Very pleased with new bed from Bed Factory Direct. Excellent product. Though we did have a few problems these were quickly resolved by BFD’s very efficient customer service department (thank you Shi... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Absolutely over the moon with my furniture, it looks stunning . Had to wait a few weeks for part to come into stock ,but it was well worth the wait delivery men were very kind and carried into my loun... Zobacz więcej
Reakcja na opinię
Gary and Alex delivered our 2 new beds this morning and they were fantastic. They even went through how to dismantle should we need to. Friendly and personable . Thankyou. Or experience from the showr... Zobacz więcej
Reakcja na opinię
Absolutely appalling - bed broke BEFORE 6 months and they tried to fob me off with "it's the manufacturers problem" because they allege that I've been sleeping on it on a hardwood floor (which I haven... Zobacz więcej
Informacje dotyczące firmy
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Napisane przez firmę
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Dane kontaktowe
Marl Road, L33 7UH, Liverpool, Zjednoczone Królestwo
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Satisfied customer
Bed looks great. My daughter loves it. Plenty of space in the ottoman.
Tricky to put together.. the female screw threads on the headboard are of questionable quality but we powered through and it all came together. I suspect it will not come apart well if we need to dismantle it in the future.
I stumbled with my left and rights for the lifting mechanism.. it is from the perspective of lying on the bed. The arrow sticker should point towards the side of opening.
Very helpful customer services when I thought there was an issue (before I worked out my left and rights!).
19 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you for your 4-star review, Kim!
We’re delighted to hear that the bed looks great, your daughter loves it, and you’re pleased with the generous ottoman storage space.
We appreciate your feedback regarding the assembly, screw threads and lifting mechanism instructions. We understand how clearer guidance could make the assembly process easier, and we’ll make sure your comments are passed on to the relevant team.
It’s also great to hear that our customer service team were helpful when you contacted us.
Thank you for choosing us and for sharing such detailed feedback. We hope your daughter enjoys her new bed for many years to come!
The item was fine no problems
The item was fine no problems.
The delivery day was choosen by me but it was changed as a issue with the item going from one depot to another, I was not informed of this change until I keep on calling the company.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you for taking the time to leave your review, Jane.
We’re pleased to hear that you’re happy with your item and that there were no problems with the product itself.
We’re sorry, however, that your chosen delivery date was changed and that you weren’t kept informed. We completely understand how frustrating it must have been to have to contact us several times for an update. Your feedback regarding communication will be passed on to the relevant team so we can work to improve this.
Thank you for your patience and understanding, and we hope you enjoy your purchase.
Gary and Alex on time
Gary and Alex on time - notification before arrived, courteous, polite and professional - thanks both appreciated
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
hank you so much for your 5-star review, Sara!
We’re delighted to hear that Gary and Alex provided such a professional and friendly delivery service. It’s great to know they arrived on time, kept you updated and made the whole experience a positive one.
We’ll be sure to pass your kind comments on to them both – they’ll really appreciate it!
Thank you for choosing us.
Brilliant delivery service iexcellent…
Brilliant delivery service excellent delivery drivers Gary and Alex so helpful cheerful and went the extra mile thank you
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received such a brilliant delivery service from Gary and Alex. It’s wonderful to know they were helpful, cheerful and went the extra mile to make your delivery experience a great one.
We’ll be sure to pass your lovely comments on to them both!
Thank you for choosing us, and we really appreciate your kind feedback.
Gary and Alex were both so kind and…
Gary and Alex were both so kind and helpful on the delivery of my new mattress today! All the packaging was taken away and no mess left behind. Excellent service well done lads 👍
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Gary and Alex were kind, helpful and provided such excellent service when delivering your new mattress. It’s great to know they took care of all the packaging and left everything clean and tidy.
We’ll be sure to pass your lovely comments on to them both – they’ll really appreciate it!
We hope you enjoy your new mattress and have many comfortable nights ahead!
Quality product.
Great communication. Kept up to date with every step from placing order through to delivery.
