Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... Zobacz więcej
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff... Zobacz więcej
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
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Informacje dotyczące firmy
O Bensons For Beds - Norwich148
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Zjednoczone Królestwo
- 1603419702
4,6
Doskonała
461 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Norwich148
Thank you for your kind words! Our team takes great pride in providing helpful and friendly service to all our customers. We're happy to hear that you had a positive experience with us. - Team Bensons 💜
Excellent service from the salesperson.
Excellent service from the salesperson.
Would recommend shop to others.
18 kwietnia 2025
Odpowiedź od Bensons For Beds - Norwich148
Thank you for your kind words! Our team strives to provide excellent service to all of our customers. We are delighted to hear that your experience with our salesperson was exceptional. Thank you for recommending our shop to others! - Team Bensons 💜
Great customer service
Great customer service. The lovely lady at the Mousehold Heath Norwich branch helped me pick the right bed and mattress and i'm looking forward to sleeping in it next week!
6 kwietnia 2025
Odpowiedź od Bensons For Beds - Norwich148
Thank you for your feedback! We are thrilled to hear that our team at the Mousehold Heath Norwich branch provided exceptional customer service and helped you find the perfect bed and mattress. We can't wait for you to enjoy a great night's sleep next week!
Odpowiedź od Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our advice and service met your expectations. Your satisfaction is our top priority and we look forward to continuing to provide excellent assistance to you in the future.
Very obliging and knowledgeable service.
12 kwietnia 2025
Odpowiedź od Bensons For Beds - Norwich148
Thank you for taking the time to share your experience with us! We always strive to provide knowledgeable and obliging service to our valued customers. It means a lot to us to know that we met your expectations. We can't wait to see you again soon!
Odpowiedź od Bensons For Beds - Norwich148
Thank you for the glowing review! Our team at Bensons is dedicated to providing top-notch service to our customers. We are thrilled to hear that you had a positive experience and we appreciate your recommendation. Thank you for choosing Bensons.
Great Service
We went in to buy a bed as we got our last one there, , they were very helpful, especially Judy, she was friendly, helpful and very professional , she helped us choose the right sort of mattress. Delivery times were quick and you are kept informed at all times. Would definitely go there again
2 kwietnia 2025
Odpowiedź od Bensons For Beds - Norwich148
Thank you for your positive review! We are happy to have provided you with excellent service and a hassle-free buying experience. We appreciate your loyalty and look forward to seeing you again soon.
Friendly
Very friendly service. Provided all the information I needed at a good pace, no pressure and availability to cancel my order.
29 marca 2025
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you sharing your experience! We're happy to hear our service was friendly, informative, and stress-free. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service by Judy at…
Excellent customer service by Judy at the Norwich branch . She was very informative without being pushy ! We purchased a bed and then had to return to change the size of the mattress as we realised it would not fit up the stairs ( thanks to Judy for reminding us to measure ) on return the process to change the size was easy and again great customer care
1 kwietnia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're glad you enjoyed your experience at the Norwich branch. It's great to hear that our team member was helpful and informative during your purchase and return. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer Care
Odpowiedź od Bensons For Beds - Norwich148
We are so happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback, Megan at Customer care
First class service
First class service from Judy very knowledgeable and helpful great prices for 2 beds and accessories
1 marca 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy you received first-class service and found great prices on beds and accessories! Our team aims to be knowledgeable and helpful. Thanks for your review, Megan at Customer Care
Very professional experience
Sales lady was very helpful and explained all the different bases and mattresses to us and the cost.
Not pushy at all and listened to our requirements.
20 lutego 2025
Odpowiedź od Bensons For Beds - Norwich148
We're so glad to hear that our sales lady was helpful and informative, and that she listened to your needs without being pushy. Thank you for your positive feedback, Megan at Customer Care
Odpowiedź od Bensons For Beds - Norwich148
We appreciate your positive feedback! We are happy our staff was professional and efficient. Thank you for choosing our services, Megan at Customer Care
Store staff are great. Head office customer service is awful!
The staff at Bensons Norwich are knowledgeable, helpful and professional.
Unfortunately, things went wrong on delivery. The date was booked, I had the text to track the delivery and I could see the van was 5 minutes away. However, it turned around and I got a call around 20 minutes later to say that our mattress was not onto the van.
I had to booked a second day off work to take delivery a week later.
Although my delivery charge was refunded, Bensons have concern at all re the fact I had to take a second day off. The after sales customer service and communication is appalling and it really has just been hard work.
Such a shame when the store staff work so hard to give a good service.
31 stycznia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you bringing this to our attention. We're sorry your delivery was not completed as scheduled, and for the inconvenience of rescheduling. We'll review what happened with your delivery to prevent similar issues. We value your feedback, Megan at Customer Care
Very helpful lady
Very helpful lady, Tina, especially when I needed to change the order. Good, comfortable bed at a fair price. I could have had the bed within 2 weeks but chose a later date to fit in with other commitments. Have used this company before and would do so in the future, should the need arise.
11 lutego 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that you found our team member helpful when changing your order. We're also glad you found a comfortable bed at a fair price and appreciate your continued trust in our company. Thank you for your positive feedback, Megan at Customer Care
Employee that approached us was very…
Employee that approached us was very helpful and through which helped us make the right decisions in choosing our bed
4 lutego 2025
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you taking the time to share your experience. We're glad to hear that our employee was helpful and thorough in assisting you with your bed selection.
Take care, Megan at Customer Care
Sales person very helpful
5 lutego 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that our salesperson was helpful. Thank you for your positive feedback, Megan at Customer Care
We were greeted upon arrival
We were greeted upon arrival. The Lady helped us in finding a mattress, to meet our needs. The Lady was great from start to finish.
27 stycznia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that you were greeted well and that our team member helped you find the perfect mattress. We appreciate your positive feedback, Megan at Customer Care
The lady who dealt with us was very…
The lady who dealt with us was very helpful and polite.
29 stycznia 2025
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful and polite!
Take care,
Megan at Customer Care
The sales lady
The sales lady was very thorough, very pleasant, not at all pushy and very good at her job.
30 stycznia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that the sales experience was so positive! We appreciate you taking the time to share your feedback regarding our team member.
Take care,
Megan at Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.