside. Which you could forgive and the other bumper damage and panel gap misalignment.
They said they would call me the next day. I had to call, then on requesting a full refund, the sales person became belligerent. Causing me to speak out of tune.
They will not speak to you over the phone post sale if you have an issue. Only via email. Which is good as you have a paper trail, for any legal requirements.
They refused to refund the full value paid, as required by Cra2015 and the distance selling regulations. Only paying the car value, not the other items paid for, after stating they would refund the money. Not 8 days as stated in a different review but 11 days later.
I am still waiting for the rest of the money, this is after the 14days time frame has lapsed.
They have the car for sale with items I paid for on it, which current are mine as I have not been reimbursed for. The stated in a email, they would only give me the extras if I could prove the car was involved in an unreported accident. Which again under cra2015 and distance selling regs, is not required, I refused on the undisclosed damage, the extra 3000miles than advertised and the incorrect tyres put on.
He states he has a zero tolerance policy for abuse, but on reading other reviews on here and other review sites in which they state “ threatened to send people to my house” it seems to be a one sided view to that policy.
He also states 2000 good reviews and considering by companies house its been operating less than 7 yrs that’s more than a car a day in sales, which would outperform major car dealers? Interpet that as you like.

Avoid at all costs! They've sold us a car that came with more mileage than stated in advert when it got delivered. Filthy,we also saw signs of significant damage in the car that was never communicated,like it had been in a crash. We returned the car and asked for a refund straight away, it took more than a week to get some of the money back, having to deal with rudeness,threats and unprofessional owner. He still owes us £1400 that he says he is not willing to refund, he doesn't even reply to us anymore. They have that same car for sale again at much higher price, white Audi Q5 DE03 JKE reg.
Browns Car Company Ltd

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Browns Car Company Ltd
4.6
988 reviews
Used car dealer

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27 The Causeway, Heybridge, Maldon CM9 4LJ
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Open · Closes 7 pm
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brownscarcompanyltd.co.uk
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01621 840782

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PMQJ+8X Maldon

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4.6

988 reviews

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"Great service friendly staff nice selection of cars."

"Customer service is exceptional and helped me get a new car very quickly!"

"Brilliant service lovely workers excellent work environment

Your review

Lidi Pr
3 reviews

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I would not buy from them if I were you. They've sold us a car that came with more mileage than stated in advert when it got delivered. We also saw signs of significant damage in the car that was never communicated. We returned the car and asked for a refund, it took more than a week to get some of the money back, having to deal with rudeness and unprofessional owner. He still owes us £1400 that he says he is not willing to refund, he doesn't even reply to us anymore. They have that same car for sale again at much higher price, white Audi Q5 DE03 JKE reg.

-Update after their reply full of lies-

It's not Mr Ali, I have a very visible name. I have never contacted you on the phone personally, it was my partner communicating with you. nor being abusive in any channel. I posted reviews on social media with facts,just like here, which u do not like. More than happy for you to provide any evidence of myself being abusive or stating any false information about the service we have received, as I'm afraid, you are the ones using defamation techniques, don't expect any less from you anyway. You advertise national delivery which we paid for,and we offered to still cover the cost of that to sort this matter fast and get refunded for the rest; something very generous as you would agree, since under the consumer law , we have the right to a full refund within 14 days, which have now passed and you still owe £1400.you did not want to do this. There was no evidence of any work done in the car, which again, was part of the deal and paid for, no paperwork of it. Tyres paid for were not winter tyres like promised, again more of the same, not thruthful with your practice and not adhering to agreement. Still, you do not want to give a full refund (which you will eventually have to, as this is going to court and being investigated by Police for fraud). You are now selling a car with products you are stating we paid for, therefore, our property, aren't you?
I think my review is quite respectful for what I could've said, happy to post screenshots of your unprofessional manners if you would like me to?you have exposed yourself even more.
The car was advertised with significantly less miles than what ,in fact had. and the damage we saw upon arrival. the untruthful mileage alone gives us the right to return the car and get a full refund.
For everyone dealing with these people, know your rights, don't let them trick you into taking the car for a repair or anything like that. They are not registered with motor ombudsman for a reason, the surprise is how they are still operating after the amount of people stating the same awful facts. I have had more than 50 people within 4 hours contacting me after posting a review on social media, telling me all sorts of dodgy and threatening techniques these people allegedly used with them to try and cover their mess.know that you can go to citizen advice, trading standards, claim in court under consumer law, report to autotrader, reviews , reddit,etc, create pressure and expose them so it foesn't happen to more people, all they have to stand on is what it lools like fake reviews. Report for fraud to Police if needed.

excellent service from browns car company tyler was amazing and really helpful couldnt have asked for more from browns and the team

Bought the discovery from Tyler happy with the car and great people to buy from

Tyler sorted out everything for me, it was a very easy experience and I am very happy with my new car. Even though I called up last minute, on the day he managed to sort everything for me. Highly recommend great company!!

