Very pleased with new bed from Bed Factory Direct. Excellent product. Though we did have a few problems these were quickly resolved by BFD’s very efficient customer service department (thank you Shi... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Absolutely over the moon with my furniture, it looks stunning . Had to wait a few weeks for part to come into stock ,but it was well worth the wait delivery men were very kind and carried into my loun... Zobacz więcej
Reakcja na opinię
Gary and Alex delivered our 2 new beds this morning and they were fantastic. They even went through how to dismantle should we need to. Friendly and personable . Thankyou. Or experience from the showr... Zobacz więcej
Reakcja na opinię
Absolutely appalling - bed broke BEFORE 6 months and they tried to fob me off with "it's the manufacturers problem" because they allege that I've been sleeping on it on a hardwood floor (which I haven... Zobacz więcej
Informacje dotyczące firmy
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Napisane przez firmę
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Dane kontaktowe
Marl Road, L33 7UH, Liverpool, Zjednoczone Królestwo
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was exactly what I was looking for
It was exactly what I was looking for. Sample was provided before purchasing.
27 sierpnia 2026
Odpowiedź od Bed Factory Direct
Hi Mr Ali,
Thank you so much for your lovely 4-star review! ⭐⭐⭐⭐
We’re delighted to hear that you found exactly what you were looking for and that the sample we provided helped you make your decision before purchasing.
We really appreciate you choosing Bed Factory Direct and taking the time to share your experience.
We hope to welcome you back again in the future!
My order was not delivered
My order was not delivered. The company delivery process is based solely on one courier company BJS Couriers who are obviously a two person team. The delivery was set up for the agreed date between the hours of 14:00 to 17:00. I phoned them to check the status at 16:30 and was informed that the delivery was running half hour late. Three hours later after both companies had shut for the day, I was notified by text that the delivery could not be made that day and they proposed a new delivery date for two days later. As this was inconvenient, I then cancelled the order.
7 września 2026
Opinia niezależna
The Bedhead was just what we wanted,the…
The Bedhead was just what we wanted,the order went through with out any problems and it arrived on time.
3 września 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Raymond!
We’re delighted to hear that your new bedhead was just what you wanted and that everything went smoothly from ordering through to delivery.
We really appreciate your feedback and hope you enjoy your new bedhead for many years to come
delivery serbice was great
delivery serbice was great, watched the tracking app and when it said i was next i waited at the door and he was there within minutes, to be honest i thought he would have taken longer. bed was exactly as discribed, was easily put together had a small issue with the hydrolics as was an ottomen bed but oncne sorted it works fine.
2 września 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Catherine!
We’re delighted to hear that you had a great delivery experience and found the tracking service helpful. It’s also wonderful to know that your new ottoman bed was exactly as described and easy to put together.
We’re glad you managed to get the small issue with the hydraulics sorted and that everything is now working as it should.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Very good solid bed.
Very good solid bed.
Fairly easy to assemble.
One hole was missing however. The company offered to replacevthe part.
2 września 2026
Odpowiedź od Bed Factory Direct
Thank you very much for your 5-star review, Henri!
We’re delighted to hear that you’re happy with the quality of your new bed and found it fairly easy to assemble.
We’re sorry about the missing hole on one of the parts, but we’re pleased our team was able to offer a replacement and help resolve this for you.
Thank you for your understanding and for choosing us. We hope you enjoy your new bed for many years to come!
Nice wardrobe, delivery company not so great
Wardrobe is actually a nice product
Took me about 4 hours to build on my own but I wasn’t hurrying
Instructions could be better as was quite difficult to see what ways some items needed to be especially when some edges are finished/unfinished.
Minor damage to one end panel but it doesn’t show when wardrobe completed and couldn’t be bothered to try and repack everything up again
Delivery company they used was useless, delivery instructions said they would deliver to room of choice but 2 delivery guys just left by front door and couldn’t get away quick enough leaving me to move upstairs 3 large and heavy boxes
26 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you very much for your 4-star review, David!
We’re pleased to hear that you’re happy with the wardrobe and the finished result.
We’re sorry to hear about the minor damage to the end panel and that the assembly instructions could have been clearer. We also apologise that the delivery service did not meet expectations, particularly as your order was not taken to the room of choice as advised. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team.
Thank you for your patience and understanding, and we really appreciate your positive feedback despite these issues. We hope you enjoy your new wardrobe for many years to come!
Good quality divan base
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requirement to have the old base dismantled for removal at a cost of £40, I thought was a bit of a cheek. The delivery team were very friendly and efficient.
7 września 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Julie!
We’re delighted to hear that you’re pleased with the quality and finish of your new divan base, and that you found our communication clear and helpful. It’s also lovely to hear that our delivery team were friendly and efficient.
We appreciate your comments regarding the unpacking and assembly of the base. Your feedback is valuable to us, and we’ll make sure this is passed on to the relevant team for consideration.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new divan base for many years to come!
It was made to size
It was made to size, which was perfect . Thank you so very much our daughter was very happy 😊
Mrs lynette Cresswell
2 września 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your lovely 5-star review, Lynette!
