Big Motoring World - Enfield Recenzje 

I went there and got the car that day. Fast test drive, whole process was pretty quick.

UPDATE 01/09/2026: Nissan Main Dealer (Glyn Hopkin Ltd, Inv 545033) inspected the car today. Technicians proved the fault was NOT standard brake wear-and-tear, but a mechanical defect in the front shims (hardware kit replaced). This officially proves the car was defective at point of sale, breaching the Consumer Rights Act 2015. They refunded my warranty under pressure, but refuse to cover the £188.00 repair. Escalating this to The Motor Ombudsman today Advice: Check cars at a main dealer immediately after purchase, or take it to a specialized workshop BEFORE buying!

UPDATE – 24 AUGUST 2026, 10:10 AM

Following my previous review, I want to add an important update regarding my experience with Big Motoring World Enfield.

Today, 24 August 2026, after formally notifying Big Motoring World of my intention to reject the Nissan Qashqai due to the brake issue, I received a further response directly from a Senior Manager.

Their response confirms in writing that Big Motoring World will not assist with the vehicle repairs and will not accept the rejection of the vehicle. They have also stated that a “Final Response” has been issued on behalf of the company and that my complaint is now closed.

I find this particularly concerning because, rather than helping to establish the exact cause and extent of the problem, I have had to continue investigating the vehicle myself.

I am now arranging an independent inspection and written technical report from Nissan, including measurements and the condition of the brake components, so that the actual condition of the vehicle and the extent of the problem can be properly documented.

This is after reporting the issue shortly after purchasing the vehicle and already paying for a brake inspection myself.

My experience so far is that once you have bought the car, if a problem appears, you are essentially left to deal with it yourself. You have to spend your own time and money investigating and proving what is wrong, while the seller simply refuses the rejection and closes the complaint.

I will keep all correspondence, reports, photographs and evidence. Once I have the independent technical report from Nissan, I will continue with the appropriate escalation of my complaint through the relevant independent dispute resolution process.

Update made on 24/08/2026 at 10:10 AM.

1 star – Very disappointing experience at Enfield and after-sales support

I purchased a Nissan Qashqai e-POWER N-Connecta from Big Motoring World in Enfield on 6 August 2026.

Unfortunately, only a few days after purchasing the vehicle, it developed an intermittent squeaking/grinding noise from the brakes. I reported the issue almost immediately and opened a complaint with Big Assist under reference 811338.

I was asked to have the vehicle inspected by Halfords. Halfords confirmed that the front brakes were noisy (squealing) and identified the front brake pads and fitting kit as requiring attention.

Despite this, Big Motoring World have refused to assist, relying on the fact that the brakes were recorded as an “advisory”. I have also requested to reject the vehicle, but this has been refused.

What I find particularly disappointing is that I have effectively been told that I have bought a used car and that this is simply something I should accept.

I would also like to mention , who handled my complaint and issued the final response, , who was involved in the earlier handling of the matter. I have tried to cooperate throughout the process, but I feel my concerns have not been properly addressed.

I also requested cancellation of the additional warranty/cover I purchased with the vehicle. This request was made clearly to , but it was not even addressed in final complaint response.

My advice to anyone considering buying from Big Motoring World would be to take particular care when purchasing from the Enfield branch and carefully check exactly what additional warranty/cover you are being offered and what it actually provides.

I have previously bought vehicles from other Big Motoring World locations and have not experienced problems like this, so my criticism is specifically based on my experience with this purchase and the way this particular case has been handled.

I am now arranging a full independent inspection at a Nissan dealership so that Nissan can establish and document exactly what condition the vehicle is in and identify any faults or defects.

Once I have the Nissan report, I will be taking the matter to The Motor Ombudsman and, if necessary, considering further legal action.

This review is based on my actual experience

Complaint reference: 811338

Based on my experience with this particular purchase and the after-sales handling, I would not currently recommend buying a vehicle from Enfield

Not very happy with this company and the way they dont even bother getting back to me yet they are happy to take £40 a month insurance for 3 years that should cover any faults to my new car I have been in today big motoring world then sent away with a number then given another number then an email as that number is for some reason not working this week sent them an email on Monday and had no response what so ever !!
Very angry and disappointed with this insurance cover.

From the rime I first set foot on the bigmotorworld site I got the feeling that everyone was very personable, yet knowledgeable and professional. And so it was. Through reception, sales, finance and collections it made what could have been a complicated and confusing process to a quite pleasant experience and everyone played their part. I would certainly choose going to Enfield again, if needed.

After a long wait time, Ali saw to us and was outstanding. It was a seamless and stress free process from there on out. Recommend going to big motoring world but recommend having Ali more!

