Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were served by Hasan who was very professional. He showed us the type of mattress we were looking for, but we subsequently decided that we would like to change our bed as well. He was very patient... Zobacz więcej
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Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... Zobacz więcej
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Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realis... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Waterlooville743
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Zjednoczone Królestwo
- 2392262746
4,7
Doskonała
389 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Waterlooville743
We appreciate your feedback! We're happy to know you received excellent service, delivery updates, and a great mattress.
Thank you for your recommendation,
Megan at Customer Care
The whole experience was excellent the…
The whole experience was excellent the sales staff left us to browse and didn’t push a sale even helped us when the mattress we want was on sale on the website and not showing in store
The delivery team where a credit to the company friendly and very helpful
6 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you had an excellent experience with our sales team and that they were helpful with the website sale. It's great to know our delivery team was friendly and helpful too. Thank you!
Exceptional service
Exceptional service, from choosing the bed in store to delivery and assembly, the staff were attentive and knowledgeable. Professional and friendly service
Highly recommend
2 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you received exceptional service, from choosing your bed to its delivery and assembly. We appreciate your recommendation and positive feedback regarding our team.
Mirror door broken on arrival 6 week to…
Mirror door broken on arrival 6 week to replace
26 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
Thank you for your patience. I’m very sorry that your mirror door arrived damaged — this isn’t the experience we want for you.
I can confirm that we’ve discussed this with you. We appreciate this is longer than expected, and we sincerely apologise for the inconvenience this delay may cause.
If anything changes in the meantime, or if you need any further support, please feel free to contact us back — We are here to help,
Megan at Customer Care
New mattress delivery.
Staff at store were helpful and knowledgable. Delivery was prompt and we were kept informed of progress. Delivery team were helpful and friendly.
19 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We appreciate your positive feedback! We're happy to hear that our staff were helpful and knowledgeable, and that the delivery was prompt. It's great to know our delivery team was helpful and friendly.
Great service from start to finish &…
Great service from start to finish & well worth the wait, 😴 🛌
22 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience and appreciate your patience. Thank you for sharing your positive feedback with us; it means a lot!
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you had such a positive experience. Thank you for recommending our service to others; we appreciate it!
Great teamwork
From start to finish. Staff helpful and approachable. Nice delivery team and on time . Kept informed through out .
23 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that our staff was helpful and approachable from beginning to end! We appreciate that you were kept informed and are glad about the delivery.
Excellent customer service in…
Excellent customer service in theshowroom. First class.
16 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're so glad our showroom service met your expectations!
Very easy process and Hannah made the…
Very easy process and Hannah made the whole experience informative and straightforward
5 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that the process was easy and informative. We appreciate you acknowledging the straightforward experience you had.
Had time to discuss options but not…
Had time to discuss options but not pushy at all
16 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you felt comfortable exploring options with us. Thank you for your positive feedback!
My husband accompanied me into the shop…
My husband accompanied me into the shop to have a look at the beds. My husband has limited walking and therefore it is always a very slow progress. The staff were very kind and understanding and in all it was a
very pleasant experience
19 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that our staff showed kindness and understanding during your visit. We appreciate your positive feedback and are glad you had a pleasant experience in our shop. Thank you!
The mattress and service was fine but...
The mattress and service was fine but the additional bits are annoying. Firstly, you have to pay for delivery, even if you dont want it. I live within sight of the store and was happy to collect, but that notion was deemed as laughable... so in fact I am paying for delivery from their warehouse to their store. The sales person and delivery drivers were all nice an courteous but the post sales questonaires, the need for another app to manage your payment etc... is a nuisance.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We appreciate your feedback and time. We regret the delivery policy and website created frustration. We'll review these points to improve our customer experience. We value your business.
Staff were very helpful and…
Staff were very helpful and knowledgeable about the products and gave useful advice. They were friendly and understood what we needed.
13 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
Thanks so much for your review Carolyn! 😊
We’re really glad to hear our team were helpful, knowledgeable, and able to give you the advice you needed. It’s great to know they understood what you were looking for and made the experience a positive one.
If you need anything else at all, we’re always here to help!
- Megan at Customer Care⭐
Great job helping us out.
Our experience was great the moment we walked into the shop they were there to give us advice and help with all our questions we had.
7 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We’re so glad you felt welcome and got all the advice you needed – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent Customer Service at Waterlooville Benson for Beds
We had the pleasure of an exceptional salesperson - Charles.
He combined deep product knowledge with genuine customer care, listened carefully, answered every question. At no point did he apply any pressure just customer service. Highly recommended and we purchased there and then ……. now looking forward a good nights sleep
10 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience with our team! We appreciate your highlighting the care and knowledge provided during your purchase. We are glad you're looking forward to a good night's sleep and thank you for your recommendation.
Great Customer Service
Recieved great customer service from the Waterlooville branch. Charles and the team are really friendly and helpful
4 stycznia 2026
Odpowiedź od Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience at the Waterlooville branch. We are so glad to hear that our team was friendly and helpful! Thank you for your positive review – Lauryn at Customer Care 💜
An excellent experience today buying a…
An excellent experience today buying a new bed, Hannah gave great customer service and really took time to understand what i was looking for. Well done Bensons, well done Hannah.
3 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
Hi Mr. Darking, we are so pleased you are happy with your product and the experience you have received. We do hope we can be of assistance in the future. Take care!
Kind Regards
Bensons for Beds Waterlooville
The delivery team did a great job came…
The delivery team did a great job came in cracked on and shared information on how to look after the mattress
18 grudnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We're so glad the delivery team provided a great service and helpful information about mattress care! Thank you for sharing your positive experience with us.
Keaton - Team Bensons
Rachel was so helpful when I came to…
Rachel was so helpful when I came to her looking to buy a divan and mattress - she’s so knowledgeable! I am delighted with my items. Thank you Rachel!
24 listopada 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Waterlooville743
We're happy to hear that you found our team member so helpful and knowledgeable during your divan and mattress purchase. We appreciate your positive feedback and are delighted you're happy with your new items!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.