Berry Heathrow BMW Recenzje 

They tried to sell me a used car that clearly had known faults. Having accidently allowed me to view the previous owners details when I asked to view service history (seemed not to care about data protection), I was able to contact them and ask them about the car as I had my suspicions something wasn’t right. The previous owner told me to steer clear of the car because Berry Heathrow had sold them it with problems but they struggled to obtain money back. Please don’t be fooled by the Sales guys and don’t purchase used cars from them.

Extremely outraged by the service from Berry mini and looking out other reviews I’m not the only one !!!
Spoke to someone yesterday about midday and made an appointment to view a car the following day at 3pm . They tried to make it a Monday but we would be working so Sunday suited us . I did have a missed call a couple of hours later but when I called back they were closed .
So me and my daughter went for our 3pm appointment . We were told sorry the car had been sold and did we want to see any other car , errrrr NO .
I was fuming that they didn’t leave a message or call that morning to cancel and waste our time .
I went back in to vent my annoyance , politely !!! I explained it’s not great customer service or manners to treat customers like this . He said he was sorry ( but wasn’t ) and even laughed and said ‘ well I’m on my own and I’ve been busy ‘
I don’t believe the car was sold in two hrs , I think they put a great offer on line to get you to go in and conveniently the car ( that doesn’t exist) has already gone .
To be honest my daughter was warned by a friend they did the same to her
Absolute joke of a dealership and would get no stars but I have to press one to enable me to do this review 🤬

I took my car LR60PZV in for a repair to the side and it came back with damage to the bumper. Berry BMW Croydon are refusing to put this right. I’ve been taking my car to them for ten years for MOTs, servicing and repairs. Am I and my car too old to care for anymore?

Ordered a mini having agreed a spec and discount.
Included in the spec was a drivers assistant package.
Car arrived without that extra but at no time was I told of this during the regular updates on when the car would be ready. Even at the very poor hand over. What I did find that they had taken the price of this off the discount so as to make the total cost what I was expecting.
I think they were trying to con an old man out of £800.
Also couldn’t understand why they never told me

I called Berry Heathrow today to book my car in for a major service. I was told I could be booked in for Wednesday 8th December, which sounded great. I then asked, could I be booked in for when there is a courtesy car available due to my work commitments. I was then told that Berry Heathrow do not supply courtesy cars at which point I was surprised. My local independent garage offers a courtesy car, albeit a Fiat 500c, with a 2 weeks waiting list.

I asked then, could I get booked into another Berry branch, knowing there are 5 Berry branches in and around London. I was then told, I would need to wait unit February 2022, (3 months) if I wanted a courtesy car. Seriously? I've heard of a waiting list for a brand new car due to shortage of chips, but a 3 month waiting list for a service? The service department was quick to get off the phone and hung up right away, looks like she couldn't be bothered to do her job. This is my 4th BMW from Berry Chiswick and Heathrow, but will definitely think before I purchase my next one. It's unacceptable when you spend so much money on a car, but the service is horrible.

BMW Berry Heathrow lacks professionalism!!

After paying a deposit on a used car at BMW Berry Heathrow, the next day I changed my mind and requested a refund, which they advised would take 5 working days. I was then constantly called by the salesman several times a day, including on the weekend for a few days, despite telling him I'm not interested in purchasing a car from them. He threatened to keep my deposit if I didn't call him back. I sought help from a few other staff at the site, but they all ignored my emails.

I made an official complaint through the official BMW website, and finally received an apology from their manager & my refund over one month later! I did not expect such poor customer service from a prestige company they were selling themselves to be. Shame on those involved in this bad experience!!

The customer service from the official BMW group did however have great customer service.

Bmw Thames Ditton- don't ever choose to have a tyre insurance with them. I do have one with them but they told me that I have to pay first my tyre so within ten days my insurance company would return my money. It's been two months already yet my insurance company nor Bmw Thames Ditton didn't give me back my money that I gave. I kept calling Bmw but the responsible person won't answer my calls. It's a FRAUD or RIP OFF !!!

For those who want service car in Berry Croydon just check prices first with different BMW garages as it looks like this one is most expensive one... I call them to get price for brake fluid service...Price £121 for my car...I also check different BMW garages where them price was £94...Told them about it and they reply that's because they are Berry....Just took my car to different dealer....
Year ago I did Oil service with them....similar story,been told £468 for Oil service, after I checked different BMW garages...I was in shock, different main dealer garages was charge for that same service £226...I call back BMW Berry in Croydon and asked for manager...I told him about price issue and finally they change price from £468 to £226...

