I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Zobacz więcej
Reakcja na opinię
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Zobacz więcej
Reakcja na opinię
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Dane kontaktowe
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Zjednoczone Królestwo
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Średnia
594 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product, sluggish support
Fitted a new shower from Bathroom House in February. There was immediately a significant leak from one of the connections, for which no sealing washer had been provided (nor mentioned in the installation instructions).
I tried further tightening the connection first, which led to some damage occurring. I then decided to buy a suitably sized washer and once inserted, the leak stopped.
Contacted Bathroom House by email on 24th February to query why no washer had been provided or even mentioned in the instructions, and to ask whether it's possible to replace a specific part that was damaged. Received an automated response saying they were working through a customer service backlog and were more than a month behind. The email stated that if I send a chaser then I'll go to the back of the queue.
Today is 13th April and I've still not heard back from Bathroom House. Had no further issues with the product so far but this gives me very little confidence in their warranty support going forward. Decent product on balance but non-existent customer service.
UPDATE: Bathroom House did eventually follow up on my query and issued a replacement part free of charge in June. This has given me confidence that they can be relied upon for warranty support going forward, albeit hindered by a large backlog in customer service.
24 lutego 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for your feedback, and we're sorry to hear about your experience. As you've not included your order number, we're unable to look into the specific details of your case on our system.
Regarding the issue you experienced: for every metal joint in any plumbing part, a rubber washer is required to ensure a watertight seal—this is standard plumbing practice. Occasionally, these washers can be overlooked during unpacking and may remain in the packaging.
We appreciate your patience, and we're sorry for the delay in response from our customer service team earlier this year. If you still need assistance with the item or have any ongoing concerns, please feel free to reach out again with your order number so we can help as quickly as possible.
Was easy process good quality for money…
Was easy process good quality for money overall very pleased
26 marca 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and felt you received great value for your money. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
I received an email today saying their…
I received an email today saying their customer service department is currently dealing with backlog issues dating back to the 7th February.
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for your patience and for your review. We sincerely apologise for the delay and any inconvenience caused. Our team is working hard to clear the backlog and get back to everyone as soon as possible. We appreciate your understanding during this time.
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you're happy with both the product and the delivery speed. We truly appreciate your support and look forward to serving you again in the future!
Boiler worked for 1 day then stopped…
Boiler worked for 1 day then stopped working. Customer service were nice and am now awaiting a decision.
28 marca 2025
Odpowiedź od Bathroom-House.co.uk
HI Anne, Thank you for your review. Rest assured we will get this replaced for you :-)
Made an order and realised my mistake…
Made an order and realised my mistake straight away. Was worried looking at reviews that it may be hard to contact. Phoned customer service, answered immediately, cancelled the order and moneys already back in my account. Really happy.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear that our customer service team was able to assist you quickly and resolve everything smoothly. We understand how important it is to feel supported, especially when something doesn't go as planned, and we're thrilled to know you had a positive experience. If you ever need anything in the future, we're always here to help!
They didn't communicate either by email…
They didn't communicate either by email or telephone to confirm delivery date and time
28 marca 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to leave a review. Our records show that we contacted you via email on 02/04/2025 08:33 and 03/04/2025 15:35. Please check your junk and spam folder.
Avoid them
Avoid them
Ordered for next day delivery
They sent all the parts missing and told me I have to wait a month as the parts are coming from china even though I paid for next day delivery
25 marca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Hello Glen Stuart, I cannot locate an order for your name with Bathroom House. If you would like to share your order details with us, we can look into this for you.
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the product, our service, and the price. Your support means a lot to us, and we look forward to serving you again soon!
Sold item that wasn't in stock so had…
Sold item that wasn't in stock so had to buy from elsewhere however I got a quick refund
24 lutego 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for your feedback, and we’re sorry for the inconvenience caused by the item being out of stock. We do our best to keep our stock levels accurate, but on rare occasions, discrepancies can occur. We're glad we could process your refund quickly and appreciate your understanding. We hope to have the opportunity to serve you properly in the future.
Quick and good value
Ordered a under sink hot water tap boiler on Friday, arrived Saturday morning.
Perfect and a good price.