Lee and his manager were so helpful. They explained things into details and make us very comfortable in making a good choice. We were made to see Big motoring world as a good place to buy cars. We had a very good experience.

Mert supported me on each step to get the car. Would highly recommend him. Thank you Mert

My mum needed a new car and she invited me with her to Big Motoring World Enfield to get one. Abu was our Sales Associate, and from the moment we sat with him he was so kind, professional and knowledgeable. He guided us to the perfect car for our family, and explained the processes very clearly. He was so good that we walked away with a new car that we wouldn’t have considered otherwise. Overall, really great service, would definitely recommend.

If you’re looking for a great advice, ask for Abu, he’s the best!

Muhammad Hassan i think was his name in Enfield was calm and very helpful with all questions and interests

Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though from the sales to finance to collections, it felt we were left around waiting for a long time. Despite this still really happy with the car and will definitely recommend

very professional and organised

Honestly. This place puts the motor industry to shame. It's a cattle market, you are herded in and out with very little dignity. I went with the intention of buying a car today, i'd paid the £99 deposit and it would have been a formality but the attitude of the Salesman turned a hit into a miss. He knew nothing about the car, he made me feel like he was doing me a favour in taking the car out for a test drive, there was no effort to engage and sell the car and at the end he just parked the car and walked off. I've bought 2 cars previously from Car Giant and although that was far from perfect it made this place look amateurish. Seriously, buy your next car from someone that actually cares about selling cars.

All was taken care of easily

I purchased a 2021 Vauxhall Corsa from Big Motoring World on 19 July 2026, expecting to buy a reliable vehicle that had undergone their advertised 200-point inspection. Unfortunately, within around two weeks of ownership I began experiencing problems with the vehicle, including difficulty selecting gears. I arranged an independent vehicle health check, which identified concerns with the wet timing belt, clutch, front brake discs and tyres. I also had to replace the front tyre immediately at my own expense after being advised by the garage that it had a dangerous bubble and was unsafe to drive.

Since reporting these issues, I have spent days making phone calls, sending emails, obtaining independent reports and chasing updates. Every time I provide the information requested, I seem to be asked for something else, which has made the whole process incredibly stressful and time-consuming.

Although some members of staff have been polite and tried to help, the communication has been inconsistent. I have spoken to multiple different advisers and have often been given different information, meaning I have repeatedly had to chase my complaint myself.

I was also surprised to discover that the advertised 200-point inspection is not an RAC inspection carried out by RAC technicians. When I requested the inspection record for my vehicle, the only documentation available was a generic pass/fail checklist with no technician notes, photographs or measurements, despite significant issues being identified by an independent garage shortly after purchase.

I was particularly disappointed by the response regarding the wet timing belt. After providing an independent garage report recommending replacement due to its condition, I was told that because there were no warning lights on the dashboard, their technicians considered the vehicle safe to drive. I did not feel this properly addressed the independent garage’s assessment or explained why they disagreed with it.

I have also had to pay £80 for an independent health check and £65 to replace an unsafe tyre while trying to resolve this matter.

At the time of writing, my complaint is still ongoing. I hope Big Motoring World resolves the matter fairly, and if they do I will happily update this review. However, based on my experience so far, I cannot recommend buying a vehicle from them.

I left early. Very intense.
It's a weird set up with high pressure and big rooms full of men on computers, girls on recception and coffee. No cars in sight only the one you're interested in. Then glass cases with additional extras to buy of which there are many (all essential of course). I didn't realise this car salesmen thing still existed. I bought at a dealership, same price and relaxed.

Staff was great and very helpful to meet with my needs and budget

Amazing customer service would definitely recommend

Informative salespeople.
We were given time to look and consider. No pressure applied
The car had not been charged as we specifically requested, but the manager arranged a short charge and a £20 refund. Very helpful

The customer service was very good. I was treated with respect and given informed choices

I bought a small Toyota Aygo for £11,300 after explaining that I am a single mum with disabilities and needed a reliable car that would not require constant repairs. Within two weeks, I discovered serious issues, including severe corrosion underneath the car, heavily worn brake pads, and a badly cracked suspension component affecting the steering. These problems were not mentioned on the MOT.

I returned the car within the first two weeks, but the dealer refused to take it back and told me to get an independent diagnostic test, promising to pay for it. They did not pay, so I had to cover the cost myself. The inspection found over £2,000 worth of repairs needed to make the car roadworthy and indicated that several of these issues had likely developed over a long period.

I feel extremely disappointed and let down, especially as I was clear from the beginning about my circumstances and my need for a safe, dependable vehicle.