Excellent quality product. Made such a difference in comfort compared to our old bed frame.
Delivery very good to a room of our choice.
20 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Brian!
We’re delighted to hear that you were kept well informed throughout the whole process, from placing your order right through to delivery.
It’s wonderful to know that you’re pleased with the quality of your new bed frame and, most importantly, that it has made such a difference to your comfort. We’re also glad the delivery to your room of choice went smoothly.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights in your new bed!
This company is the best my wife and i…
This company is the best my wife and i have used from help in ordering to delivery was 5star.goods are first class delivery and removal of old bed as was promised do not be concerned about buying from them.once again no complaints at all .keith
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Keith! We’re delighted to hear that you and your wife were happy with everything from ordering through to delivery and the removal of your old bed. It’s wonderful to know the service lived up to your expectations and that you’re pleased with the quality of your new bed.
Thank you again for your kind words and recommendation. We really appreciate your custom and hope you both enjoy your new bed for many years to come!
Odpowiedź od Bed Factory Direct
Thank you for your fantastic 5-star review, Mr Hunt! We’re delighted to hear that you found the ordering process easy and the delivery quick. It’s also great to know you’re pleased with the look of your new bed and headboard.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Excellent service very polite and…
Excellent service very polite and experienced delivery men the bed is excellent the head board is lovely very good value for money however if I were to order another bed which I might do in the next few months I would upgrade the mattress only because I'm not used to a spring mattresses and prefer memory foam.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you for your lovely 4-star review, Mr Brooke! ⭐⭐⭐⭐
We’re really pleased to hear you were happy with our delivery team, your new bed and headboard, and the overall value for money.
We also appreciate your feedback regarding the mattress. Comfort is very personal, and if you decide to order another bed in the coming months, our team would be more than happy to help you choose a mattress that better suits your preference for memory foam.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new bed! 😊
The Bed Factory Direct Team
Just had my bed delivered from Bed…
Just had my bed delivered from Bed Factory Direct two lovely guys Gary and Alex they put the bed together and took all the packaging and old bed away would definitely recommend this company 10 / 10.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Denise! ⭐⭐⭐⭐⭐
We’re delighted to hear you had such a great experience with Bed Factory Direct. We’ll be sure to pass your lovely comments on to Gary and Alex — they’ll be really pleased to hear them!
Thank you for your recommendation and for choosing us. We hope you enjoy your new bed!
Divan bed base
Lovely bed base, super quality and price, quick delivery and great delivery service. Highly recommend
5 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you for the fantastic 5-star review, Danny! ⭐⭐⭐⭐⭐
We’re delighted to hear you’re pleased with the quality and value of your new divan bed base, as well as our quick delivery service.
Thank you for choosing Bed Factory Direct and for recommending us. We really appreciate your support and hope you enjoy your new bed! 😊
The Bed Factory Direct Team
Odpowiedź od Bed Factory Direct
Thank you for your lovely 5-star review, Sheena! ⭐⭐⭐⭐⭐
We’re so pleased to hear you were happy with the service you received. Thank you for choosing Bed Factory Direct — we really appreciate your support and hope to welcome you back again in the future!
Got the product I needed at a…
Got the product I needed at a competitive price with free delivery and no minimum order spend so overall I am happy to recommend bed factory direct.
4 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you for your great 4-star review, Paul! ⭐⭐⭐⭐
We’re pleased to hear you found exactly what you needed at a competitive price and that our free delivery service added to your experience.
Thank you for choosing Bed Factory Direct and for recommending us — we really appreciate your support and hope to welcome you back again in the future! 😊
The Bed Factory Direct Team
LLbk
I ordered a bed but unfortunately it had been discontinued.
Company informed me straight away and processed refund straight away.
They did offer me a different bed but because id got a certain theme i turned the offer down.
I would definately order in the future from here as they do have a lovely selection of furniture.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your kind 5-star review! ⭐⭐⭐⭐⭐
We’re sorry that the bed you originally chose had been discontinued, but we’re pleased our team was able to let you know quickly and process your refund promptly.
