Berry Heathrow BMW Recenzje 

Changing from 5 star to 1 star and reason being my car was booked in for EGR recall. Eork was carried out and my car has never been the same as it was losing power especially when on motorway. I called them and BMW refused to take responsibility but I was advised to bring in but there will be ridiculous cost if it turns out to be something. I today took it to local garage and they confirmed that some pipes weren't fitted properly and they didn't clear fault codes either. All this should have been part of EGR replacement.

Excellent Service here! They took care of me and have been very understanding of my traumatic car experience. I used to own a 2011 plate BMW 5 series saloon having spent a lot of money for major works to rectify a fault by a small garage mechanic! The problem got worse and my husband could have had a tragic accident.

My life was soon to be changed for the good when I popped into BMW Berry Heathrow and was warmly greeted and treated with the utmost respect. I found him very understanding and went to see Syed Shahnaz and emailed him countless times. He has always been calm and patient at all times. He was not at all pushy and did not pressurise me in making a quick decision leading to a purchase commitment unlike another big car dealer I went to prior to coming here.
Syed spent alot of time in helping me choose the right car for me. I can not praise him enough for the amount of time and patience he has taken with me and my husband. To make sure we chose the car we wanted.
We found that a BMW approved used car was the appropriate choice for us as a family. Richard the manager was also very kind, a lovely gentleman who whenever we popped in to BMW he especially made an effort in stepping out of his office and acknowledging us. We found him also very helpful in guiding us find the car that they had at their branch with the spec we wanted.

Syed went above and beyond the BMW sales interim. Our approved used car was meant to be ready with all alloys repaired by the Easter weekend. Unfortunately one of the tyre alloys needed more specialist attention which had to be done outside BMW Berry Heathrow. Which was going to be ready after the Easter holidays. This meant we could not have our car in time to enjoy time with family travelling. Bearing in mind we had been without a car for over a month by this point as my car had developed a fault and was undriveable. Nothing was too much for Syed to sort out. He gave up his 4 series car and swapped it with a colleagues 3 series to loan to us so that we would have a big enough car to drive with our family. He even came over to my house to collect the car in the evening so that I wouldn't have to make a double trip as our new car was ready for pick up the next day. But they needed the 3 series to give to another customer.
At BMW Berry Heathrow it wasn't just a case of they wanted a sale and they weren't interested. I still receive 100% positive customer service from Syed post sale. I email and ring him about any queries to do with my new car and he is always so welcoming, courteous and speaks to me with the utmost respect.
I am now a definite, permanent customer to this dealer ship and will be looking to purchase future cars from here.

Ooh I almost forgot to mention the best part is we love our new white colour 'Beastie' (husband nicknamed it) BMW X3 petrol X Drive is such a pleasure to own and drive with privacy rear windows, black alloys and Harmon Kardon wow sound system!

Poor service from sales. The air of arrogance and ‘can’t be bothered attitude’ was palpable as we walked into the showroom. The sales agents were all sat behind the desks (they were not serving customers), looking at their computers and not even bothering to get up and talk to customers who were in the showroom. They were unresponsive by email, short to customers in person and made no attempt to sell the features and benefits. I had expressed an interest in a car that was in the courtyard, and I was surprised by the sales person who just told me to just go and have a look by myself without even offering to accompany me to be there to answer questions.

When are eventually going to one of the sales agency was sat behind his desk it was more like a Q&A experience (where the customer was asking all the question). It felt transactional at bestGoing to one of the sales agency was sat behind his desk. I literally had to walk to 2 people who were sat behind their desks, looking at the computer not even bothering to engage with incoming footfall of customers. They also didn’t necessarily engage with me in a way that would make me want to part with my money when it comes to the decision about buying a car.

They just gave me a few facts and they were awkward silences . I felt they were not interested in knowing more about me what my needs were and helping tailor a solution to a car that would work for me instead all I got was Q&A where I was asking most of the questions. I would recommend management to take a cold hard look at how they want their sales people operate and how they to show up like.

I had really bad experience with Berry Heathrow BMW. I purchased approved used BMW 218i from Wales and after 1 week I had clutch problem (it was too heavy to operate). As it was in 12 months warranty, I called road assistance and guy came home and said definitely something wrong with clutch and sent my car to Berry Heathrow for fix. I got call from Berry in evening and they said why my car brought to them if I haven't purchased from them. I said it been sent by BMW road assistance and it is in warranty and BMW says that it can be fixed at any dealer. Berry Heathrow refused to fix the car and said if they diagnose it will cost me £1000. I said but it is in warranty and car bought just 1 week ago. I had to take car back because they refuse to fix it. I then took car back to Wales and they replaced the clutch. I am now very afraid to buy BMW approved used car again and the way these guys gave service. I even informed to Berry Heathrow 's head Spencer when he asked for 10 rating. But he never responded when I explained problem.
Don't trust these dealers blindly thinking they are BMW approved used. Always do scrutiny like you do with private seller.

