My power meter order didn't arrive for months, and despite constant chasing, communication was poor. Worst of all, I ended up £40+ out of pocket for the privilege. I have contacted Bike Swanky... Zobacz więcej
Reakcja na opinię
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Recently ordered 2 items and payment was taken only to be told they can no longer supply the products fair enough i suppose but nearly a month later are still listing the items for sale on the websit... Zobacz więcej
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The items ordered were not in stock despite what the website said and took almost 4 weeks to arrive despite extra fee paid for express delivery. Issues required several calls and emails to resolve, so... Zobacz więcej
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Very poor in the end Cost me alot of money fur a bike i dud not want Nasty paul Had my eyes out Think they went under Good riddance!!
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Open to Members and non Members. We offer everything a cylist might need, bikes, beer, bum cream, and even the odd game of air hockey!
Dane kontaktowe
Chertsey Road, GU24 8HU, Chobham
- 020 81336432
- paul@thecyclistslounge.co.uk
- www.bikeswanky.com
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Bardzo słaba
123 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very poor in the end
Very poor in the end
Cost me alot of money fur a bike i dud not want
Nasty paul
Had my eyes out
Think they went under
Good riddance!!
24 sierpnia 2022
Opinia niezależna
If you like great service , get your bike serviced.
After almost a year of heavy (me on the bike) usage my bike was due a much needed service to keep it in peak condition. Paul certainly helped achieve this and I upgraded a few items to make the hills more enjoyable!. Well done Sir!
6 lipca 2017
Opinia niezależna
Very helpful and efficient service
Very helpful in tracking down and supplying a 4iiii power meter. Would definitely use again. Thank you
6 maja 2017
Opinia niezależna
Very helpful and knowledgable about all …
Very helpful and knowledgable about all things bike. Very friendly.
1 maja 2017
Opinia niezależna
Very pleased with my new bike and the …
Very pleased with my new bike and the bike fit that I got.
Really friendly service and great communication, always going the extra mile.
21 kwietnia 2017
Opinia niezależna
Excellent
Very friendly, knowledgeable and helpful. What more can you ask for. A very pleasant buying experience.
14 kwietnia 2017
Opinia niezależna
Terrible service
My power meter order didn't arrive for months, and despite constant chasing, communication was poor. Worst of all, I ended up £40+ out of pocket for the privilege.
I have contacted Bike Swanky multiple times now for a refund but they don't respond.
Unacceptable.
3 kwietnia 2017
Opinia niezależna
Odpowiedź od The Cyclists' Lounge
Mr Allen,
You have been refunded in full for the items that you ordered.
Membership is a 12 month contract and, as was fully explained, is not able to be cancelled as it is a commitment between both of us for 12 months.
We have responded to you on multiple occasions, it is simply that you do not like the response. The answer on multiple occasions has been no and it remains so.
Furthermore, you have attempted to blackmail us by threatening to spread derisive remarks about us on forums in the cycling world.
Blackmail is unacceptable and does not result in a desired outcome.
As someone who has abused their Membership, we have cancelled it and have no intention of having any further dealings with you.
We wish you well in your cycling and sincerely hope that you behave in a more appropriate manner in your dealings with other businesses.
Great store with a personal touch, but email communication needs fixed
Bought SRAM eTap from Bike Swanky in January '17 and the rear derailleur failed at random a month later. Was a big worried about them being an independent and slacking on this but Swanky were on it fast. I had a replacement RD 8 days later. Nice turnaround considering there's three parties involved.
You only really know how decent a place is when you have an issue and it needs sorted. Anyone can sell stuff, but service is a test of character.
They have problems with email communications. I've never once been able to get a reply from them by email, they definitely need to look into what's causing it.
Regardless, they always pick up fast if you call, so no worries. Always friendly and clearly they're trying to break the mould. Hope they succeed. Will check back when making a big purchase before hitting the major guys.
10 marca 2017
Opinia niezależna
Better communication in despatch
Great service but I was unsure when to expect delivery. A quick email once put in the post would have cleared this up. Really great response when I phoned though gives me confidence to buy kit again from Bike Swanky.
26 lutego 2017
Opinia niezależna
Great
Very helpful and a great customer service, would definitely recommend
11 lutego 2017
Opinia niezależna
Great bike, great service
My 6.5 yr old son had grown out of his and needed a new bike.
Bike Swanky showed me all their options and the Orbea MX24 Team was the perfect ride for him to grow into.
Awesome bike + awesome service = Happy kid.
8 lutego 2017
Opinia niezależna
Is it new or secondhand?
While happy with my purchase of a Stanton Switchback Ti Frame (Mark 1), it would have made the transaction much smoother if the advertisement on the Swanky website made it clear that it was an ex demo and therefore used frame. This made for a somewhat uncomfortable shall I/shan't I part with my money conversation when I went to collect the frame.
However the bike is awesome and I'm now over the slight scuffs that the frame had.
6 lutego 2017
Opinia niezależna
Great products & prices
Great products & prices
But was slightly let down by the fact no update was provided in terms of shipping. It would be nice if you were to email when it was shipped with the tracking code.
26 stycznia 2017
Opinia niezależna
Very knowledgeable and helpful
Honest helpful advice. Will explain things in detail at each persons level of understanding.
25 stycznia 2017
Opinia niezależna
Great Service
Purchaing my new bike for next years season was a pleasure. The team sorted me out a full bike fit and also managed to get the bike built and ready to go for my last race of this season.
9 grudnia 2016
Opinia niezależna
Great Service!
I first met Paul and Andy at the London Bike show and told them what I was looking for etc. Paul then called me to discuss options and what they could do for me. The knowledge and advice give when selecting components and a frame was first class. I would highly recommend the guys at Bike Swanky if you're looking for something special. The coffee and cake at the hub is pretty good too!
2 grudnia 2016
Opinia niezależna
TT bike purchase and Fit
Stumbled BS online and after a chat with Paul the owner, decided to go along and view the Orbea Ordu on demo.
A superb friendly and informative chap, ended up buying the Obea Ordu and later had an excellent fit of the BS associated fitter Nick. Nick knows his stuff and provided a great interactive dynamic fit.
I have extended my association with BS by opting for there gold membership package.
24 października 2016
Opinia niezależna
Lovely people and great service.
Extremely knowledgeable and very helpful.
11 października 2016
Opinia niezależna
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