Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his sugg... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Zobacz więcej
Reakcja na opinię
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
Reakcja na opinię
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Bensons For Beds - Farnborough648
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Zjednoczone Królestwo
- 1252549783
4,8
Doskonała
571 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service in store and…
Excellent customer service in store and Excellent service with the delivery
13 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're delighted to hear you experienced excellent customer service in our store and with the delivery.
The shop staff were amazing
The shop staff were amazing, knowledge and extremely helpful with no pressure to buy.. the delivery driver did not call 30 mins before arriving at my address, and they were extremely offended as I asked them to lift my old mattress off and move it 3 paces away to lean on the wall. I love alone so couldn't lift it. They were in a rush, not, helpful or friendly, and barged through my home with a heavy mattress as quickly as they could. In fact the exact opposite to the shop staff.. not a pleasure to deal with
13 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your feedback and are glad the shop staff were helpful. We're sorry the delivery experience did not meet expectations, especially regarding communication and assistance with the old mattress. We'll address this to improve our delivery service.
Our mattress arrived on the date …
Our mattress arrived on the date given, kept us updated on delivery time
10 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our delivery service met your expectations by keeping you informed about your mattress arrival. Thanks for your feedback!
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our delivery team provided punctual service that met your expectations. We appreciate your positive feedback!
Great service in the shop
Great service in the shop. Great knowledge and not pushy. Delivery guys were also great. Polite and friendly.
Great communication throughout. Really impressed- thank you.
5 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your feedback! We're happy to hear that you received great service and knowledge in the shop and that our delivery team was polite and friendly. Thank you!
i knew what i wanted when i entered the…
i knew what i wanted when i entered the shop so it was really helpful they remembered me from the last sale. Great communication. the only thing i wasnt made aware of is the money off OR a cleaning kit so i have now got two cleaning kits where as id rather of had the money off but wasnt given the option and after explaining my situation i thought i would have been.
Luke and paul on delivery were amazing so friendly, tidy and patient with the children and their many of questions!
7 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're glad you enjoyed your experience and that our team was helpful. We appreciate your feedback regarding the cleaning kit and the missed opportunity for a discount. We'll review this to improve our communication. We're happy to hear that the delivery team was amazing!
All staff in the shop and on delivery…
All staff in the shop and on delivery were very pleasant and helpful.
7 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're so happy to hear that all our staff were pleasant and helpful in the shop and on delivery! We appreciate your positive feedback.
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable and not pushy to get a sale
7 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're so happy our staff was helpful, knowledgeable, and not pushy. We appreciate you sharing your positive experience with us!
Helpful shop sales and excellent…
Helpful shop sales and excellent delivery.
4 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your positive feedback regarding our helpful sales and excellent delivery; we are so glad you were happy!
Tina excellent customer service
Tina the sales representative was excellent and very accommodating with our requests . Advised us of the availability and payment methods as well as aftercare details.
Demonstrated adjustable bed and benefits exceptional customer services skills a credit to the Farnborough store. Thank you
2 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're so happy to hear that our sales representative was excellent and accommodating, advising you on availability, payment, and aftercare. It's great to know the demonstration and service were exceptional.
Customer Servixe
Service provided by Naveed was professional, effecient and met expectations in all areas.
Brilliant customer service, thank you Naveed.
2 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you taking the time to share your feedback! We're happy to hear that the service was professional, efficient, and met your expectations. Thank you!
The staff were very helpful and not at…
The staff were very helpful and not at at all pushy .
3 lutego 2026
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate that you found our staff helpful and not pushy at all. Thank you for sharing your positive experience with us!
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your review Christina! We’re delighted to hear our staff were both friendly and knowledgeable. We really appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
Great bed and service
My login is Unhappy of Frimley, but in this case I am Happy of Frimley!Bed great, service taking old bed out, setting up new bed all very good. Advice good, friendly helpful delivery guys. Arrived on time.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you had a positive experience! It's great to know that you found our service and delivery helpful and efficient. Thank you for your feedback.
Bensons have been brilliant through…
Bensons have been brilliant through ought the whole process. The per-sales was brilliant no hard sales, good old fashioned sales a laugh and a joke but with all the information, to make an informed decision.
we were kept updated through ought.
Delivery was brilliant we were kept updated, The delivery guys were spot on,
I cant say there was anything they could do to get it better, other than make them for free
26 stycznia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you had such a positive experience! It's great to know the sales and delivery teams provided excellent service and kept you informed. We appreciate your feedback!
All round first class operation
The service and products were first class and so good we wrote to the company directly to advise them how impressed we were.
26 stycznia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear you were impressed with our first-class service and products. Thank you for taking the time to share your positive experience with us!
Excellent throughout
Excellent throughout. Very helpful store staff who took time to show us the different types of bed and mattress suitable for our needs. Very clear communication. Delivery was as expected and on time.
22 stycznia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're delighted to hear that our store staff were helpful in guiding you to the perfect bed and mattress! It's great to know the delivery met your expectations. Thank you!
No option to give no stars or would…
No option to give no stars or would have done . Gave wrong information in store and sold something that was supposed to be part assembly but turned out to be full assembly and now will not refund as they say we ordered the item they did not care that there sales person told the wrong info . Now have had to go through the bank to dispute
23 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
I’m really sorry to hear about your experience and the incorrect information you were given in store Mrs Kinch— that’s not the level of service we want for our customers. So we can look into this properly and understand what’s happened, we’ve requested your order details. Once we have these, we’ll investigate and do everything we can to help bring this to a resolution,
Megan at Customer Care
From when I went into the shop to…
From when I went into the shop to choose a mattress to delivery all the staff were patient and helpful in answering my questions. The delivery came within the allocated time slot and I had a phone call about 20mins before they arrived.
22 stycznia 2026
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that our team was patient and helpful while you chose your mattress. It's great to know the delivery came within the expected time. Thank you for your positive feedback!
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your kind words! It is great to know our staff was helpful to you and that we provided great service.
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