Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Zobacz więcej
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Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Zobacz więcej
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The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Zobacz więcej
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Informacje dotyczące firmy
O Bella Bathrooms
Napisane przez firmę
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Napisane przez firmę
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Dane kontaktowe
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Zjednoczone Królestwo
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bella Bathrooms
Hi
Thanks for the 5 star review, we're glad to see you are happy with the delivery timescale for your order.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Stacey
Thanks for the 5 stars and for sharing your experience, it means a lot.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Janet
Thanks for taking the time to leave us a 5-star review. We're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Great service👍
16 marca 2026
Odpowiedź od Bella Bathrooms
Hi Ricky
Thank you for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very happy with the service I received…
Very happy with the service I received from this company, customer support team is amazing . They are friendly and keen to help , I asked for Delivery pushed , as I needed to install this disabled set as quick as possible , thank you
10 marca 2026
Odpowiedź od Bella Bathrooms
Hi Ismail
Thanks for taking the time to leave us such a positive review. The customer service team will be thrilled with the praise, thank you.
Kind regards
Bella Bathrooms
Excellent quick service with a good…
Excellent quick service with a good quality product
10 marca 2026
Odpowiedź od Bella Bathrooms
Hi Ian
Thanks for the 5 stars. We really appreciate your excellent feedback.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Dennis
Thanks for the 5 star review, we're really grateful
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Elizabeth
Thanks for the 5 stars and feedback, we'd be glad you are happy with the service received. Thanks again
Kind regards
Bella Bathrooms
Great product range and fabulous…
Great product range and fabulous customer service. Very easy knowledgeable people to deal with. This is now our go to place for plumbing items for our house.
9 marca 2026
Odpowiedź od Bella Bathrooms
Hi Jayne
Thank you so much for taking the time to leave us such a great review (and thanks for the biscuits). We really appreciate your custom.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Edward
Thank you so much for the 5 stars, we're glad to see you are happy with the service received during your collection.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Angela
Thanks for the 5-star review and feedback, they are very much appreciated.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi
Thanks for the 5 stars, we really appreciate your feedback.
Kind regards
Bella Bathrooms
Ordered a shower tray from Bella…
Ordered a shower tray from Bella Bathrooms which arrived damaged.
The company did send a replacement, which I appreciate, but they have refused to arrange collection of the broken tray. This has left me with a large, heavy concrete tray blocking my hallway.
Under the Consumer Rights Act 2015 retailers are responsible for the return or collection of faulty goods, so I am hoping the company will review this situation and arrange collection before I have to escalate.
***Edit to post reply from Bella Bathrooms below.***
Your reply is factually incorrect and is why we deemed it necessary to escalate the complaint and also email multiple times without receiving any positive response until nearly 2 weeks had elapsed.
Please see exact wording as received from your colleague on March 11th at 2.57pm:
Hi Matthew
Thanks for your email. Sorry for the delay in getting back to you, I have been waiting for a response regarding the collection.
I'm sorry, but I am unable to get the tray collected from you. I have tried all the options available to me, but to no avail.
I sincerely apologise for any inconvenience this has caused you.
Kind regards
Joanne
Bella Bathrooms
Thanks,
Joanne R
Customer Services, Bella Bathrooms
Tel: 0191 303 7771
27 lutego 2026
Opinia niezależna
Odpowiedź od Bella Bathrooms
Hi
I've investigated this and can see that Joanne had been trying to find a courier to collect the tray, but not where she refused to collect it. This should have been collected from you yesterday.
Kind regards
Bella Bathrooms
Absolutely amazing quality for the…
Absolutely amazing quality for the money and second to none service from bella bathrooms
10 marca 2026
Opinia niezależna
Odpowiedź od Bella Bathrooms
Hi Lee
Many thanks for the 5 stars, we're glad you're happy with your items. I'll pass on your praise to the team. Thanks again
Kind regards
Bella Bathrooms
Found everything in one place
Found everything in one place. Good price, fast delivery. The only one issue was the delivery. We didnt have a time slot at all, just a day, which is complicated when you are working.
2 marca 2026
Odpowiedź od Bella Bathrooms
Hi Diana
Thanks for the 5 stars, we're glad you're happy with your purchases and the price. We use third-party couriers, so although we can advise of the delivery day, we don't find out a time until they plan the driver's route. I'm sorry for any inconvenience this caused you, we do ask that they text you a timeslot.
Kind regards
Bella Bathrooms
Excellent service
Excellent service, delivered quickly and I’m very pleased with the quality of the product!
27 lutego 2026
Odpowiedź od Bella Bathrooms
Hi Emma
Thanks for the 5 star review. We're so glad to see you're happy with your purchase.
Kind regards
Bella Bathrooms
Excellent service
Couldn’t fault the service from Bella bathrooms
Spoke to the sales staff then went on to purchase the item , delivered within 3 days & came as ordered
Very pleased & would recommend this company.
3 marca 2026
Odpowiedź od Bella Bathrooms
Hi John
Thanks for the 5 stars and great feedback, they are hugely appreciated. We're thrilled that you would recommend Bella Bathrooms.
Kind regards
Bella Bathrooms
Superb service as always
3 marca 2026
Odpowiedź od Bella Bathrooms
Hi David
Thanks for the 5 star review and your repeat custom, it's truly appreciated.
Kind regards
Bella Bathrooms
Excellent value and even better service
I recently ordered a lot of items from Bella Bathrooms for a renovation. I spent a long time searching the market specifically for Scudo fixtures, and Bella was comfortably the most competitive on price.
What really stood out, though, was the support. Ordering a large volume can be stressful, but the customer service team was brilliant and always available by phone or email to answer my questions. Everything I received is of great quality and exactly as described. I’ll definitely be a returning customer!
Currently if you order over £1,000 of products you receive free delivery which was a nice added bonus.
26 lutego 2026
Odpowiedź od Bella Bathrooms
Hi Samantha
Thank you so much for taking the time to write us such a great review, We pride ourselves on providing good customer service and it's so lovely when it's recognised. Thanks again
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Giles
Thanks for the 5 stars and feedback, we're thrilled you're happy with the service received. It means a lot.
Kind regards
Bella Bathrooms
Doświadczenie Trustpilot
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