Big Motoring World - Enfield Recenzje 

I had a very positive experience buying my car from Big Motoring World.

Hesam on the sales floor was helpful and professional throughout the process. Rich from the finance team was also very helpful and explained everything clearly.

Shaz made collecting the car straightforward and provided all the information I needed. He also saved me from having to drive home and return later to drop off my logbook, which I really appreciated.

Thank you to Hesam, Rich and Shaz for making the whole experience easy and stress-free.

We are very pleased with the service provided by Ahmed (sorry if I have got his name wrong). He is originally from Iraq and spent the whole time with us, patiently explaining the differences and answering all our questions and doubts.

We really appreciated his patience, knowledge and helpful nature. At the end, we left very happy and satisfied with our experience.

We were even wondering afterwards if Ahmed had a chance to have lunch, because he was with us from the whole morning until the afternoon! 😊 He really took such good care of us and went above and beyond.

Thank you, Ahmed, for making our experience so pleasant and enjoyable!

Reserved the car we wanted online and arranged an appointment for 12pm. Arrived at 11am so expected to wait, the car was inaccessible as it was parked two rows back. Having reserved it, l would have thought it would have been moved. The salesman was very nice "Jay" but was obviously so busy, it was hard to have a conversation about the car, he was totally distracted and the whole experience was total chaos. We spent 4 hours and 30 minutes and there. The only helpful person was the young lady at the end who did the final bits and handed the car over. At one point we were told we might have to go to the Post Office down the road for a V62 at that point l think we would have walked away from the sale. I do not recommend this place and would not go there again.

I have been to the enfield branch a few times as it's the closest and every time the experience hasn't improved. Staff only seem interested if you're 150% buying a car that day which for most people isn't the case being a car supermarket but applying some actual customer service could make that the case.

On this particular occasion, I had booked a test drive over the phone with a sales rep. I arrive for the test drive 2 days later to find out the car had been reserved and apparently had JUST been sold as we arrived so we couldn't test drive it. Seeing a smaller alternative was suggested but the difference between the 2 models, same brand just didn't make sense to suggest either as someone who should know a bit about cars and how to sell them.

That is fine as I had not reserved it so it's up for grabs but a phone call, email or text would have been helpful and save me and my wife the time of coming down. I checked the website there and it had indeed been reserved, so we left.

Later that evening, continuing my search on Autotrader, a refreshed search showed the SAME CAR that was apparently sold earlier.

This review was written the day after and I am yet to be contacted to say the car I wanted to see is back on the market and if i wanted to come in, reserve it etc i could do so.

Im not usually a customer service stickler but just the basics are missed in this place when i visit. To compare, i went to a different dealer a few weeks ago and I genuinely considered buying a car from them because of the sales rep and the effort he put in on the day and days/weeks after even though there were MUCH better cars out there for my needs.

I get it's sales and there are targets and all that but customer service can change a maybe to yes, this branch just need to work on that a bit better.

Really happy with my experience buying my car. The service was friendly, professional, and hassle-free from start to finish. Everything was explained clearly, and the whole process was smooth and easy. Would definitely recommend!

Do not buy from big motoring world my mother in law bought my wife a 17K Hyundia tuscon back in July this year 2026 from Enfield branch took out an extra 2k warranty cover. My wife has had nothing but problems with engine light constantly coming on ended taking it to the garage she was instructed to take to (motor magic ltd) @ Chadwell Heath. Initially all they did was change a couple of sparkplugs. My wife thought great it's been sorted a week later engine light had come back on. Now my wife has now wasted time and money in paying for a hire car, as no one seems wants to assist her in getting a courtesy car. While she is being redirected from one person to the insurance company to garage and back forth round in circles. Maybe Big motoring world needs to return to BBC Watchdog. If we knew about this we would not have bought a car from them. The garage has since been in touch with my wife telling her there's an issue with turbo in the car and needs replacing. So my wife once again ringing Big motoring world yup and once again being redirected here there and everywhere. Whilst causing undue mental health issues anxiety and still without a car due to Big motoring world lack of basic human and customer understanding .

