Acquistato il mio primo abito di Boggi nonostante fossi stato avvisato del pesante calo di qualità degli ultimi anni. Risultato: prima e ultima volta. Abito mollo, (ops, destrutturato) con taglio irr... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
He sido cliente de esta marca por años y nunca he tenido que devolver ningún articulo. Me ha ocurrido este mes y te comentan que hay un cartel minúsculo que dice que te guardan el importe para próxim... Zobacz więcej
Reakcja na opinię
Nightmare trying to Return cloths, send u around in hoops and various websites trying to fob ya off and after taking forever they charge £8 for returns.
Reakcja na opinię
Comprato un dolcevita 395 euro per poi vedere l'etichetta Boggi Milano made in China a questo punto meglio comprare capi cinesi direttamente.... altro che Boggi Milano.....
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Boggi Milano is an Italian brand present on the market with 190 stores in more than 38 countries. Today the brand looks towards ambitious goals at the pace of innovation, technology, sustainability and quality thanks to the revolutionary concept of the use of raw materials with high technical performance. The design of Boggi Milano garments is born from the meeting of two essential elements: the quality of the fabrics - preferring organic fibers, recycled materials, certified and avant-garde fabrics - and stylistic research, applied to the vision of a new way of life of contemporary man.
Dane kontaktowe
Via Borsa 23, 20900, Monza, Włochy
- +39 0283595058
- shoponline@boggi.com
- www.boggi.com
2,4
Słaba
604 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
CATASTROPHIQUE !!!
CATASTROPHIQUE !!!!
RETARD DE LIVRAISON … DÉLAI NON RESPECTÉ .. COMMANDE INCOMPLÈTE … AUCUNE INFORMATION FIABLE … SERVICE CLIENT AUX ABONNÉS ABSENTS : À FUIR !!
CATASTROPHIC!!!!
DELIVERY DELAY… DEADLINE NOT MET… INCOMPLETE ORDER… NO RELIABLE INFORMATION… CUSTOMER SERVICE NON-SUSTAINABLE: AVOID AT ALL COSTS!!
11 grudnia 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Oliver,
With reference to your communication, we would like to provide you with some objective clarifications regarding the fulfillment of your order.
Your order was only partially fulfilled due to the temporary lack of availability of one of the items, which was not in stock at the time the shipment was prepared.
You were notified of this circumstance as soon as it was detected, in accordance with our operating procedures.
We have refunded the amount for the missing item, which was duly made on December 22, using the same payment method used for the purchase.
The refund has been correctly authorized and is visible according to the times specified by the banking system.
We would also like to point out that the rest of the order was processed and shipped according to the times indicated by the company and published on our official website.
We are aware that partial fulfillment can cause inconvenience and we sincerely apologize for this; however, we feel it is important to emphasize that the situation was handled with transparency, fairness, and full respect for the customer's rights.
We remain available for further clarification and trust that this information will contribute to a more complete and accurate assessment of the incident.
Team Boggi Milano
Nice style. Quality could be better
I’ve always appreciated Boggi Milano’s overall style, especially their shirts. They consistently deliver great fit, clean tailoring, and reliable quality. Every shirt I’ve bought from them has been spot-on.
Their pants, however, have been more hit and miss. The style and cut are nice, but I’ve experienced some quality issues over time that I didn’t expect at this price point. Stitching and fabric durability haven’t matched the standard of their shirts. My pants keep ripping at the belt holders and back pocket. I haven't contacted them directly about this issue as i don't think they have a solution for this
I still like the brand and will continue buying their shirts, but I hope they improve the construction and longterm quality of their trousers so the whole outfit meets the same level of reliability.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Rron,
We sincerely apologise for the inconvenience and for the experience not meeting your expectations, especially considering the trust you place in our brand and the satisfaction you have found with our shirts.
We invite you to contact the store directly: simply provide some images of the product or, if you prefer, show it in person at the store.
This will allow us to better assess the problem and offer an appropriate solution.
We greatly appreciate your feedback, which helps us to continuously improve the quality of our garments.
Team Boggi Milano
Super ervaring bij Boggi Amsterdam
Super ervaring bij Boggi Amsterdam, Martijn ruilde onze overhemden zonder problemen! Echt een fijne winkel
1 grudnia 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Beste Denise,
Hartelijk dank voor het delen van je positieve ervaring in onze winkel in Amsterdam.
