BetterHelp Recenzje 9392

Wynik TrustScore: 4 na 5

4,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have a lot of anxiety, and I didn't match very well with my first therapist, but it was so easy to switch to someone who suited me better. There's multiple different ways to communicate with your th... Zobacz więcej

Oceniono na 5 z 5

I have been using BetterHelp.com for close to a year and have had two therapists. Both were good in their own way, but I prefer working with my current therapist. When I wanted to change, BetterHelp m... Zobacz więcej

Oceniono na 4 z 5

Overall, I am very happy with the services provided by betterhelp.com. I probably never would have followed through with seeking therapy without having the option of doing it online. I really like th... Zobacz więcej

Oceniono na 5 z 5

BetterHelp has been great to work with. My therapist Angela Medina has been wonderful in helping me through my grief process of my wife, who died before Christmas 2025. She has been very helpful in... Zobacz więcej

Informacje dotyczące firmy

  1. Psychoterapeuta
  2. Doradca małżeński
  3. Leczenie schorzeń na tle psychicznym
  4. Psycholog

Informacje przekazane przez różne źródła zewnętrzne

BetterHelp is the world's largest counseling service and is 100% online. Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want. Learn more at www.betterhelp.com.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

9 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 92% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

BetterHelp is an amazing app and…

BetterHelp is an amazing app and program available online. My therapist sessions have been extremely valuable and my life is showing the results of it with my dreams coming true and better relationships, health and choices. The app makes it so easy to find and schedulethe right therapist and communicate through the chat function. There are also group sessions that I occasionally use that are super helpful when I need an extra boost of connection or ideas. You have to find the right therapist and so it may take one or two tries, but the app makes it really easy. I highly recommend better help because it is a quality program and a very easy to use app

11 marca 2026
Opinia niezależna
Oceniono na 2 z 5

'Blind date' therapy!

I felt I needed urgent therapy so signed up for this place on the vague hope that I might find someone suitable! They claim that most people's mental health improves after 3 months of their weekly therapy! But there are no profiles of potential therapists to view unless you sign up for a subscription. I signed up on faith but was seriously disappointed with the ones I got linked to. All credit to them, however, as they were understanding about refund claim, and paid it quickly. Otherwise would have been one star!

5 marca 2026
Opinia niezależna
Logo BetterHelp

Odpowiedź od BetterHelp

We're sorry to hear you had issues finding a therapist that could meet your needs, Michael! We have a team of matching specialists that can typically find a therapist who has the proper specialties to handle most client cases.

It sounds like our team was already able to help you with a refund, but if you ever change your mind, we would be happy to have our specialists work with you at that time to make sure we find you the right match.

Thank you,
BetterHelp Team

Oceniono na 5 z 5

Therapy is accessible

I’ve had a very positive experience using BetterHelp. The platform is easy to use and made it simple to connect with a therapist who truly listens and provides helpful guidance. Being able to schedule sessions and communicate through the app has made therapy much more accessible and flexible with my schedule.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

BetterHelp was able to connect me with the right therapist

BetterHelp was able to connect me with a well-matched therapist when previous providers failed to do so. Having the ability to schedule up to 3 weeks out is incredibly convenient along with the choice of video or phone sessions. I experienced BetterHelp taking additional care in selecting the right therapist and they do not start charging for their service until they do so. I also appreciate that they offer various discounts and financial aid as I take advantage of their student discount. I highly recommend trying BetterHelp to anyone looking to receive mental health support.

28 października 2025
Opinia niezależna
Oceniono na 5 z 5

BetterHelp is an absolute life saver

BetterHelp is an absolute life saver, immediate connection with my therapist who is the most knowledgeable and empathetic person I came across on my mental health journey; no judgement just pure compassion to help. I can 100% recommend, you will get the help and learn the techniques to get your life back together.

7 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Bonne plateforme

Ma fille utilise cette plateforme depuis l'étranger. Elle la trouve simple et aime bien le fait qu'il y ait un espace de journal et de mood board, le fait qu'il y ait la possibilité de partager avec la thérapeute. Elle n'est pas forcément obligée de le faire. Toutes les infos sont concentrées au même endroit. C'est fluide. La thérapeute est gentille et professionnelle.

8 marca 2026
Opinia niezależna
Logo BetterHelp

Odpowiedź od BetterHelp

Hi Annie,

We certainly apologize for any concern! If you do not have an account with us, it's possible that a loved one set one up and used your card to pay for the service. In any case, we can have our Billing Operations team gather a bit more information, locate any account linked to charges in our system, deactivate that account, and process a refund.

