Blacks - Glasgow Recenzje 

614
Wynik TrustScore: 5 na 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Glasgow

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Zjednoczone Królestwo

  • 01414 041190

4,9

Doskonała

Wynik TrustScore: 5 na 5

614 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(614)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3290

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy shopping experience

Andrew was extremely helpful, kind and professional. I came in to buy a pair of hiking boots and he quickly found me something in my size that fit exactly what I was looking for. I really appreciate how effortless the transaction was and I would 100% recommend Blacks!

24 lutego 2025
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Great service

The lady who served me, Frances Daniel, was so helpful. She helped me find exactly what I was looking for. Great price too. So glad that the store isn’t closing.

24 lutego 2025
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Customer service from Danial K in…

Customer service from Danial K in Blacks argyle street Glasgow was great friendly and welcoming. He was informative helpful and assisted me in picking up the choice for the shoes. I am happy with experience would definitely recommend and visiting the store great sale was on the day.

Much appreciated Danial K

3 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Exceptional service from Dan (top floor)

Went in looking for a backpack for my partner. Dan (top floor) was very knowledgeable and extremely helpful, he gave great detailed advice and really knew the product inside out! He was super friendly and we had a great chat. Will definitely be coming back!

16 grudnia 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great shop!

Came in for waterproof trousers. Received great customer service from Rachel while I the shop. Was in and out in no time!

13 grudnia 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Very helpful every time I visit a very…

Very helpful every time I visit a very nice lad called Daniel is always on when I visit shop he recognises me I’m don’t visit the shop that much every every 4 weeks or more

30 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great customer service

Was in shop today and was served by Daniel K who was very helpful and enthusiastic :)

30 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent

Excellent advice and choice of shoes. Much better choice than local competitors and interested staff providing advice. Thanks Layla.

30 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great Service

Went to store to buy some fleece tops. I was unsure about the price so asked sales assistant Rachel who checked the price for me and explained about the products. Rachel also served me and was friendly and professional throughout. The fleeces are really nice too both Peter Storm one was a Terry material. I buy a lot from Blacks so I will shop there again.

30 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Fantastic service

Fantastic service. Daniel and Jen were very helpful

30 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Satisfied Customers

We visited shop today to look at choice of men’s jackets and with the help of red hair guy purchased a jacket. We have shopped at least 4 times recently and always been assisted by this chap. He is knowledgeable, helpful, friendly and very pleasant. We always leave satisfied customers . . . well done 👏🏻 Sorry didn’t get your name TF team 1

28 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great customer service from Connor in…

Great customer service from Connor in the Argyle St store.

24 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Oceniono na 5 z 5

I was in there today two lovely girls…

I was in there today two lovely girls helped me pick a backpack thank you so much for being so helpful....very nice staff hard to get these days ...

27 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Rachel goated

Rachel goated

24 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

The reception was good

The reception was good. Rachel was willing to help me find what shoe would best fit my needs. Her vast pool of knowledge on the various types of shoes and what they offer came in along way. The Company's percentage off was handy in me getting the best possible shoe for a subsidised pricing. Thank you and keep up the great work.

21 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Great Customer Service/Product Knowledge

As a small business owner - I often have to pop in and speak to the staff in Blacks at Argyle Street Glasgow when dropping off parcels. The staff are always very friendly and helpful.
I have an expensive 'down' full length coat that had a musty smell from being wet and popped in to ask advice on how best to wash it.
Andrew recommended a product for me to use and this was the same product the manufacturer of the coat had recommended too. He was very helpful and gave me good advice.
I popped into the shop today to thank him as the coat is as good as new.
Thanks Andrew

18 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

Amazing service

Amazing service. Aaron was very helpful and knowledgeable with all the products we asked. Looking for a decent quality jacket approaching winter can be overwhelming with all the options but he was able to provide such great recommendations and fit for use. Very friendly and great experience.

17 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Went in to get some stocking fillers…

Went in to get some stocking fillers for Xmas and Rachel was very helpful and personable with helping me find what I needed

17 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service

Great service , very happy with my purchase and my experience within the store

12 listopada 2024
Opinia niezależna
Logo Blacks - Glasgow

Odpowiedź od Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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