I purchased a car from Brownscarcompany in Heybridge Essex and I would have given a no star review if it was possible. The car developed a serious fault with the engine management light coming on and the ECU reporting error codes, I returned the vehicle to them and after a couple of days they said the car had been repaired and they have replaced the faulty parts, when I collected the car I ask for the mechanics report of the work carried out on the vehicle and receipts for any parts replaced, I was assured that they would email them to me later that evening, I never received either. I contacted Brownscarcompany the next day as I noticed that the engine management light no longer works at all, I informed them that the engine management light no longer works and that the car has the same faults as what it was returned for, I have received no response from the dealership at all and have had to seek help from a solicitor as the car not only still has it's original faults but is now not able to pass an MOT due to a non functioning engine management light, the light must illuminate when the ignition is switched on and go out if there are no faults when the engine is started, if it doesn't do this the car would automatically fail the MOT.
The engine management light no longer functions at all so the car has more faults than what it had when it was returned. I am in the process of trying to return the car to them for a full refund, they have not responded to any of the messages sent either by myself or from the finance company, I am hoping that the solicitor will have better luck getting a response from them. This has been going on for several weeks and I am still no further forward than when I first returned the car for repair, avoid this dealership at all costs as they are friendly and helpful while they are taking your money but no help at all when things go wrong, in fact they have put the car in a much worse condition than what it was before it was originally returned to them for repair.

Great service, thank you

Well looked after good customer service.

Bought a scirocco from Tyler at browns car company easy to deal with and friendly. Highly recommend

The people that work here are fantastic and friendly..they sort out my problems with vehicle straight away...

Fantastic service , everyone is friendly ans helpful. Would definitely use them again

Great people. Very professional service.

Very friendly staff sorted me out with a good car at a good price. No complaints.

Its a scam all cars have serious problems with fake mot from arrow auto stay away huge scam all over face book built on fake 5 star reviews

Quality throughout! Go see Tyler.

Extremley friendly staff, helpful and no rush or pushing for a sale.
Exellent quality cars a must visit if your in the market for a used car of any range.
Well done a very happy customer.
Andy Davis.

Nothing is ever too much trouble for them. A genuinely happy and welcoming place. Highly recommended. They are so nice and so efficient.

I was financed a car that turned out to be full of problems. Despite repeatedly reporting the issues, neither the broker nor the supplying garage were able to correctly diagnose or fix them.

After three months of delays just to get an inspection, I was finally told the front suspension has failed due to age and mileage and the ABS fault was dismissed as “wear and tear.”

This means I’ve been left financing a faulty vehicle with no real support or accountability. Both the broker and the garage were completely unhelpful throughout the process.

I would not recommend this company unless you’re happy to be stuck paying for a broken car for years with no meaningful aftercare.

Great service from Rick

I Bought this Tiguan last year from browns after trading in our mk3 focus rs as my wife was pregnant and we needed something slightly more sensible for our family the finance was not cleared on our previous vehicle for over 6 weeks by browns even after the car had been advertised by them and was on there for court we had to chase browns for a long period of time for them to refund a partial amount the car has been back to browns for various things in the time we have owned it including to have the top of the engine rebuilt and having a major water leak in the first week of ownership resulting in the car needing a water pump and timing belt which then failed and caused the engine to need a top end rebuild there was various bits wrong with the car when we picked it up after the water pump was repaired by them I picked it up and it had a electrical fault with the throttle epc light was illuminated partner was heavily prefanant and it left her in a vulnerable position having nearly cut out and running rough on the a12 car had been back with browns since October it’s gotten to the point that I’ve had to take this further with our finance company and we offered ample chances to browns for them to have our car repaired to a high standard which it was not the car came back in the state pictured below we are devastated we even offered them another chance to repair but it still wasn’t repaired correctly they said they didn’t have the time to repair it so they sent it to a back street third party garage which had other broken cars from browns car company and the mechanic was happy enough to tell me it was a common occurrence and they regularly get cars with problems or needing engine rebuilds from browns we have since tried to go through our finance company to reject the vehicle which so far hasn’t been much success due to poor communication between browns car company and our finance company we didn’t want to leave a bad review but it’s got to the point where we have no other option this car is a health hazard we came to collect it and the grinder marks that had been left still hadn’t been repaired after your garage had supposedly repaired it and it had been left to get soaked and full of mold and is clearly still using coolant I can’t have my wife and 3 week old baby in this vehicle when we left it with you the second time Ricky stated i would be charged storage fee’s even tho the car’s not fit for purpose which my partner found distressing this has by far gone on for long enough please respond to the finance company so we can get this resolved and take our money else where