Browns Car Company Ltd Recenzje 

Really good would recommend really helpful

Amazing service with easy and quick communication to get into my new car, great team 👍

Amazing service would recommend this dealership!

Ricky was very helpful. Great experience 100% recommend !

Great service by Tyler, would 100% recommend, 5 star ⭐

I came to view a car last Saturday which was exactly what I was looking for. After putting down a deposit of £100 I was suppose to lock the car up the following Thursday. I was then unable to collect the vehicle due to work commitments and Browns had no problem with me picking the vehicle up the following Saturday. Really good customer service and very happy with the purchase

buying the car with Browns was quick straightforward and able to ask any questions and responded to in a timely manner. Really happy with the vehicle too. Thank you Tyler and Brows for making this whole process easy. Ros

Tyler was very helpful with the purchase of my new car would highly recommend

Very professional and personable staff, very happy to show there stock. Gave a competitive part-exchange price. Very happy with service provided.

Amazing seevice grest group ofbguys to buy from will come back again

First class service from all the staff, Ricky and Tyler. Very helpful in every way. Nothing too much trouble, very customer focused.
This is my second car with them and would certainly return...

Ricky and Tyler really helpful, everything went smoothly and I would definitely recommend

It was going quite well up until the point of paying the deposit. No hard pressure sales. Left alone to check the car out. Test drive was shorter than I would have liked, due to hardly any fuel in the tank. Negotiated a price and verbally agreed what they would do for the price: 

1. Deal with some surface rust on the wheel arch.
2. Refurbish all wheels.
3. New front number plate.
4. Valet inside and out.
5. Service and MOT.

That was my first mistake, not getting all that in writing and asking what the service would entail.

Fast forward a week, I turn up to collect the car and it is nowhere to be seen as it is still being prepped. I wait for 90 minutes for it to turn up. I was now running late so didn't have a chance to have a proper look round so, I paid the balance. When I asked for the pre-collection service receipt I was told: "It will be available the following Friday" so, I set off on my way. Second mistake and first alarm bell.

It becomes clear the car hasn’t been prepped properly. Not polished, not cleaned inside. Leaves in the glove box. Bits in the centre console. Muddy footprints on the inside trim. 

Everything seems to have been left to the last moment, the MOT, the service, the prep, what there was of it. A ‘Service Due’ light on the dashboard suggesting it hadn’t been serviced and with the service receipt not available for a week, it’s reasonable to wonder if has been serviced. I also had a problem with the windscreen washer which doesn’t work - another dashboard light. 

However...

the car drives well and gets me home and once home, I can see the damaged number plate is still on the car.  I’m annoyed but I’m a reasonable man and mistakes happen. I contact them, mention the problem with the windscreen washer and ask to book it in and wait whilst they check out the washer pump and level sensor, it’s not a big job. The washer pump is easily accessible and is a push fit job, as is the washer level sensor. I’m told, no they need it all day. I ask if someone can come out - getting back up Maldon is a pain - and look at it. No. I have to bring it in and leave it for the day. I ask them to order a new washer pump and washer fluid level sensor (via Ebay) which they say they will do and they will be in contact. They will also get the documentation for the service they did prior to the car being collected by me. The V5 I was given, is not the latest one issued and I will have to pay £25 to order a correct one.

A week goes by and I hear nothing and no service documentation. I email them and ask for them to send the parts, I’ll sort it out my end and for the service documentation (for the 3rd time)
 
No response, so I email again and ask for the parts and service documentation (for the 4th time). This time I get a response: 'It's all sorted'.

What does mean? I don't know, so I email again and the parts are in the post and they do indeed arrive the next day, minus the repeatedly asked for pre-collection service documentation. I've given up asking for that. If it had been done, it would have been sent it.

I fit the parts. It took 30 minutes. It took longer to remove the wheel arch than fit the new pump and level sensor.

I also have a full service done on the car and I ask the garage was the oil changed and is the filer new? They tell me no, they were not and a part worn tyre has been fitted to get the failed one through the MOT.

I can see on TP and Google they have a majority of good reviews. I can see the bad ones all share common themes.

Ultimately, I got lucky, the car is good but the whole experience was disappointing, disorganised, sloppy and promises not delivered.  A good range of cars but too much hassle, so learn from my mistakes and keep your wits about you!        

Excellent experience and very helpful with everything would highly recommend

Pete was very helpful and patient

Team were friendly experienced and professional no pressure tactics used when buying would highly recommend

Tyler was amazing and really good to deal with helped me with the finance which was straight forward Ricky was also helpful in prepping the car

Very good experience from start to finish, extras completed didn’t affect the cost of car, done ready for collection within 7 days