I've requested your preferred email address. You'll get a separate message from Trustpilot shortly where you can provide this to us and we will have a member of our management team follow up with you directly to get this resolved.

Oceniono na 5 z 5

Seamless experience

Seamless experience. Very straightforward, very diligent with communication/reminders, great selection process and security measures for privacy are top notch. Highly recommend.

6 marca 2026
Opinia niezależna
Oceniono na 5 z 5

This is the best therapy resource tool…

This is the best therapy resource tool ever! I dont know what to call it but its so helpful convenient easy to use and a complete game changer on having the time to take care of myself and mental health and then hit the ground running to attend to the lives and emotional needs of my family and etc so im very grateful I found this and met my therapist I have now I highly recommend this especially to mom's and introverts.

6 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Better help has been super helpful not…

Better help has been super helpful not just for me, but my family as well. It has shown me to the therapist I like and vibe with as well as therapists who are super knowledgeable and will help with what you need. I would highly recommend it to anyone that is struggling with their mental health or just needs to talk to someone!

21 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

BetterHelp has been a truly positive…

BetterHelp has been a truly positive experience for me. The platform makes it easy to connect with a licensed therapist from the comfort of home, which removes so many barriers to getting support. Scheduling is flexible, communication is simple, and I appreciate having the option for messaging, phone, or video sessions. My therapist has been supportive, professional, and genuinely helpful in guiding me through challenges. I’m grateful for a service that makes mental health care more accessible and convenient. I would definitely recommend BetterHelp to anyone looking for an easy and supportive way to start therapy.

5 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I havent had this positive of an outlook on things in a long time...…

i am only at the beginning of this journey with betterhelp, but so far i really like it and havent had this positive of an outlook on life in a really long time. Its very convienient and easy to use the online tools. I like the communication options and there were so many therapists to choose from...but I think I got the best one....for me..

4 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Very unhelpful

Unhelpful.
Difficult to schedule appointments, and one session was cancelled at late notice. (I would have been charged £15)
Slow response when messaging therapist.
I had two sessions in my first month so I cancelled the subscription. £108 per session! Thank goodness I got a discounted intro rate.
I’ll find a proper therapist.

4 lutego 2026
Opinia niezależna
Logo BetterHelp

Odpowiedź od BetterHelp

We're sorry to hear you were not able to get the value our of your first month's membership, Matt! I understand how frustrating it can be when an appointment is canceled with little-to-no notice, and this is not a common experience on BetterHelp. That said, we want to be sure we do our part to make this right for you.

I've requested the email address linked to your account (you can provide this via a separate Trustpilot form you should receive shortly) so we can contact you directly.

Oceniono na 1 z 5

Gave me hope then dashed it in seconds

Not a great start. I filled out all the questions after getting a code from PTSD support charity for a months free therapy. Im on low income too so cant afford it. I opened up answered all the questions an was feeling particularly hopeful at the end when it said I would be matched with a therapist but that they need my payment card details for confirming and that after a month this would be charged but when you try putting your card details in and submitting match with therapist it says "card payment declined")so they had actually attempted payment. Not good when you cant afford it. 😕 And I triple checked to make sure it was showing a months free therapy and it does. It even says we only need the details to ensure you are a serious customer but then keeps attempting payment. Made me more depressed if anything as it gave me hope then dashed it within seconds... UPDATE TO RESPONCE: I understand you need a payment method to attach to the account i completely understand but why then is it attempting payment???

4 marca 2026
Opinia niezależna
Logo BetterHelp

Odpowiedź od BetterHelp

Hi Carina,

We do require a payment method to be attached to the account to ensure there is a valid credit or bank account that can be billed after the trial period expires. It does not actually charge the card, but is an automated method to check the legitimacy of the account that is being attached for potential future payment. We sincerely apologize for any frustration.

If you'd like, you can contact our Member Success team for further explanation and to see if there are any other ways we might be able to assist! (contact@betterhelp.com)

Oceniono na 5 z 5

The therapist was down to earth

The therapist was down to earth, but very knowledgeable and very understanding. She was also very caring & kind and allowed me to tell my story while she listened then made suggestions, but also let me make my own decisions. Very happy with my therapist, Rebecca. Would highly recommend her and better Help.

3 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Quick, affordable access to quality care

I spent weeks trying to find a good therapist who took my insurance in my hometown. I got frustrated, tried BetterHelp, and met with a great and affordable therapist the very next day! My insurance got worked out automagically, and I was able to focus on getting the help I needed instead of paperwork.

4 marca 2026
Opinia niezależna

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