Be aware, if you get a service done here they will wipe your non-BMW services if the iDrive, they should really tell you this before accepting to service any car. So now I have lost 3x services on my car and all I got was a email to say there is nothing they can do…I won’t ever be servicing or ordering any car from BMW Berry in the future.

Berry Thames Ditton take bad service to a whole new low level! Never coming back. The past 3 visits have been equally disappointing.

Picked up an approved used 10 month old X3 last week at Berry Heathrow thinking that despite the bad reviews with such a new vehicle I would be ok.
Within 20 miles of leaving a low tyre pressure warning came on but it said I could continue. At home I found all tyres were between .2 and .3 bar down and I only had 3 dust caps. Yesterday I found a Velcro fastener on a floor mat detached. Did they do the much vaunted BMW approved used checks or wash and hoover it. I have tried getting in touch but the salesman won’t ring back or answear e mails. Fortunately living 150 miles away I never intended using them for service

car in for MOT great service again fro Shirin . Always looked after .

My car (BMW 5series) was recall and I choose this garage to update the software. I add up to change oil service. First, my car was not done for the day which I brought at after 10am, I have to pick it up on the next day.(not impressive). Second,my car had Engine Oil changed - after 1 week there was dashboard sign “oil is on low level”,and started to create white smoke when Idled. Have to top up the oil every 2 days. I telephoned and told them about the issue, seem nobody can help, Very Disapponting and was told they are short staff and no one can help. Not a happy man. Expenses and payment to them is not worth it.
I telephoned to check my car and they said “they have sickness bug going around and was advised to call my own breakdown. My whole point is -have concern to customers and learn how to look after them so they will be satisfied to the service.

Another staff, I viewed and would like to purchase second car however the staff who looked after me - is treating me like I cannot afford it and I do not have any money to purchase a BMW car. Please look after your staff- so no complaints.

once a vehicle is sold, they will not care about you.

Please check the CAR over and over again before taking away.
car got recovered from the motorway and do not have any idea of what the recovery company do.

I wouldn’t ever go back to Croydon bmw in my life, I personally would rather go to a bmw specialist like KMK ( exclusive auto mobile Ltd ) on Neville road in Croydon. Reason being I had a recall for my bmw 640d a EGR replacement when I booked this in with bmw Purley way it was all good my car worked perfectly fine but had a manifold problem but did not affect the performance of my vehicle in any way. But when the EGR was replaced they dropped a bolt on my turbo and did not investigate the where abouts nor did they inform me when I picked up the vehicle. They sent me a video as per normal and gave me paperwork to confirm everything is fine on the vehicle check but the moment I drive my car for several miles my car was u see performing and started making noises, I contacted bmw like anyone would and they was helpful on the phone and invited back to bmw to undergo a formal investigation. When I approached staff at bmw and told them my problem they was quick to point the problem at my manifold and tried to explain to them that this has been an on going problem for several years as your previous reports that you for my vehicle state so - the staff got super defence and made to the whole ordeal uncomfortable ( complete silence for 5mins was weird) and gave me my keys and said we will be in contact. Later on during the day bmw contact me and guess what problem my vehicle was under performing was my manifold, so I respectfully told them this is not the case and that my vehicle was driving like dream until they have replaced the EGR. Agent replied back to say sorry but we would have to replace this part and if the problem is still on going then we can u servo another investigation but this will cost you if we find out it’s not in connection with our repair. I refused and took my vehicle to independent garage KMK. KMK replace my manifold as per the request of bmw Purley way but this did not resolve my problem so I authorise him to undergo an investigation to find the problem, Guess what it was a bolt in my turbo which was dropped when replacing my EGR and the bold was replaced by a stock screw - kmk informed and sent me evidence and I provided that to bmw. They accepted they was at fault took a week to replace my turbo but when I when in to pick up my vehicle as the staff refused to provide any form of information about my vehicle and said the only person that can answer my question is the manager Matthew Cullen which was in for the next few days. When you deal with a huge company like bmw you would expected a certain level of customer service but you get nothing. I had to call bmw over 28 times in a single day to speak to a manager, every time I called no one could find him and no was willing to still provide any information in regards to my vehicle. I had to call over several days and over 50 plus times to get a response from Matthew Cullen. The funny thing is if you make a compliant with bmw customer services - guess what goes back to store you dealt with just to get again deal with the same service once again. If you want a reliable place to take your bmw go to KMK they are transparent and are very informative about your vehicle. The go above and beyond your expectations, truthfully if it wasn’t for KMK then I would of still had my problem.