We zijn blij te horen dat de service aan onze normen en jouw verwachtingen heeft voldaan. Ons team streeft er elke dag naar om een gastvrije, professionele en klantgerichte ervaring te bieden, en het is erg bevredigend om woorden als die van jou te lezen.
Je opmerking zal worden gedeeld met de winkel en met de betreffende medewerker, die erg blij zal zijn om te horen dat hij/zij heeft bijgedragen aan je prettige bezoek.
Nogmaals bedankt voor je feedback. We hopen je snel weer te mogen verwelkomen in onze winkels!
Team Boggi Milano
The quality of clothes is poor
The quality of clothes is poor. I've had several pairs of trousers ripped, something I have never experienced with any other brand before.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Christian,
We are truly sorry to read your words and deeply regret the negative experience you had with our garments.
The quality of our products is one of our Company's top priorities: every day we seek out raw materials and technologies that allow us to create high-performance, durable garments that fully comply with our quality standards.
For this reason, your feedback is extremely important to us.
We invite you to bring the items you purchased to our store staff for examination so that we can provide you with accurate feedback and offer you the necessary support regarding this matter.
We remain at your complete disposal and thank you for sharing your experience.
Team Boggi Milano
Complimenti alls gentilezza disponibilita e professionalita di Sarcina Franco presso il negozio di Milano Lancetti
Complimenti alla gentilezza disponibilita e professionalita di Sarcina Franco presso il negozio di Milano Lancetti
30 listopada 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Gentile Luca,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza positiva nel nostro store di Milano, Lancetti.
Siamo davvero felici di sapere che il suo momento con noi è stato piacevole e che il servizio ricevuto ha risposto alle sue aspettative: per noi è sempre una grande soddisfazione sapere che il lavoro del nostro Team viene apprezzato.
Il suo commento verrà condiviso con tutto il Team e in particolare con la persona che l’ha assistita: siamo certi che sarà molto lieta di leggere le sue parole e ne trarrà ulteriore motivazione per continuare a offrire un servizio attento, professionale e accogliente.
Feedback come il suo ci incoraggiano a migliorare costantemente e confermano l’importanza dell’impegno quotidiano del nostro personale.
La ringraziamo ancora per la sua gentilezza e speriamo di rivederla presto nel nostro store.
Team Boggi Milano
The worst customer service experience
The worst customer service experience. Purchased online and refunded in store after 2months still chasing the refund.
Also there is no such a thing as automated system there. You want to refund an item you need to email them so they send you an address to return to 🤦♂️🤦♂️
24 listopada 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Alireza,
We are very sorry to read your review.
Customer satisfaction is a priority for us, and we are sorry that your experience did not meet your expectations.
After checking internally with our Team, we can confirm that we provided the necessary support to allow you to proceed with the return as soon as you contacted us.
We know how important it is to have clear and quick processes, and we regret if this was not evident during your experience.
We would also like to reassure you that we have carefully followed up on the refund.
Your feedback is valuable to us: we will forward it internally so that our service can be further improved.
We remain at your complete disposal for any further needs or clarifications.
Team Boggi Milano
Odpowiedź od Boggi Milano
Estimado Cliente,
Nos alegra mucho saber que nuestros productos y la experiencia vivida en nuestra tienda han satisfecho sus expectativas.
Para nosotros, ofrecer calidad y atención al cliente no es solo un objetivo, sino un valor fundamental que guía todas las decisiones de la empresa.
El cuidado que dedicamos a cada fase del servicio nace del deseo de garantizar una experiencia que combine la hospitalidad, la profesionalidad y una escucha auténtica de las necesidades de quienes nos eligen.
Saber que este compromiso es reconocido y apreciado nos motiva cada día a mejorar aún más y a continuar nuestro trabajo.
Le agradecemos nuevamente por compartir su experiencia: sus comentarios son para nosotros un estímulo valioso y un aliento para seguir mejorando.
Team Boggi Milano
I bought suit and 2 pants total 965$…
I bought suit and 2 pants total 965$ including 25$ for next day delivery. they never sent me suit which is 663$ and did not deliver next day. i called them and emailed them few times. there customer service not good so far the did not refund my$ which is 689$. please avoid.
4 listopada 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Rad,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered.
Following your contact with our customer service team, we confirm that we have promptly initiated the refund process for the missing item and the shipping costs.
We apologize for the inconvenience and we confirm you that the refund process has now been completed, and the amount will be credited to the payment method used for your purchase.