We really appreciate your understanding and your lovely comments about our furniture selection. We’d be delighted to welcome you back in the future and hopefully help you find the perfect piece for your home! 😊
The Bed Factory Direct Team
Excellent from start to finish
Easy to order.
Delivery was on time, well explained, on time, and taken to the bedroom. All on the hotest day of the year.
Easy to put together. Excellent quality. Love the height - princess bed!
I was worried being online it would be rubbish but i was very wrong to worry
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your wonderful 5-star review, Libby! ⭐⭐⭐⭐⭐
We’re delighted to hear everything went smoothly from ordering right through to delivery and assembly — especially on such a hot day! It’s fantastic to know you’re impressed with the quality and that your new “princess bed” is just what you hoped for. 👑😊
Thank you for putting your trust in Bed Factory Direct. We hope you enjoy your beautiful new bed for many years to come!
Odpowiedź od Bed Factory Direct
Thank you for the fantastic 5-star review, Charlotte! ⭐⭐⭐⭐⭐
We’re delighted to hear the bed is perfect and, most importantly, that your daughter loves it! 😊 It’s also great to know you had a smooth experience with both ordering and delivery.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope your daughter enjoys her new bed for many years to come!
The Bed Factory Direct Team
Went round a few bed shops to buy new…
Went round a few bed shops to buy new beds when I arrived at direct for beds Dylan looked after us made it very easy for us to make a decision. If anyone’s looking to buy a new bed I definitely would recommend coming here and ask for Dylan to help you
10/10 company 10/10 staff
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for the fantastic 5-star review, George! ⭐⭐⭐⭐⭐
We’re delighted to hear you had such a great experience with us and that Dylan made choosing your new beds easy and enjoyable. We’ll be sure to pass your brilliant feedback on to him — he’ll really appreciate it!
Thank you for the 10/10 and for recommending us to others. We truly appreciate your support and hope you enjoy your new beds! 😊
Exceptional service
Exceptional service, fast and effortless. Also the delivery guys who delivered to my elderly parents were absolutely amazing. Kind and all round great lads. Thank you 🙏
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you received exceptional service from start to finish. It’s especially lovely to know our delivery team took such great care when delivering to your parents — we’ll be sure to pass your kind words on to them.
Thank you for choosing Bed Factory Direct and for taking the time to share your experience. It really means a lot to our whole team! 😊🙏
Really great mattress at an excellent…
Really great mattress at an excellent price. Delivery was quick and easy and the mattress is super comfortable!
7 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Alice!
We’re delighted to hear that you’re happy with your new mattress and found it both comfortable and great value for money. It’s also wonderful to know that your delivery was quick and hassle-free.
Thank you for choosing us, and we hope you enjoy many comfortable nights on your new mattress!
Shocking service and a most stressful expedience I choose the bed factory direct as needed a…
I chose bed factory direct as needed a bed urgently and this company promised a 3 day delivery. The communication was shocking between buying the bed and trying to get answers re delivery dates. Communication between warehouse. Head office and delivery company and so I ended up paying more for a special delivery for weekend to Having to put guests up on airbed mattresses and give them part money back for in convenience of a bed short for their stay
Paid another £30 for sat delivery to their contracted delivery company. Order not put through so guests waited in all day Saturday for a delivery that never arrived. Bed factory customer service do not work over weekend. No tracking given. No one to ask no number to get in touch with anyone. There was no communication and no responsibility taken by either bed factory or courier service. Each blamed each other for the mix up. I was trying to call. Email who ever I could all weekend. Really stressful as guests involved so my business looked so bad and I was left with no alternative. Bed didn’t arrive on the Monday I got a message to say they could deliver it on Wednesday. A week after I had bought it. I was incredibly inconvenienced and came down with shingle following that week end due to high stress. Never received the promised call from the manager got refund for bed but not the extra cost for urgent delivery from the pay.lopay.com they insisted I pay on top of the bed for a delivery which never happened.
21 lipca 2026
Opinia niezależna
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