The car I viewed wasn't very clean inside, which put me off, and the paintwork touch-ups were clearly visible—all this on a car priced at £18,000. The staff pressured me to purchase a paid warranty package or other paid protection options, falsely claiming that I had to choose one of these packages to buy the car. The description of the car's features wasn't entirely accurate; it lacked certain functions.

Poor customer service. Workers looking after more than one customer. Often you’d wait for hours- I waited 3 hours. Would not recommend this. The worker “helping” me was not knowledgeable and was unprofessional.

Very great service and staff especially Marius hu will help us with all our information will needed at Enfield

Never buy a car OR the extended warranty from here!! Bought a car, was told it was prestine condition - within 3 days found the wiper fluid system had a leak - the warrenty we purchased took 2 weeks of arguments for them to cover it at they claimed it was wear and tear! Id owned the car for 3 days. fast forward few month, my boot stopped opening, warrenty company refused to approve labour hours of the garage as they claimed it could be fitted quicker - Checked with 3 garages who said no, and warrenty company themselves couldnt provide a garage that could do it. Fast forward a year the AC stoped working, the garage confirmed AC compressor needed changing - warrant company didnt approve original part, instead offered a second hand alternate part that was a 5th of the price of original but no garage will touch! Worst company ever!

The first point of contact was very good, picking out the car, inspecting it and the test drive. But from there onwards it was awful. They didn’t explain how long the process takes. We couldn’t pick the car for 3 days in the end, but wasn’t told this could happen. We actually had to keep driving back to Enfield, waiting for hrs then to be told there is issue. It could have been handled much better. We were also assured that they would replace the key fob battery as it was coming up as a fault on the car and he said he would put extra petrol in the car. Neither of these were done! So overall experience was poor! I doubt we would use them again!

Jay was absolutely brilliant throughout the whole process of sorting my car. He was really helpful, friendly and made everything easy and stress-free. Highly recommend his excellent service!

DO NOT BUY FROM BOG MOTORING WORLD!
There is not enough words in the dictionary to describe this company, but here are some negligent, underhanded, unresponsive, rude, nightmare…. The list goes on
I brought my car August 31st, after two weeks I went away for three days, at twelve o’clock at night it would not start I was very scared waiting for a cab. Next day RAC came and said the battery was very old and needed replacing and the alternator. RAC was that worried about me driving it home for 1 mile he followed me home !
The next day that’s when the nightmare began…. Customer service ( lack of) are a joke no one knows what they are saying, seems like they make it up as it goes along. No one calls you , you are passed around… nightmare
It got so bad that one night a week later my daughter drove to Enfield to complain in the sales area where the girl on the desk said no manager was available, we demanded it as we walked away she laughed! Manger did come but he said not his department. I then get two calls where they asked me what car was I interested in buying.
I have counted up how many calls I have made in four weeks…. 25 & 6 emails.
I said I want the car to be returned, a date was set 1 September I sat in all day for no one to turn up, they finally came 2nd after 4 more calls & 3 emails, now it’s the waiting game for my money to be returned!!!!!
I am shattered, exhausted and so angry that people can be treated this way, I am thinking of complaining to watch dog and other websites
I have lost two days pay, having to get cabs etc
The one thing they are consistent with is the word SORRY Also to open & cancel the insurance has costed me over £70
Stay away
BMW have just asked for more details!
On the 1st September the truck was going to pick up the car, by 3pm nothing had happened so I called and got told it’s on its way but to call back in a hour if not, this I did where they had no idea where it was, called at 5 to be told that after sales close at 4.30!
The man on the phone was very sarcastic and said “ I think you are frustrated “ this is when I said I was going to call the police tomorrow & and report it, he answered ok !
I had sent 4 emails as well as calling. Next morning I get a call where the team said the lorry had a flat tyre and could not come, I asked why no one called me ! He said “ that’s down to us, sorry he will be there today “
The car went but no updates if it arrived at Enfield.
I have lost money & time having to get cabs, wages, cancelling insurances (£70) borrowing money off family to get a new car , sitting in waiting the list goes on & on
I have saved up for a car and I found the one I wanted but this whole 1MONTH disaster has been hell, it’s the lies, the untruth, the sorrys, nothing being done, no one calling you back until you say things like I calling the police.
What are you going to do with all that I have listed?
Thank you for getting back to me the car Reg is FG22 FFJ mg3
Also I will add that the car had no parcel shelf and was told it would be ordered, within the first two weeks I got told that “ I brought it as seen “ but then get a call to say it’s on its way.
Week three and being advised not to drive it sales called me to arrange for me to pick it up, I explained that I don’t want the car but if I did why do I have to get it and why can’t it be delivered to me ?
“ well we don’t do that it’s up to you to pick it up sorry “ I did suggest that maybe they could find someone who lives in my area to drop it off
“ We can’t do that are you sure you can’t drive here to get it “ 10 September
Have not heard anything back from BMW ! And today I got sent an email asking if I would like to go online to look at their stock !!!! Please get back to me