The refund should appear in your account within a few business days, depending on your bank or payment provider’s processing times.
Thank you again for your feedback,
Team Boggi Milano
Do not buy anything online.
Bought some clothes in Boggi Sardinia - so far so good. As I knew my sizes bother some more online - but nothing fit. Spent hours trying to find out how to return online purchases to no avail and eventually gave up. Do not buy anything online.
1 września 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Padraig,
Thank you for your feedback.
We’re sorry to hear about your experience with our online purchases.
Please contact our Customer Service by phone or at shoponline@boggi.com — we’ll be happy to assist you with the return process and find the best solution for you.
Thank you again for your feedback, which helps us continually improve our service
Team Boggi Milano
E-Mail-Bombardement
Online Einkauf funktioniert soweit, allerdings hatte ich auch glücklicherweise keine Rückgabe. Bin auch mit der Qualität zufrieden. Sehr problematisch finde ich das permanente E-Mail-Bombardement mit extrem häufigen Newsletter. Ich konnte diese trotz mehrmaliger Abmeldung bei Boggi nie loswerden. Musste es letztlich als Spam deklarieren, damit es herausgefiltert wird. Warum macht ihr das so furchtbar penetrant?
1 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Sehr geehrter Kunde,
vielen Dank für Ihr Feedback.
Es tut uns leid, dass Sie Probleme mit unseren Werbe-E-Mails haben. Bitte kontaktieren Sie uns unter privacy@boggi.com, um Ihre Adresse aus unserer Mailingliste entfernen zu lassen, wir werden uns umgehend um die Lösung des Problems kümmern.
Wir schätzen Ihren Beitrag sehr und freuen uns, dass Sie mit der Qualität unserer Produkte zufrieden sind. Unser Unternehmen ist täglich auf der Suche nach den besten Materialien und modernsten Technologien, um immer leistungsfähigere und hochwertigere Kleidungsstücke anzubieten.
Team Boggi Milano
Devi anticipare il pagamento per capi che il negozio acquista online e se sbagliano taglia devi ripagare la somma Per l'acquisto di un completo smoking
Per l'acquisto di un completo smoking, non presente in negozio, il commesso ha indicato come unica soluzione l' acquisto online, con pagamento anticipato. 1.076,00euro ed è arrivata una giacca e un pantalone di misura sbagliata. Per cambiare ho dovuto pagare nuovamente la somma...in attesa di un rimborso che potrà arrivare tra una decina di giorni. Non acquisterò mai più un capo Boggi
31 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Gentile Rosanna,
La ringraziamo per il Suo feedback e desideriamo chiarire alcuni aspetti da Lei riportati.
Gli acquisti online effettuati tramite il nostro negozio seguono le stesse modalità di quelli eseguiti direttamente sul sito: è quindi necessario procedere con il pagamento anticipato prima della ricezione della merce.
Siamo spiacenti di apprendere della problematica riscontrata con le taglie del Suo ordine. La invitiamo a contattare il nostro Customer Service, indicando il numero d’ordine e una breve descrizione dell’accaduto. In questo modo, il team potrà fornirLe il supporto necessario e, qualora si fosse verificato un errore nell’invio dei capi, sarà nostra premura organizzare il reso e l’invio della taglia corretta, garantendo una rapida risoluzione della situazione.
Team Boggi Milano
Cheap quality. Nightmare return process
I bought 2 items on Boggi website. Both items were cheaply made of low quality materials.
The return process is nightmare:
1. Spoke to three didn’t Customer service people in Italy at this phone number +1 20275484690 this is what they told me:
A. First international call. The person sai Bring items to Bloomingdale's local store that has Boggi department they will pack return and send to Boggi. This was FALSE. Bloomingdales refused to accept the return
B. Second international call and customer service person sent me a link to a website called Ferver. The link didn’t work.
C. Third international call and customer service person sent a correct link. I filled out the form and 3 photos of the items which they required. Then the Boggi website broke down. Started all over again and uploaded 3 photos. Boggi sent message on screen that they will review the return request and get back in a few days.
Result: Several wasted hours and still not able to return the items and get a refund.
LESSON: Never order from Boggi!
29 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Customer,
Thank you for contacting us and sharing your experience.
First of all, we would like to clarify the points you have described and reiterate that the quality of our garments is an absolute priority for us. We carefully select international suppliers who share our values of ethics, sustainability, and craftsmanship, thus ensuring the high standards of excellence that distinguish Boggi Milano.