We’re delighted to hear that the made-to-size item was a perfect fit and, most importantly, that your daughter is very happy with it 😊
Thank you for choosing us and for taking the time to share your experience. We really appreciate your kind feedback!
Excellent bed and very efficient free…
Excellent bed and very efficient free delivery
2 września 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Rob!
We’re delighted to hear that you’re happy with your new bed and that you were pleased with our free delivery service.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new bed for many years to come!
I don't have any complaints about…
I don't have any complaints about anything as everything went really great.
26 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review!
We’re delighted to hear that everything went smoothly and that you had such a great experience with us from start to finish.
Thank you for choosing us and for taking the time to leave your feedback. We really appreciate it and hope to welcome you back again in the future!
I still have not received my order
2 września 2026
Odpowiedź od Bed Factory Direct
Good Morning Tamineh, I hope you are well
You asked us to rebook your delivery for 9th september which is tomorrow?
I hope this helps
I’m 100% happy from start to finish.
I’m 100% happy from start to finish.
I placed my order for single divan with mattress, headboard and side drawers. I was kept up to date with confirmations . I then booked in a date for delivery.Everything that was stated at that time was followed to the letter.
I had a phone call to say a time for delivery on the day I asked for & again to say they had arrived.
Very helpful and friendly .
I would recommend this company to all.
2 września 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Susan!
We’re delighted to hear that you were 100% happy with your experience from start to finish. It’s wonderful to know that you were kept well informed throughout the ordering and delivery process and that everything went exactly as expected.
We’re also pleased to hear that our delivery team were helpful and friendly. Your recommendation means a great deal to us!
Thank you for choosing us, and we hope you enjoy your new divan, mattress and headboard for many comfortable years to come.
The Bed Factory…delivery excellent !
Gary and Alex from The Bed Factory delivered our new mattress, we received an email the day before to advise a delivery slot of 2 hours and a notification just before the delivery to give a precise time. The delivery service they provided was excellent, the old mattress was slightly smaller and they took the time to measure the bed frame before removing the old mattress- they were friendly and did the job quickly respecting my home. We have used the company for a number of years, the quality of the products is excellent and we have never had any issues with the service- can highly recommend!
3 września 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your wonderful 5-star review, Vicky!
We’re delighted to hear that Gary and Alex provided such an excellent delivery experience. It’s great to know they took the extra time to check everything carefully, while being friendly, efficient and respectful of your home.
We’re especially grateful for your continued support over the years. Knowing that you’ve consistently been happy with both the quality of our products and the service we provide means a great deal to us.
Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future!
I am very happy with my purchase.
I am very happy with my purchase.
I wasn't in when they delivered but I was able to arrange to collect it easily.
27 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Zoe!
We’re delighted to hear that you’re very happy with your purchase and that arranging collection was quick and easy after you missed the delivery.
We really appreciate your feedback and hope you enjoy your purchase for many years to come!
Quick delivery and helpful staff
Quick delivery and helpful staff; good service all round.
17 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Jack!
We’re delighted to hear that you were happy with the quick delivery and found our team helpful. It’s great to know you received good service all round.
Thank you for choosing us, and we really appreciate your feedback!
Excellent buying experience
Excellent buying experience. Helpful, knowledgeable staff. Quick delivery. Great price! They even took our old bed away.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Bed Factory Direct
Thank you so much for your fantastic 5-star review, Sam!
We’re delighted to hear that you had an excellent buying experience and found our team helpful and knowledgeable. It’s also great to know you were pleased with the quick delivery, great price and our old bed removal service.
Thank you for choosing us and for taking the time to share your experience. We really appreciate your support and hope you enjoy your new bed!
Good mattress
Mattress is great. Delivery (by a 3rd party) was supposed to be on Tuesday but didn't show up until Wednesday - communication could have been better.
25 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you for your 4-star review, Claire!
We’re delighted to hear that you’re happy with your new mattress.
We’re sorry that the delivery did not arrive on the scheduled day and that the communication from the third-party courier could have been better. We understand how frustrating this can be and appreciate you bringing it to our attention.
Thank you for your patience and for choosing us. We hope you enjoy many comfortable nights on your new mattress!
Bed base was greyed and ripped and…
Bed base was greyed and ripped and mattress was dirty
Not a good experience
26 sierpnia 2026
Opinia niezależna
Lovely metal headboard looks amazing in…
Lovely metal headboard looks amazing in our bedroom. Good value for money and no problem with delivery
24 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your lovely 5-star review, Sheila!
We’re delighted to hear that your new metal headboard looks amazing in your bedroom and that you’re happy with the quality and value for money.
It’s also great to know that everything went smoothly with the delivery.
Thank you for choosing us, and we hope you enjoy your new headboard for many years to come!
Great mattresses....so comfortable
Great mattresses....so comfortable. Speedy delivery.
24 sierpnia 2026
Odpowiedź od Bed Factory Direct
Thank you so much for your 5-star review, Lesley!
We’re delighted to hear that you’re finding your new mattresses so comfortable and that you were pleased with the speedy delivery.
We really appreciate you taking the time to share your experience. Wishing you many comfortable and restful nights ahead!
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