Be aware...

Berry Cobham.
Looking for another car to replace the KIA, having had BMW's in the past decided time for a change.
Our salesman was Alex Clark, who was professional, charming and knowledgeable.
We saw the car immediately on arrival, and from that moment we felt relaxed and comfortable, no pressure.
Alex made us feel very welcome, as did Peter.
The attention shown to us was a rewarding and pleasant experience.
Thank you.

Problems and lenghtly email exchanges with customer service member who caused unnecessary problems and issued multiple unjustified requests like a request to "provide a separate invoice for service pack" on £75k BMW when in fact the BMW was bought with a service pack and they can see it in their system. Also the prices are unbelievably high.

Worst BMW franchise, this is the worst dealership they own too. Don’t even bother.

I took my Mini to West Drayton shop of Berry Heathrow group.

On the beginning they were so nice and attentive,but they were faking. PRETENDING TO HAVE A GOOD CUSTOMER SERVICE.

One day before I took my car to them Gurbakhsish Bhullar( Sales Manager) sent me an email which had the following content:

("I hope you're well. I have seen that you're bringing in your car tomorrow and wondered if it'll be okay to carry out a part exchange appraisal on your vehicle as we may be interested in buying it from you?

If this is something that you are interested in, just let me know or by letting a member of my sales team know when you drop your car off tomorrow.

If you were interested in part exchanging your car, we are currently offering additional loyalty contributions in these circumstances.

Let me know if you need any other info.

Thanks again,

Gush,")

I requeste them to do a MOT,change the antifreeze and a full service in my car.

I left my car with them on Monday morning . On Tuesday they called me saying that the car failed on the MOT. For pass the MOT I would have to change the tyres. £69 per tyre. I told them to change.

On Tuesday afternoon they called saying there were some problems with the car. They advised me a full diagnosis. I told them they could do a full diagnosis. I would pay for it.

Thursday I was at work and they call me. They said I would need to change the timing chain. They said that I would have to pay £5500. If I want to go ahead with the change of the timing chain , and the other services( full diagnosis,tyres,MOT,FULL service). I told them no way I paying £5500 and I wanted to take my car home.

When I went to pick up my car On Thursday evening,I had to pay £1350 for MOT,FULL SERVICE, change Tyres and full Diagnosis and change the antifreeze.
When they changed the tyres, they passed the car in the MOT.

On FRIDAY morning,I called them asking about the full diagnosis. The woman said that they didn't do any full diagnosis and they didn't know what WAS wrong with the car. She said it would be better if they could have a look in my car. She said that they would charge minimum £100 per hour.
( Bare in mind that I already paid for this service).

After this horrendous experience. I took my car to a GOOD BMW specialist. He said that wasn't necessary to change the timing chain. Also confirmed that the antifreeze liquid was not change, it was missing a protection on the box where is the timing chain also they managed to create a small oil leakage. ( I contacted Heathrow Berry. The manager was so rude and dismissed what happened to my car. He claimed that his technicians have a lot of experience with BMW and Mini). I doubt it.

Adding to all of this , in the taxes letter of the vehicle it was saying that the MOT certificate was not appropriate.

Well Done 👏 Berry Heathrow group for YOUR RIPP OFF scheme. I've done a complain to the BMW representative in UK .

Apparently, you have been ripping off other people. I came across with some of your ex clients who were ripped off. "Carry on with your good job".

If you ever use Berry Heathrow Group services. Make sure that there are no bolts missing in the car. When I took the car to the BMW specialist they found that 4 bolts were missing in the car. Before I took the car to the Berry I had the 4 bolts 🔩.

I've taken my BMW M135i (2019) model for standard services which they complete without hassle or complaint. However, I've taken the car to them 4 times for a nasty sound when I brake and reverse and on the last occasion (7th October 2021) I also had a video showing me reversing with the loud sound. I was previously told by one of the service desk people that the sound stemmed from brake calipers which they changed on her company issue car. Various BMW forums indicate the same.Berry however won't fix the car, which is on warranty, as the car doesn't make the sound when it it with them. The car is on warranty, I have it less than a year and its been in 4 times for the same thing. Quite frankly at this point I'm expecting them to take my word for it and the video clearly indicates whats happening. I've now been told when I hear it again I should bring it back and maybe leave it there for a week. The car is making the sound immediately after I fetched it from the workshop.