1 marca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for your great review! We're so pleased to hear your under-sink hot water tap boiler arrived quickly and at a price you were happy with. Providing fast delivery and great value is what we aim for, so it’s fantastic to know we delivered on that. We hope you enjoy your new purchase, and we’d love to help you again anytime!
Super value shower at great value
Super value shower (half price) and needed within a few days so paid for next day delivery of which to be fair wasn’t that expensive. Item arrived on time and is just what we needed. Faultless company
22 lutego 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found great value in your new shower and that our next day delivery met your expectations. It's always our goal to provide quality products at competitive prices with reliable service, so your feedback means a lot to us. We really appreciate your support and hope to serve you again in the future!
Appalling customer service
Appalling customer service. I ordered some bathroom cabinet handles in January as they were listed as in stock on the website. I then got informed that stock would not be available until 13th February. This date came and went, so I emailed them again and was informed that it would now be 21st March. This is totally unacceptable so I requested a refund and they haven't even acknowledged my request. Who knows if I'll ever get my money back. I do NOT recommend and would advise going elsewhere.
26 lutego 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for reaching out. I can see we cancelled and refunded your order on 27th feb. I’m really sorry we weren't able to fulfil your order this time, and I completely understand your disappointment.
We value your interest in our products and hope to have the opportunity to serve you better in the future. If you have any further questions or need any more assistance, please feel free to get in touch.
Wishing you a wonderful day ahead.
Avoid! 7-week customer service delay
I wish I'd seen these reviews before I ordered...
Purchased a freestanding bath from this company. Delivery went well. However, on unpacking it was established that the feet were missing (they have to be secured to the floor and then attached to the 'external' feet). I contacted Bathroom House by phone on February 4th and explained the issue. The member of staff advised that she would send an email and I needed to photograph the parts to show what was missing and reply to her email with the photograph(s). The bath was partially assembled at that point (plumber was waiting to install) but sent photos anyway. I received an automatic response confirming receipt of my email and advising that there would be a delay in replying as they were currently responding to emails from w/c DECEMBER 18th.... The member of staff that I spoke to did not, at any point, give any indication of a delay. As I could not afford to be without a bath for 7 weeks I had to source and pay for a part from elsewhere. They were completely inappropriate but the only option for installation (and they were £50).
4 lutego 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the delay and frustration you’ve encountered.
We completely understand how disappointing it must have been to unpack your new bath and find the 4 screws missing—especially with a plumber on-site and installation scheduled. It’s equally frustrating that you weren’t made aware of our email backlog during your initial phone call. That was an oversight on our part, and we’re very sorry it added to your inconvenience.
Due to an unusually high volume of inquiries earlier this year, our customer service team experienced a significant backlog. While this is not the level of service we strive to provide, please be assured that we are actively working to respond to every customer and resolve outstanding issues.
If you would like to forward me the Invoice for the replacement screws I will be able to refer this to management.
Exceptional customer service
Thank you Zoey for all your help. I purchased from Bathroom house and I have to say the service couldn’t be better, I had a small problem with a damaged item but in phoning Zoey I found that the customer service was exceptional and the small problem I thought I had was sorted next day. A great service that I will no doubt use again and recommend.
21 lutego 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Hello John, Thank you for taking the time to leave a review. It is greatly appreciated. I am so pleased we were able to help you and that you have been happy with our service. Take care and best wishes to you. Kind regards, Zoey :-)
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to leave a review :-)
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to leave a review ;-)
Speedy process had an issues with the…
Speedy process had an issues with the product customer service was excellent in resolving the manufactures problem would use again
7 stycznia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback. We are happy that your issues were resolved :-)
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to leave a review we really appreciate it :-)
Do not buy anything from these guys
I ordered a shower November 2023, great product was very happy with it, unfortunately in December 2024 the valve to switch between the shower and taps snapped off, meaning we can’t use the shower and when the taps are on water sprays out where the valve used to be and some of the black paint has chipped off of the shower hose. I contacted bathroom house straight away and received a reply asking what cleaning products I used - to which I replied warm water and a soft cloth - as the unit is black any harsh chemicals or abrasive cleaning products can damage the finish. I also sent pictures as requested, this was on 02/01, i still have not received a response despite sending several follow up emails.
2 stycznia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for your review. I can see that Customer Service are in communication with you via Email to resolve your issue :-)
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