As with my previous purchase in August, I was not pressurized into any purchase. The choice of products is very good and the same member of staff (Tina) helped as previously. Once again a good experie... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very friendly, polite and courteous member of staff. I'm not sure I can mention name but it began with S Took a lot of time to ensure I had correct pillow to start, then undertook the programme for... Zobacz więcej
Reakcja na opinię
The team were very polite and professional, from the moment I visited the shop to the delivery of my mattress. The sleep expert, Sinead, who assisted me was patient, attentive and very helpful.... Zobacz więcej
Reakcja na opinię
Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z meblami do sypialni
- również w kategorii:
- Sklep z łóżkami
- Sklep z materacami
- Sklep z pościelami
O Bensons For Beds - Norwich148
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Zjednoczone Królestwo
- 1603419702
4,6
Doskonała
490 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you mentioning our great service and friendly, helpful staff. We are so glad you had a positive experience with our team!
Looking forward to seeing you again!
Megan at Customer Care
very helpful and pleasant staff
10 października 2025
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you letting us know that our staff was helpful and pleasant! We are so happy you had a positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Great service.
Very friendly and helpful and all questions answered with the details explained clearly.
9 października 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that our team was helpful and clearly answered all of your questions. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Sinaed was awesome!
Our sales rep, Sinead, was super knowledgeable and incredibly helpful in finding us the perfect bed! We visited in store to browse the collection where Sinead answered all of our questions and took us through the collections, before we placed the order over the phone - the process couldn’t have been easier!
30 września 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that you had such a positive experience finding your perfect bed! It's great to know that our sales team was helpful and knowledgeable. Thank you for your feedback!
Thank you,
Lauryn at Customer Care
Odpowiedź od Bensons For Beds - Norwich148
We're glad you found our advice helpful. Thank you for your feedback; we appreciate it greatly.
Thank you,
Lauryn at Customer Care
QUEST FOR COMFORT
Me and my wife were looking for advice and information on a new mattress as we hadn’t had one for a number of years. Judy approached us and in a professional and friendly manner offered to guide us on our quest for comfort! She explained a few of the different types and got us on the machine to assess our sleeping positioning. We then tried a number of different mattresses around the well presented showroom floor and found the one for us. Working out our needs without pushy sales pitches Judy talked me through all the delivery, extended protection and warranty details and we left fully satisfied with our purchase, not needing to even glance in another shop window.
We can’t wait for peaceful, comfortable sleepy nights all thanks to Judy the comfort queen.
24 września 2025
Odpowiedź od Bensons For Beds - Norwich148
What a lovely review—thank you! Judy will be absolutely delighted to hear she’s now officially crowned the Comfort Queen! 👑 We're so pleased she could guide you both with care, knowledge, and just the right touch of fun.
Here’s to endless peaceful nights and the kind of sleep that makes you wonder why you didn’t do this sooner!
Take care,
Megan at Customer Care✨
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you sharing! We are so glad you found our staff efficient, polite, and well-informed during your visit with us.
Thank you,
Lauryn at Customer Care
I like our wardrobe
I like our wardrobe, it was delivered earlier than the estimated date which was good. The assembling team were a bit haphazard with their timing. A date was given but I had to wait on the day of the delivery to know the exact time they would be arriving. Our wardrobe doors don’t close fully, a bit annoying but I let it slide.
24 lipca 2025
Odpowiedź od Bensons For Beds - Norwich148
We're glad you like the wardrobe and it arrived early. We're sorry the assembly timing was inconvenient and that the doors don't fully close. If you wish to discuss this further, please contact us on the following link - https://www.bensonsforbeds.co.uk/contact-us/. We appreciate your feedback and will use it to improve our service.
Thank you,
Lauryn at Customer Care
Product seems ok but delivery team miserable
The delivery team let down the whole experience. Very disengaging with no customer facing skills. Hardly cracked a smile let alone a conversation. Just seemed totally miserable which is a real shame.
23 września 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Norwich148
We appreciate your feedback and are sorry to hear that the delivery impacted your experience. We'll address this with our team to improve customer interactions for the future.
Thank you,
Lauryn at Customer Care
Fantastic communication.
Fantastic communication.
We were kept informed from when we purchased the mattress.
Frequent emails followed informing us when are purchased would be delivered. Giving us a 2 hour tie slot. I received a phone call 1 hour before the mattress would be delivered. I arrived on time. With friendly delivery men. After that we had a great nights sleep.
Thaks Benson
3 września 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that you had a positive experience with our communication and delivery service. It's great to know that you were well-informed about your mattress purchase and enjoyed a good night's sleep.
Thank you,
Lauryn at Customer Care.
Relaxed and friendly approach from your…
Relaxed and friendly approach from your saleslady Debbie.
9 września 2025
Odpowiedź od Bensons For Beds - Norwich148
We're glad you found our sales approach relaxed and friendly. We appreciate your positive feedback and thank you for sharing.
Take care,
Megan at Customer Care
Good quality
second time we have purchased with Bensons.
Good quality mattresses.
Staff polite and knowledgeable
6 września 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy that you've purchased with us again and found our mattresses to be of good quality. We appreciate your kind words about our staff, Megan at Customer Care
Really happy with the experience
Really happy with the experience, our sales advisor was so helpful, she made sure we were completely happy with our choice before we committed to buying.
19 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy you had a great experience! It's wonderful to hear that our sales advisor was so helpful and ensured your satisfaction with your purchase. Thanks for your feedback, Megan at Customer Care
Tina was very helpfull
2 września 2025
Odpowiedź od Bensons For Beds - Norwich148
We are happy to hear that you found our team member helpful. We appreciate your positive feedback and your time.
Take care Mark,
Megan at Customer Care
Very helpful and polite
Very helpful and polite. Very knowledgeable about what my needs were
28 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that our team was able to assist you effectively and meet your needs with their expertise. Thank you for your feedback, Megan at Customer Care
Bulgarian sales lady at Norwich branch…
Bulgarian sales lady at Norwich branch was very knowledgeable about her products and most helpful.
21 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear that our sales team at Norwich was helpful and knowledgeable. We appreciate your positive feedback and look forward to your next visit.
Take care, Megan at Customer Care
Staff were very helpful and made our…
Staff were very helpful and made our purchase very easy and enjoyable.
23 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
"Thank you so much for your kind words! Our team takes great pride in providing exceptional service and we're thrilled to hear you had such a fantastic experience with us. We can't wait to assist you again in the future!" #customerlove #easypeasy
Superb service from Sinead at your…
Superb service from Sinead at your Sprowston Retail Park branch.
She listened, offered brilliant advice and helped us choose what we wanted, not what she thought we wanted.
19 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
We're happy to hear about the superb service you received at our Sprowston Retail Park branch. It's great that our advice helped you choose exactly what you wanted. Thanks, Megan at Customer care
Friendly Great Service
Friendly , helpful . Not pushy . All the staff we met from Showroom to delivery . Lots of information regarding looking after my mattress and updates on delivery . Very happy .
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Norwich148
We appreciate you taking the time to share your positive experience! We're happy to hear that our team was helpful and provided you with a smooth experience from start to finish.
Take care, Megan at Customer Care
Very good experience.We were served by…
Very good experience.We were served by Debbie and she explained everything.Very helpful
8 sierpnia 2025
Odpowiedź od Bensons For Beds - Norwich148
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Debbie. Our team strives to provide knowledgeable and helpful service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.