I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... Zobacz więcej
Reakcja na opinię
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... Zobacz więcej
Reakcja na opinię
Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Dane kontaktowe
8 Walmgate, YO1 9JT, York, Zjednoczone Królestwo
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4,6
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wonderful tiles and customer service
The tiles are beautiful, the shop layout and branding dangerously seductive - and Ella was very friendly, helpful and informative! What's not to love?
4 lipca 2025
Odpowiedź od Bert & May
Thank you for your fantastic review - we're so glad to hear that your experience with us has been so positive. Your comments will be passed onto Ella!
Bert & May
Excellent responsiveness and quick…
Excellent responsiveness and quick resolution. 👍 to the customer service team
3 lipca 2025
Odpowiedź od Bert & May
Thank you for your great review - we're so glad to hear of your great experience with our customer service team!
Bert & May
Love the service of Bert & May
Love the service of Bert & May. It wasn’t a problem for them to plan an online meeting in which we talked about different options for our kitchenfloor. A beautiful moodboard was made so we could have a vision of how our floor was going to look like. The tiles are really as beautiful in real life as they are online. Thumbs up 👍 for Bert & May
1 lipca 2025
Opinia niezależna
Odpowiedź od Bert & May
Thank you for your lovely review! We're so glad we could help bring your project to life
Bert & May
Odpowiedź od Bert & May
Thank you for your great review, we're glad you have had such a positive experience with us
Bert & May
Ella in the Clifton Branch along with…
Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't know something they're completely honest about it and come back with answers later. :) TOP SERVICE LADIES! returning happy customer.
28 czerwca 2025
Odpowiedź od Bert & May
Thank you for your fantastic review, your comments will be passed onto Ella and Dulcie. We look forward to your next order!
Bert & May
Quick delivery
Quick delivery, friendly and personal customer service. Love thier products!
29 czerwca 2025
Odpowiedź od Bert & May
Thank you for your great review, we're glad to hear that your experience with us has been so positive
Bert & May
Best customer service
I'm so happy with my tiles but the customer service is the best thing about Bert and May. Thanks to Lucy Pettigrew for friendly, helpful service. I needed more tiles last minute and she checked stock and reassured me the extra order would arrive. She arranged return of my spare tiles after the project, despite it being a small order. It's so refreshing to order from a company that care. Thank you!
26 czerwca 2025
Opinia niezależna
Odpowiedź od Bert & May
Thank you for your lovely review - your comments will be passed onto Lucy. We're so glad to hear you have had a great experience with us and that our customer service has been helpful
Bert & May
It’s consistently a pleasure to work…
It’s consistently a pleasure to work with Bert & May. From product choice, to showroom assistance right through to ordering and after care, they really deliver. Their working relationship with our design practise is a really important one.
27 czerwca 2025
Odpowiedź od Bert & May
Thank you for your great review. We're so glad to hear that your experience with us has been positive, and we are looking forward to continuing our working relationship
Bert & May
Brilliant customer service from Brad
Brilliant customer service from Brad
The sample tiles are absolutely lovely particularly the really authentic and artisan made cement tiles
They stand out as a notch above the quality of others i have seen
Project not started yet but so far very happy
27 czerwca 2025
Odpowiedź od Bert & May
Thank you for your great review. Your comments will be passed onto Brad. So glad to hear that you have had a positive experience with us
Bert & May
Odpowiedź od Bert & May
Thank you for your great review, we're glad your experience with us has been so positive
Bert & May
Very helpful and pleasant to deal with.
Imaginative designs and very helpful people - highly recommended.
18 czerwca 2025
Odpowiedź od Bert & May
Thank you for your great review, we're glad to hear that you have had a good experience with us
Bert & May
Ella was incredibly helpful in your…
Ella was incredibly helpful in your Clifton showroom and just a joy to speak to such a knowledgeable and helpful person.
29 maja 2025
Odpowiedź od Bert & May
Thank you for your fantastic review - your comments will be passed onto Ella
Bert & May
Odpowiedź od Bert & May
Sorry to read your review. I have asked our customer service team to contact you urgently
Bert & May
Great experience and very helpful…
Great experience and very helpful advice and guidance.
6 czerwca 2025
Odpowiedź od Bert & May
Thank you very much for your great review
Bert & May
Amazing customer service and tile selection
Brad and Mel have been brilliant at giving the right amount of support without being pushy. I'm really excited to see the end result with the gorgeous tiles I've selected. Thank you guys :)
3 czerwca 2025
Odpowiedź od Bert & May
Thank you for taking the time to leave your super review - your comments will be passed onto Brad and Mel
Bert & May
Outstanding Customer Service
Outstanding Customer Service
Thank you to all the team but especially Claire for going above and beyond in helping me with our order.
2 czerwca 2025
Odpowiedź od Bert & May
Thank you for your great review - your comments will be passed onto Claire
Bert & May
Very good order process and prompt…
Very good order process and prompt delivery scheduled ( for Friday !)
30 maja 2025
Odpowiedź od Bert & May
Thank you for taking the time to leave your super review
Bert & May
Sample not arrived
I haven’t had the sample yet so can’t review.
I was contacted to say one out of stock quickly so that was good communication.
I hope the stock problem will not deter me from placing an order in the future.
29 maja 2025
Odpowiedź od Bert & May
Thank you for your review. Sorry to hear that one of your samples is out of stock. I have requested our customer service team to contact you regarding the issue
Bert & May
Odpowiedź od Bert & May
Thank you for your great review - your comments will certainly be passed onto Millie
Bert & May
Very helpful advice
Very helpful advice. Also able to take tiles home to check colour match!
27 maja 2025
Odpowiedź od Bert & May
Thank you for your super review
Bert & May
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