Bought used car from them.Dan Jas Chris Iqbal ..all good guys would do it again.

Please read this review as I am only trying to avoid expense YOU end up having to pay due to damage they cause and deny all knowledge.
I took my 7 series into BERRY Heathrow,Horton rd,had scheduled 2 door trims and 2 exhaust tips to be changed,upon picking the car up (Thursday)it all looked ok,I then washed my car that weekend (Saturday) as I did the previous weekend before dropping it to them,only to find really bad scuffing underneath both sides on the front bumper,so I called and was asked to return for them to view it.after they had seen it there was a typical answer from (the most experienced person from the workshop ) and also the (head of business) “ that’s old and has been done over time “….“couldn’t have been done by us “ !
The plastic was still hanging down in little threads as if it had been grated by a metal ramp or bed of a recovery vehicle so clearly it was freshly done,I actually thought taking the car in that they would hold they’re hands up admit that they had cocked up and repair the damage that THEY had caused to my car,it’s probably now going to cost me the best part of £500 if I have to get it resolved myself.
I’m actually disgusted with the fact that they took my car and we’re responsible for it while in their possession and it came back to me with more damage on it than it went in with and they TOTALLY fobbed me off and passed the buck just so they didn’t have to repair it.I WILL BE TAKING THIS FURTHER but for now I had to advise you of my BAD experience with them and really hope this deters many of you hard working people like myself from taking a loss because of them.I wouldn’t touch them with a 10 foot barge pole,I would DEFINATELY advise to go to a different dealer.

Collected my 6 series coupe from Mark Kevin on the 17th August,everything was professionally done and made simple by Mark who obviously enjoys his job with customer service second to none,nothing is too much trouble,greatly appreciated

I recently purchased an X1, and dealt with Caroline. She was excellent. She was efficient, pleasant and so reliable. She kept me informed all the way through and when I picked the car she dealt with the paperwork quickly and for me in a totally stress free manner. She ensured that I knew everything about the car before I drove off and was patient, throughout. I will always use this dealership going for my car purchases. Also the Manager approached me before I left to thank me for the business. I thought customer service like that was a thing of past!

Booked my car in for mot and 3 days on and nothing. When finally got through third time trying, was told it had failed but couldn’t explain how. They were supposed to contact me this afternoon but not heard and now they’re not answering again. This will be a week before I get my car back. Utterly useless!

Bought a nearly new 7 series from this outfit in June. Was the worst purchasing experience of my life.
After sales is none existent and many of the comments I have read on Trustpilot resonate with my own experience of Berry BMW Croydon. To list the issues I experienced:
- Not interested in returning my initial sales enquiry
- Bad attitude towards the sale, like I was doing them a favour purchasing the car, didn’t know details of offer advertised and argued with me to provide evidence which was publicly available
- Lack of reply to my complaint from person I wrote to
- Ended up giving me extras with the car, following numerous errors, in recompense for my trouble
- Called to collect car when notified and it wasn’t ready (wasted trip which took 2 hours each way)
These are just some of the issues I experienced.
I reported these to the dealer and was promised a call from the dealership post purchase/ collection, the call promised never came but thankfully my local BMW dealer at Leigh on Sea is much better than this outfit and this is where I will be taking the car for anything in the future.

My new M440i car was booked in at Berry Croydon to check the Satnav system as I was experiencing hiccups. I called to check if it was ready and spoke to a gentleman by the name of Pronab ( I hope I am spelling his name correctly if not I appologise) who informed me that there wasn’t a problem with it but that I could you Appleplay maps as an alternative which the car is equipped with. I was also told to ask for him when I picked the car up and that he would help me set it up.

On arrival I did as he asked expecting him to explain it to be ( bearing in mind I am not an avid technology buff) but he came outside instead and showed me how to do this physically. I have to be honest and say that this is far and beyond the service I expected to receive. It was the end of the day when most people cannot wait to go home so to be this helpful at this time was amazing. I was blown away by his patience, knowledge and kindness. I have NEVER received this kind of service at Croydon and the majority of the time it has been awful or mediocre at best. But this young man is a credit to your branch and I hope you not only pass this on to him but look after him because this is the type of advisors that you need to have in order to gain your customers trust because it has been years that I have not been happy with your service. This experience has given me hope that maybe things will be different in the future.