Regarding your return, we would like to inform you that although Bloomingdale's stores sell the Boggi Milano brand, they are not managed directly by our company and therefore it is not possible to make returns from this type of store in our flagship stores.
Currently, the stores authorized for online returns are New York Madison Avenue, Columbus Circle, and Mercer Street stores.
We also confirm that you can request a return shipment through the Rever portal.
Our Customer Service has already provided you with all the necessary information to proceed, both by phone and by email.
If you need further clarification or assistance, please contact our Customer Service directly at shoponline.us@boggi.com or at the number +1 202 754 8469.
Team Boggi Milano
Item return policy, and error in email links and tracking code doesnt work.
I ordered an item online, the size was not right. So i wanted to return it in-store. Even though my wanted size was in stock. I couldnt directly switch it. I am already waiting over a week for my item, and the trackingcode i received doesn’t even work. I had to waste my time and go to the store AGAIN and ask if they already received it, which they didnt.
Not a great way of building customer relationships. Lost client.
17 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Damian,
we’re really sorry to read about your experience — this is definitely not the service we aim to provide.
To better understand what happened, could you please share your order number and the store location where you tried to make the exchange?
Please note that in-store returns with a size exchange are always possible. If this option was denied to you, it was a mistake, and we sincerely apologize for the inconvenience.
Once we receive your details, we’ll make sure to investigate and help you resolve the issue as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Best regards, Team Boggi Milano
Think twice! Very poor quality.
Hi,
This review is based on about $2k spent on Boggi Men’s clothing.
Sizing:
Everything will shrink at least one size maybe two. All of their medium polo shirts turned into small/extra small with one or two washes and a medium or cool dry.
Fabric:
I don’t consider myself a heavy sweating person. With Boggi- I turn into an extra heavy sweating person. I never have issues with other clothing. When I wear Boggi, the shirts are visibly soaked in sweat areas within 20-30 mins. What is that about?
The in person fit is so great at their retail locations. After one dry clean or wash…. all of the clothing I have purchased is now headed to the thrift store. All of you elementary kids can now wear Boggi.
I highly recommend not purchasing. Such a disappointment, I thought I had found something unique. Turns out it’s trash.
Cheers!
23 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Anon,
we are truly sorry to read your review and to learn that your experience with our products did not meet your expectations.
Customer satisfaction is our absolute priority, and we would like to better understand the situation you described.
We kindly ask you to share more details about your purchases by writing to shoponline@boggi.com, so that we can look into the matter and provide you with an appropriate support.
Please note that Boggi Milano is constantly committed to selecting the finest fabrics and materials to ensure the highest quality, comfort, and durability of our products. Every season, we invest in research and innovation to develop sustainable solutions that combine elegance and performance.
We truly appreciate your feedback, as it helps us improve and continue to provide the best possible experience to our customers.
Team Boggi Milano
Extremely disappointing experience
After receiving a belt that was not in new condition and defective, we were promised a refund after repeated exchanges with customer service, but this never happened. An extremely disappointing experience!
30 września 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Customer,
We are very sorry to hear about your experience and we truly regret the inconvenience caused by the condition of the belt you received and the delay in processing your refund.
Unfortunately, we encountered some technical issues that affected our refund procedures and extended the usual processing times. Please rest assured that this situation has now been addressed and your case has been given priority.
Our Accounting Department has confirmed that the refund has been issued, and it will become visible on your original payment method according to your bank’s processing timelines.
We sincerely apologize for the frustration this delay may have caused and appreciate your patience and understanding while we worked to resolve the matter. We are continuously improving our internal processes to ensure a smoother and faster experience for our customers in the future.
Team Boggi Milano
Return policy is ridiculous
I bought and kept clothes for over 200€ and Boggi wants me to pay for the return shipment of a third article that didn’t fit. This is just ridiculous. H&M as better customer service than this.
8 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Peter,
Thank you for your feedback.
We are sorry to hear that your recent online shopping experience did not meet your expectations.
Please rest assured that we are continuously working to improve our customer service and ensure a pleasant and smooth shopping experience for all.
We would like to remind you that our return policy is always available and accessible on our website. This information can be consulted at any time, including prior to making a purchase, in order to provide full transparency regarding our terms of sale and returns.
We strongly encourage all customers to carefully read our policies to avoid any misunderstandings during the order process.