I was asked by the car collection team to drive my car with no road tax to a local post office to tax the car . I explained I was not happy breaking the law ! . I was very shocked an organisation of this size are expecting its customers to break the law ! , it was explained to me , if a police officer pulls you over , just explain & you should be ok !! I declined this arrangement. Eventually I was offered a curtesy car which I then had to drive to the post office to organise road tax . The whole situation I felt was very unpleasant & very unprofessional. I had been advised on buying the car , that this would all be completed by car collection team on my arrival of collecting the car ! It was a very stressful experience by car collection team .

DO NOT BUY THE BIG EXTENDED WARRANTY - COMPLETE WASTE OF MONEYIf you are buying a car from Big Motoring World, DO NOT purchase their BIG Extended Warranty / Big Assure.I bought my car with this warranty thinking I was protected. My air conditioning has NOT worked at all since I bought the car, all through the summer. The passenger window also does not open properly.When I tried to claim, they do everything to avoid covering it. Their app doesn't even work to log a claim (login fault), I was told I would get an email about documents - never received anything. No response, no help.What is the point of paying hundreds of pounds for an extended warranty that covers NOTHING when you actually need it? They sold it to me as peace of mind, but it’s just a money-making scheme.Now I have to go to the Financial Ombudsman and Motor Ombudsman because they won't honour it. Save your money, DO NOT BUY this warranty. Put the money aside for repairs yourself, it will be more useful.

Six months. That is how long my Range Rover Evoque has sat broken on my driveway after Big Motoring World sold it to me along with their extended Big Assist warranty.

The car suffered a catastrophic mechanical failure at just 37,000 miles. Turbo gone, DPF cracked, smoke everywhere, engine revving on its own. I did everything right. Serviced it, took it straight to a Land Rover main dealer, got it properly diagnosed. Land Rover confirmed in writing it was a sudden mechanical failure and not caused by any neglect on my part.

Then the warranty claim got declined as wear and tear. The kicker is their own appointed engineer admitted in his report that he could not physically inspect the turbo at all, yet still blamed wear. So a fault he never actually looked at, overruling a Land Rover main dealer who did. Make that make sense.

Since then I have been passed around, had complaints ignored for months till i instructed a solicitor, been given wrong information about my rights, and left without a car for half a year while still paying for it. The warranty is sold as peace of mind. When something actually goes wrong they do everything they can to wriggle out of paying.

Do your homework before you buy a car or a warranty from this company. I would AVOID at all costs, and join the numerous facebook groups of hundreds of other people experiencing the EXACT same thing! I am now in the process of court action. Horrendous!

