Brayleys Cars - Brayley Nissan Coventry Recenzje 

We were dealt with courteously and the salesperson displayed good knowledge of the car we were interested in buying. We appreciated being treated with patience bearing in mind the number of issues we needed to take on board.
Efficient, apart from confusion over whose email address and mobile number to use.

my extreme dissatisfaction with the appalling service I've received since purchasing my vehicle. As a female customer, I've been treated unprofessionally and with blatant disrespect, with any professionalism only appearing when my partner intervened. Issues were reported within the first six months, yet I received no meaningful assistance. They sold me a Peugeot and told me everything was covered under warranty, but when issues occurred, they said they couldn't do anything because it wasn't a car they deal with, even though they sold it to me. They tried everything to avoid paying & stated the warranty does not cover the wet belt & they themselves will not be paying for anything regarding for the car (may I add my car is still in the year warranty) until I mentioned the Consumer Rights Act 2015, at which point their attitude completely changed.

Despite my rights under the Consumer Rights Act 2015, the company (Harry) stated they still don’t have to pay but has failed to provide irrefutable evidence that faults were not present at the time of sale. My car was deemed unsafe to drive, 2 weeks after my car has been stuck in a garage the company then authorised necessary repairs, despite legal obligations. I was also misled with false information regarding a replacement and warranty coverage. The wet belt went, and fibers gotten into the engine and various solenoids, yet they've tried to claim it's wear and tear, even though I reported these issues soon after buying the car. The excuse of "wear and tear" after only 3000 miles is insulting and unacceptable.

I am deeply concerned to learn that, upon referring my car to the Peugeot garage closer to my location, a representative from Brayleys (Harry) made disparaging remarks about me and my partner to the Peugeot garage stating they have had enough of us calling them, I contacted Brayleys no more than once or twice per day. This was a direct result of the lack of communication from your team Consequently, I was obliged to contact your service department multiple times to seek information on the status of my car because not once did Brayleys try reaching out to us to give us a update. This unprofessional conduct is not only offensive but also reflects poorly on Brayleys' commitment to customer service.

I am still awaiting the full phone logs related to my interactions with your dealership. details of our conversations and addressing the discrepancies in the information I have received.
During one of my calls, your salesman, Joshua, stated that Brayleys would take my car back and provide a full refund. He also mentioned the possibility of exchanging my current vehicle for a new one. Given the issues I have encountered, these options were presented as potential solutions.However, when my partner raised these points with Manager Chris, he stated that such actions were not permitted and would not occur. This contradiction highlights a significant misrepresentation of options and creates further distrust in the information provided by Brayleys representatives.

I strongly advise against purchasing from this company."

Great experience. Alistair made everything straightforward and clear and was quick to respond to any queries.

The team there is very reasonable and supports customers throughout the service.

Brayleys Nissan carried out Fixed Price Major Service on 23 March 2026. Brayleys Nissan identified NSR Rear Alloy Wheel buckled in two places following pothole incident. Advised to replace rear wheel before MOT carried out. Wheel ordered and replaced two days later. Car passed MOT on 25 March 2026. Excellent Service and Reliable Parts Delivery. Thank you Brayleys

Fantastic dealership.All staff courteous, knowledgeable and common sense.Nathan Miller,extremely helpful, explained everyone detail.No rush to get the deal done. Highly recommend.

Very efficient in booking my car in by telephone and arranging for it to be collected and returned, as I am disabled. John, the driver who collected and returned the car , was pleasant and helpful.

Good service. Friendly and helpful staff

Kept fully informed throughout the purchase from order until collection. Exceptional service from salesman Alistair who helped resolve an issue regarding car insurance.

Great service

I was dealt with politely when I arrived to drop of my Qashqai for its MOT & annual Service. I was told what would be happening and kept informed. I was very pleased with how I was treated.

Good service, friendly staff. Very happy with the service

When we arrived to Brayleys Nissan Coventry Ms Emily Smith the sale manager welcomed us and introduced us to her senior manager. She explained everything about the car and she took us for a test drive before proceeding with the payment. She wanted us to make sure that both of are happy. She was very friendly and helpful. We completely the process of finance and she answered a lot of questions we need to know.
Emily made everything simple and easy.
Thank you Emily

I have nothing but praise for Brayleys Nissan.
From the start of my mobility acceptance they have been amazing. Very helpful and very easy to deal with.

Great customer service and job completed earlier than expected

I would like to thank Sam (E-P) from Coventry. This is my first time buying a brand new car and he made it a wonderful experience. Great service and so helpful. I had lots of questions as a 57 year old woman I wanted to make sure this was the right decision for me. He was so supportive.

Out requirements were listened to. I felt we were swept along but my husband was very happy with what we saw and the patience of staff was commendable. After service helping us to get the most out of our purchase is much appreciated

Ryan was very helpful and polite during my visit to Nissan. We we're both very confused on to what the problem was with my car.
He got it booked in on a day that was convenient for me.
When I bought it in it was very easy to check it in and the health check was done very efficiently.

I recently had my Nissan serviced and I’m extremely pleased with the experience. From start to finish, the process was smooth, professional, and efficient. The staff were friendly, knowledgeable, and took the time to clearly explain what work was needed and how everything would be handled.