Please remember that our customer service team is available daily and ready to provide assistance and any information you may need.
We remain at your complete disposal.
Team Boggi Milano
Ottimi abiti
14 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Gentile Cliente,
Siamo davvero felici di sapere che è soddisfatto dei nostri capi.
Il suo feedback positivo è per noi una grande motivazione a continuare a offrire articoli di qualità e un servizio sempre attento.
La nostra azienda è costantemente impegnata nella ricerca di nuove collezioni che uniscano stile, innovazione e comfort per rispondere al meglio ai gusti e alle esigenze dei nostri clienti.
La ringraziamo nuovamente e cogliamo l’occasione per invitarla nuovamente nei nostri stores,
Team Boggi Milano
I returned a coat to be exchanged for…
I returned a coat to be exchanged for a smaller one. For 2 weeks no response from them if they going to send it. Wrote them several emails asking what is the issue. Wrote them again several times to cancel the exchange and refund my money. 2 weeks no response and no money. Stay away from them!!!
19 września 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Jakub,
Thank you for your feedback and we sincerely apologise for the delay in processing your return.
Unfortunately, we encountered a technical issue that caused delays in processing some requests, including yours.
We confirm that the new shipment for the size exchange is currently being processed and will be handed over to the courier shortly.
We apologise again for the inconvenience caused and remain at your disposal for any further information.
Team Boggi Milano
Fataler Service bei Reklamation.
Fataler Service bei Reklamation.
Ich kann nicht verstehen, wie eine Marke wie Boggi es sich erlaubt so schlecht mit Kunden umzugehen.
Ich habe eine kurze Hose gekauft, welche klar nach einem Waschgang verwaschen war. Also in den Laden und reklamiert.
Dies muss dann wohl erst über Italien eskaliert werden, damit ich danach ggf. einen Gutschein bekomme. Ich will mein Geld, oder das gleiche Produkt in entsprechender Qualität. Keinen Gutschein, und eine Rückmeldung habe ich bisher nicht, dabei ist einiges an Zeit vergangen (7 Tage). Eine Vorgangsnummer o.ä. gibt es nicht.
Hackett agiert hier z.B. ganz anders. Super service und sehr bemüht, dem Kunden zu helfen.
Ich kaufe nicht mehr bei Boggi und werde dies in meinem Freundeskreis auch genau so kundtun!
3 października 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Sehr geehrter Nik,
wir danken Ihnen, dass Sie uns Ihre Erfahrungen mitgeteilt haben, auch wenn wir Ihre Unzufriedenheit bedauern.
Wir möchten Sie darauf hinweisen, dass gemäß unserer Unternehmensrichtlinie jeder Artikel, der einen Mangel aufweist, unserer Produktabteilung zur Überprüfung vorgelegt werden muss, die die Art des Problems sorgfältig prüft. Die Dauer dieser Prüfung kann je nach Komplexität des Falls variieren.
Wir verstehen Ihre Enttäuschung und stehen Ihnen gerne für genauere Informationen zur Verfügung: Sie können sich direkt an die Verkaufsstelle wenden, bei der Sie die Meldung gemacht haben, oder sich an unseren Kundendienst wenden, der sich um eine schnellstmögliche Antwort bemühen wird.
Wir hoffen, Ihnen in Zukunft zeigen zu können, wie sehr uns unsere Kunden am Herzen liegen.
Team Boggi Milano
2 months after my return I still haven't received my money.
I bought items for my husband online. Some things didn't suit him and I returned them.. The refund amount is 1240.50 euros. The items were returned and arrived at their place on 14.8.2025.
I still haven't received my refund. I've been struggling with customer service ever since. "Beatrice" the lady from the online service keeps convincing me with a new excuse that the money is about to arrive. But, still nothing! I will never, ever again order anything from them! My case number is 00832502 in case anyone bothers to check.
Update 10.10.2025
Hmm...
Miraculously I received my refund today. But, one payment is missing 236.34 €.
I was supposed to get 1240.50 € but I received 1004.16 €.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Boggi Milano
Dear Tina,
Thank you for sharing your experience with us.
We sincerely apologise for the inconvenience caused.
Following your report and case no. 00832502, we conducted an internal review and requested the definitive closure of the case.
We can confirm that the remaining refund was completed on 20 October 2025.
We apologise again for the delay and for not meeting your expectations.
We thank you for your patience and remain available for any further clarification.
Team Boggi Milano
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