I bought a Bmw 730d m sport from this dealership, when i collected the car it was supposed to have 2 new front tyres but they only changed one saying the other one doesn’t need changing but this was promised when i agreed to buy the car. I took the car as it was and changed the tyre myself as they promised to refund the money for it but i still haven’t received the money and i made alot of phone calls to them and they said the money will reach my account soon. Also when i agreed to buy the car they told me that the car has got a free service maintenance package active until 2024 but when i checked this with my local Bmw dealer they told me that it is only valid till 2023. I have asked Berry Heathrow BMW to sort this out but i have yet to receive a response. There is no email contact and you get told all the time that they will look into it and call you back but they don’t. If you want a stress free purchase do not use this garage.

Utterly appalling experience with Berry's in general after buying a new M340i the aftercare is abysmal at best so will NEVER RETURN to these incompetents. They charge in excess of £175 per hour and do more damage than repair. Suggest you go to only non franchise BMW being park lane/service centre in Battersea a bit of a track but worth the effort as they at least have some idea about the product.

Bought a 2018 320d , all the sales person wanted to do was sell me extortionate gap insurance and every other type of insurance , I repeatedly told him I didn’t want them but he kept trying to sell me them.Eventually when i told him it would be a cash sale you could see his little face drop and he needed to go and have a chat with his sales manager , this was because he could not make any commission from finance. When finally able to pick up the car it was discovered that the private plate had not been seen so they still had the wrong log book, this meant that the car could not be in my name, this was about 7 weeks ago now and there is still no sign of it , i have sent repeated emails that have been ignored, i also found a small defect on the car when i got it home that should have been picked up on there supposed 120 point check, i more or less was blamed for this and to this date has not been resolved.
I thought that going to a BMW dealership was supposed to be a great experience, unfortunately it has been terrible from start to finish, don’t bother buying a car from this dealership go elsewhere!

Absolutely awful experience with this dealership. Avoid at all costs and do not buy a car from them!!

We understand that sometimes go wrong, but Berry have a complete disregard for standards or putting things right.

We purchased an Approved Used BMW with 10,000 miles on the clock, on the understanding that Berry had completed the 120point Approved Used BMW checks. 3 weeks after buying the car and less than 150miles driven, fault lights alerted us to issues which on investigation highlighted 5 severe issues from worn brake pads to gearbox leaks.
Berry acknowledged that the car could not have been checked properly. Despite several attempts to rectify the same leak we still have the same problem and are being told we need to accept it. We have now been without the car for 5months waiting for the problem to be resolved and Berry are ignoring all communication including solicitors letters.

Totally disgusting.

PLEASE GO ELSEWHERE. I bought a 330e from Berry BMW Heathrow, they sold it with full service history, when I came to p/x it myself 2 years later BMW confirmed it had missed a service so cost me £1500 in lost value. 2 months later Berry sent me a re-printed invoice from a non-BMW garage with no confirmation of parts used claiming this was the service the car had so it was up to date - that service is not recognised on the BMW online system. They are deeply unprofessional, should not be representing the BMW brand and are not interested when they have got your sale. They also agreed a full tank of fuel, when I got there to pick up the car it was empty as they 'didn't have the credit card' I was told I need to fill it up and claim back. I did this, chased several times, sent photos of the receipt - they just ignored me. Unfortunately I live in the midlands so it wasn't worth my cost to return and demand the payment face to face. There are loads of car dealerships - please don't use this one.

I have to change my review as they really know what they are doing. The car is driving smoothly and to be fair Diane knows exactly what the process should be. BMW mini has the experience of dealing with an array of cars daily. They clearly know what they are doing. Thank you x

Excellent service from Berry

Having just received my new X3 from Berry via a finance company I have only praise their Service.
Chris was great, keeping me informed throughout the whole process and going beyond the call of duty.
Sadly I cannot say the same about the finance company, Hippo motor group of Blackburn, who ~I would avoid at all cost...see my review of them.

I purchased a used Mini Countryman from Berry Croydon. The representative that I dealt with Zaheer was simply outstanding....he knows his stuff. Nothing was too much trouble. I also noticed how he interacted with his colleagues to get things done smoothly for me and my Wife....the car is superb and we will be going back to Berry Croydon.
The showroom was clean and the range of Mini's was breathtaking....as was the knowledge that Zaheer furnished us with. I can not speak highly enough of the Croydon Branch....Zaheer is an asset and a credit to your branch, he turned a car sale into an experience that every customer buying a car should experience...a real back to basics approach that made me and my Wife feel so comfortable...by the time we left the showroom it was like saying goodbye to family.....I recommend this dealership 101%
Thank you Zaheer you have made two people very happy.

Amazing how you can get one of your female members of staff to to role play for a YouTube video for someone to collect their new ‘J1zz machine’ on the same week of international women’s day. Then have the handover done on a £100k car by a salesperson wearing a hoodie, jeans and trainers. Not sure how BMW feel about their international brand being represented in this way.