Berry Heathrow BMW Recenzje 

Great experience at Berry Heathrow BMW today Sammee was so helpful with everything and I felt he went the extra mile to make sure we left happy.

I want to thank you all for the best service, Andy one of the greatest person I ever meet.

Thank you All the best

Fantastic service, great sales staff and a wonderful showroom

My wife and I visited the Berry Heathrow branch in November looking for a second hand 3 series M Sport. We were made to feel welcomed straight away and we were allocated to Hassan Osman one of the Lead Salesman. We test-drived the first car and paid a deposit in view of completing the deal the following Saturday. However , the next day I saw a better vehicle which was at the Brentford branch, the car was transferred to Heathrow for my ease of viewing. I must say I was given all the time I required to make my mind and eventually bought the second car from the Brentford branch which is a great car. The service we received was of the highest quality and the process was made simple to understand with all buying options explained to us with great detail. Hassan was very patient and his knowledge about the cars are second to none. We are now enjoying our lovely new car thanks to Hassan and his team at Berry Heathrow.I will definitely go back there for my wife's car when we are ready to purchase . The coffee is also as good as the cars !
Thank you Hassan and team and keep up the good work.
Vickram and Naeema Aubeeluck (Dec 23)

The sales department are by far the most friendliest and helpful people when purchasing my 2nd BMW from Berry BMW Heathrow. Richard and Chris the business managers as ever-so professional and knowledgeable. Keith and Adam were so welcoming and accommodating. I Didn’t hesitate returning to Berry Heathrow.

From past experiences I cant say I enjoy going to car showrooms as iv been made to feel uncomfortable in the past however I can honestly say for the first time I felt welcomed and was treated with kindness and respect. Definitely a good team here and an overall good experience. And even purchased my dream car so it was a bonus. I dealt with Sylwia today who was brilliant and really took the time to help me purchase my car.

Lee was amazing from the first phone call to the handover which was a lovely surprise. Nothing was too much trouble. Fantastic customer service. Can thoroughly recommend you buy your next car from Lee Rose at Berry BMW.

I saw a used car of interest at Berry BMW Heathrow on Auto Trader and arranged a visit that same afternoon 4/12/23. I liked the car and we were able to have a purposeful and pragmatic negotiation that same afternoon over pricing of the car and my trade in, and concluded a deal. An excellent outcome on the day for both of us.

Prior experiences elsewhere in looking for a car had been lacking in clear and pragmatic dealer positions leading to somewhat frustrating experiences from this buyer's perspective.

Subsequent interactions and documentation all dealt with expertly by Berry through to a handover on 8/12/23 that added a personal touch to what was an excellent overall experience.

Really poor after sales service! They had no idea on how I can put a cherished plate on the leased car and didn't want to know afterwards! Be careful in sales not to focus on the sale you need to look after the customer so they come back! I won't be as I am week further forward since receiving the new car and only just now have the correct department in BMWFS to send details to. Could take another 2 weeks and the cost of changing details with the insurance is also racking up!

Name mistakes on purchase documents. Twice! So far. Purchase not yet complete. Phone calls not returned. Requests for information not supplied. Staff don’t seem to work a full week. And so far purchase of vehicle seems needlessly complicated.

Just bought an approved used BMW & we couldn’t be happier.
The salesperson Hassan was helpful, caring and listened to what we wanted. At no time did we feel pressured into buying the car, instead he offered advice and information as required.
An all round pleasurable experience, thanks Hassan.

I took my wife's car to West Drayton for a product recall (airbag) and since the new air bag was fitted air bag warning light comes on .I took the car back to them and they haven't fixed this problem.I never had this problem before they fitted the new air bag and they are giving flimsy excuses.I think they are tarnishing the image of BMW.Poor service.

Extremely efficient and customer-focussed approach.

Berry Heathrow’s pricing is what first attracted my attention, however it is most definitely Paul Berry's willingness to help, attention to detail and all-round customer focussed approach which will mean that I will have no hesitation whatsoever in giving him a call the next time we are in the market for a new car.

Matt the Parts Manager at Berry Heathrow BMW is fantastic. I was massively let down by the Slough branch of a well known windscreen company, who failed to do an ADAS calibration after a screen replacement in July. Matt, a neighbour, saw my car with the split windscreen and said he was concerned and told me where he worked…. when the replacement went wrong he facilitated the solution like I’ve never experienced before… he delivered and returned the car on my behalf on the day so I didn’t miss work and also did a free valet….. that’s proper service!

Thank you Matt & Berry Heathrow BMW.

Very disappointed by the aftercare service and lack of replies to calls / emails. They registered my new car at a previous address which I hadn’t even given that particular dealership. This caused no end of problems which I had to sort myself ! Be aware !

Excellent ‘no pressure’ service. Very happy customer.

I was my first visit to bmw but within a few days of collecting my car I had to return it. I was also charged for a new diagnostics and works to my car costing over 9 hundred pounds. Which I don’t understand how the leak wasn’t sorted during the service

I booked in for a recall from BMW at Berry Heathrow on 12/7, upon handing in my vehicle they were not able to provide with an accurate time for recall issue and was just asked to sign the paperwork without any explanation of their terms and conditions.
Upon collection I could Clearly see the kind of complementary wash done on my vehicle was not 100% with tyres still dirty but upon finding my sunglasses missing from glove box has left me disappointed, I reported the issue right away but after a week of emails and manager holiday with CCTV review yielding no result, I was outright informed that the theft of the sunglasses was customer responsibility despite the vehicle being at Berry Heathrow.
So easy to get away with theft of customer belongings emphasises the kind of care customer vehicles receive at Berry Heathrow.

We ordered a new BMW car in October 2022 with Berry Heathrow. Berry failed to put the order on correctly with BMW so basically we are now left without the car we ordered after 9 months waiting. We requested a refund due to poor handling of the situation to rectify the matter. We were also put off by their culture of repeatedly pressuring customers to sign up to finance deals and insurance products for their own commission. Berry did apologise but refuses to compensate us for our financial loss due to their error.