Blacks - Glasgow Recenzje 

617
Wynik TrustScore: 5 na 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Glasgow

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Zjednoczone Królestwo

  • 01414 041190

4,9

Doskonała

Wynik TrustScore: 5 na 5

617 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(617)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3332

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Great service , very happy with my purchase and my experience within the store

12 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service

Molly at the Glasgow store was exceptional. Went totally out of her way to help. Gave great advice when buying boots.
I would definitely recommend Molly and the Glasgow store if you’re looking for outdoor stuff.

11 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

First time

I had a lovely visit for the first time in store, I was just looking at the shoes and was welcomed and helped by a lovely young man named Daniel K, he was a credit to the store and thank you again for all your help 😀

26 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great customer service from Daniel at Blacks

Thank you to Daniel for serving us yesterday and helping me find a new pair of walking boots. He was affable, personable and really helpful. Blacks should be proud to have staff like him. Thank you

7 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Oceniono na 5 z 5

Daniel K

Was in yesterday for a new jacket and Daniel K was so helpful and so polite. Top tier customer service 10/10, will be back.

7 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

I had a fantastic experience at Blacks…

I had a fantastic experience at Blacks thanks to the exceptional customer service provided by their assistant, Daniel K. From the moment I walked in, he greeted me with a warm smile and asked if I needed any help. They were incredibly knowledgeable about the products and took the time to guide me through the options without being pushy. I felt comfortable asking questions, and Daniel was patient and thorough in his explanations. They went above and beyond to ensure I found exactly what I was looking for, and even helped with some additional recommendations that turned out to be perfect. Overall, it was a seamless, enjoyable shopping experience, and I left the store feeling valued as a customer. Couldn’t praise home enough!

2 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Good Lad Daniel K!

Excellent service today at Blacks Glasgow branch. I came into the shop today looking for a new waterproof jacket as I am from the Highlands, I needed a good solid buy with all the rain that is surely to come our way! I was helped by a very charming young man called Daniel K, who was very knowledgable on this sort of thing. He remained patient whilst I deliberated between brands, and was sure I was getting value for money. It was a great shopping experience, not one I get often at all! 10/10 - Thank You Daniel!

7 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Oceniono na 5 z 5

Amazing Service

I was in today and served by a lovely young man, his service today was absolutely brilliant. I was in desperate need for a new pair of walking shoes and Daniel K knew exactly what to recommend for me and I left feeling happy with my new pair of walking shoes. Thank you very much Daniel K for a 10/10 service!

6 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Found exactly what I needed

Went into the store with a set of absolute musts and a very little knowledge of what kind of shoe would be the perfect match. Top floor Dan was absolutely great - he’s listened to my long list of needs, looked at the style I liked and even got me some fluffy socks to try the shoes on (as I tend to wear thick socks when I walk/work). 10/10, found the perfect shoe and had some lovely chat with Dan. Thank you!

7 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Oceniono na 5 z 5

Got a great jacket and deal in blacks…

Got a great jacket and deal in blacks Glasgow store the one in Argyle street today one of the staff a lady called holly omg she was so knowledgeable she knew all about the jackets the wee expert she is and she was so helpful with what I was looking for I would definitely come back to blacks in future if I need anything else great customer service thank you from guy

6 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Winter jacket.

Wanted to purchase a waterproof insulated jacket . With some help and advice from Holly I found exactly what I was looking for. Customer service was excellent Holly.
Thank you.

24 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Fran and Daniel were great I had a…

Fran and Daniel were great I had a faulty product and brought it back to the store any they were both happy to help and had no hesitation to exchange the item I got

2 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Frances went the extra mile

Frances went the extra mile, unpacking a delivery to find the boots in the size I needed. Very helpful and friendly.

28 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

Good advice

Good advice, friendly and quick service

24 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Good customer service, excellent product knowledge

I made an error in the size of some gaiters I had purchased and could not return it to blacks in time as they were shut. So having purchased the correct size from another outdoor chain, I returned to blacks. I was offered without quibble, a refund or an exchange. Whichever suited me better. As I had a few little bits to grab anyway I made good use of Dan's product knowledge and had exactly what I needed within minutes. I felt such an efficiency and professionalism that I could not help but leave a review for blacks and thier employees like Dan on the top floor

23 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

TF Dan very helpful

TF Dan very helpful. Good service.

22 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Very Helpful Staff

Top Floor Dan & Holly were absolutely fantastic to us today, so professional & kind. Lovely staff & will return
Thankyou to you both

22 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Very impressed

Visited this store today, with my wife who needed new ferrules for her walking sticks . On arrival we were met with a friendly welcome from staff on the ground floor . We asked for replacement ferrules, instantly Andrew said they were on the 1st floor . He requested we take a seat & proceed up the stairs & returned with the ferrules & fitted them onto my wife’s poles . This allowed us to venture out onto the wet pavements without the poles slipping . We were very impressed with Andrew & his colleague quality of service. A refreshing experience thanks

22 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Oceniono na 5 z 5

Good delivery service 👍

Good delivery service 👍

22 października 2024
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Waterproof jackets

Top floor Dan was very knowledgeable and patient talking me through the technical aspects of waterproof jackets. Dan was interested in understanding what I needed the jacket for and helped guide me to the range of jackets that best suited my needs. There was no pressure from Dan to buy, he encouraged me to try on a few different jackets and made sure I was comfortable and happy with my eventual purchase. If he hadn't taken the time to explain things to me, I would have left the store without a purchase and gone home to spend hours on the internet trying to understand waterproof jackets instead.

18 października 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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