We spend 15000 on a new car and from the moment we picked it up we’ve had issue after issue.
When we agreed a date to pick up our new car we asked if it would be valeted as it was quite dirty on the inside we were assured by the sales man and collection it would be as there was plenty of time for this as we were picking up the next day.
The next day we arrived at the allocated time to pick our car up and was told we had to drive 20mins away to get the car taxed as it was a disability car and they could not do this at the garage. No pre warning of this when we bought the car.
So off we went after and another hour round trip we went back to collect our new car.
We go in and it had not been cleaned at all we wiped it with some wipes I had and they came away with black debris we looked over the car and found sweet stcj in the door pockets on the floor and debris all stuck in cup
Holders ect. The collection team were unhelpful and said no where to complain so we just left.
We got our new car home parked it on the drive and when we went to start it it wouldn’t start with no power at all.
RAC was called out and the battery was gone. This cost 280 to replace motoring world said not alot they can do as after sales was closed as bank holiday. The only option they had was pay and claim the money back.
I then also noticed 3 round black stickers in a row on the plastic bottom of the drivers seat when I pulled them off I seen a deep crack in the seat.
We call motoring world Enfield again who we purchased off and we were told just contact the after sales tomorrow as nothing the actual car dealers could do where we bought the car!
I called after sales who said that as it was less than 24hrs the original dealer ship should have sorted all this out.
We had to drive again today to the dealer ship in Enfield the manager was apologetic and has arranged a new plastic cover but now we have done another hour trip and will need to do this again when the part is in at our inconvenience and petrol because of them not making sure the car was in a decent condition.
I now have to wait for the after sales team to decide what they will do about the 280 we had to pay out for a new battery and told this can take up to 5 days the customer service is awful and not priority especially when we have evidence the battery was not fit for purpose.
Would advise others to think twice about purchasing from big motoring world or be very throughwr when you check any car.
I’ve lost 2 days trying to sort out their incompetence at selling a car in decent condition and fit for purpose. I’ve been put in a lot of inconvenience and out of pocket as also had to pay to have my car valeted privately so it’s clean for my kids to be in.

I didn't like how long we had to wait. We booked an appointment but noone was ready. Once someone was allocated he was very good. I noted that staff tended to go and deal with other customers when they were supposed to be helping us, which doesn't sit right with me. Communication about timescales was poor.

Excellent service! The salesperson who assisted me was very professional and helped us with everything we needed to complete the purchase, with great courtesy and expertise. Thank you very much for your services.

Unacceptable Service & Defective Vehicle: Big Motoring World Enfield
I purchased a 2022 MG5 from Big Motoring World Enfield on August 16th. Despite their claims of standard 110-point checks and being an RAC Approved dealer, the vehicle was handed over to me with a completely faulty AC charging system. It is mind-boggling how a multi-point inspection on an Electric Vehicle fails to test whether the car can actually charge via AC.
To make matters worse, I was never provided with a formal State of Health (SoH) report for the battery; I was simply given verbal assurances from the salesperson that it was "completely fine."
As a professional driver who urgently needs this vehicle for my Private Hire (TfL) licensing deadline this coming Thursday, this negligence is actively threatening my livelihood. When I contacted the Enfield branch, their response was completely dismissive and lacked any urgency, acting as if selling a defective EV was not their responsibility. Because of their refusal to take immediate action, I am now forced to coordinate the repair myself at a garage to meet my deadline, incurring unnecessary stress, lost time, and potential financial cost.
Under the Consumer Rights Act 2015, a vehicle sold by a dealer must be of satisfactory quality and fit for purpose. Selling a faulty EV without proper battery health documentation is unacceptable.

A word of advice to prospective buyers: If you are buying an EV from Big Motoring World, do not accept verbal promises. Demand a full written State of Health (SoH) report and test both AC and DC charging capability yourself before completing the purchase, or you might end up in the same frustrating position.
I urge senior management to step in immediately, take full responsibility for this repair, and address this severe breakdown in service.

UPDATE (02/09/2026):
I received a response to my review today. As requested, I have emailed bigassist with full details of the issue and attached all relevant documents, requesting their urgent assistance to resolve this. I will update this review again once I receive their response.