Bath and Unwind Recenzje 

802
Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej

Oceniono na 5 z 5

I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

802 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(802)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 117

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great prices & offers

Great prices, great offers, so much variety of great brands. I bought lots of Tisserand sets the rollerball in the sale for my girly friends presents this year. Quickly processed & delivered.

8 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Perfect experience

No issues at all - Found exactly what I was looking for on site, ordered with free delivery & it came without any problems. Really good experience & a great price as well!

23 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great products at equally great prices

Great products at equally great prices. My order was despatched and delivered very swiftly and I was very pleased with everything I ordered. This was my first order with Bath and Unwind and I’m very happy. Thankyou.

18 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Unfulfilled order

Hiya, my order has not arrived and I’ve been seeking a refund.

Can you please respond to my email?

15 grudnia 2024
Opinia niezależna
Logo Bath and Unwind

Odpowiedź od Bath and Unwind

Good Morning Sandy, Thank you for your feedback, we are addressing all emails in chronological order. I can see our Customer Care Team have resolved the matter today.

Kind Regards,
Bath & Unwind UK

Oceniono na 1 z 5

Xmas present

I accidentally bought 2 pots of bath stuff for my wife's Christmas present from you. Having realised my mistake I emailed you to only send 1 pot and to take payment of £30 and not £60 from my debit card. However, you sent 2 pots and took 60 quid. So, good bye.

20 grudnia 2024
Opinia niezależna
Oceniono na 2 z 5

Too many unwarranted marketing emails

Great prices but once used you get bombarded by unwarranted nuisance marketing e mails. Hence, all unsubscribed and wont use again.

9 grudnia 2024
Opinia niezależna
Logo Bath and Unwind

Odpowiedź od Bath and Unwind

Good Morning, Thank you for your feedback. Please be assured that we are continuously working to improve our communication practices, and your comments are invaluable in helping us enhance our service. We have taken note of your concerns regarding the unsubscribe process, and we will review our email settings to ensure a smoother, more customer-friendly experience going forward.

We genuinely hope you will reconsider using our services in the future.

Kind Regards,
Bath & Unwind.

Oceniono na 5 z 5

First time using this company which had…

First time using this company which had been recommended to me by my granddaughter. I was impressed by presentation and variety as well as efficiency of processing the order and also delivery I hope to use company again
Many thanks

9 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

I've got to be honest

I've got to be honest. I was slightly worried when I placed my order. The price was lower than all the other retailers but after checking Trustpilot all seemed to be good. I placed my order then did further research on B+U and found some horrendous reviews and then started to worry. However I had absolutely no issues with my order and would certainly order again. I can only assume that the bad reviews were one off or were partly down to blame on the customers side.

4 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Very disappointed with this company

Very disappointed with this company. Item advertised was ordered but different diffuser sent, on complaining was told this is what they had been sent and was correct , this diffuser is not the scent I have had previously and it has taken leaving 2 recorded messages and 2 emails before any actual response. Only offer had is they can assist on return. Not good enough

13 grudnia 2024
Opinia niezależna
Logo Bath and Unwind

Odpowiedź od Bath and Unwind

Good Morning, Thank you for reaching out and sharing your experience with us. Our Customer Care team has attempted to contact you on two occasions, and we are eager to resolve this matter to your satisfaction. Could you please check your email and respond at your earliest convenience? This will allow us to assist you promptly.

Kind Regards,
Bath & Unwind.

Oceniono na 5 z 5

great customer service

I recently had a small issue with my order from Bath & Unwind, but Taylor from their customer service team went above and beyond to make things right. When I reached out about my delayed shipment, Taylor quickly identified the problem, offered a refund for the out-of-stock item, and even upgraded my shipping to ensure that my remaining products arrived by the time they were needed. Throughout our email exchange, Taylor was prompt, professional, and genuinely attentive to my concerns. This level of personalized care and commitment to customer satisfaction truly sets Bath & Unwind apart. I’m incredibly thankful for the excellent service and won’t hesitate to shop here again.

12 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

You sent the wrong product

You sent the wrong product - which was the wrong fragrance and £10 cheaper.

1 grudnia 2024
Opinia niezależna
Logo Bath and Unwind

Odpowiedź od Bath and Unwind

Good Afternoon,

I am sorry you feel this way, I can see our Customer Care Team are responding to your email to resolve your outstanding query. If you do have any further queries in the meantime, please do not hesitate to contact our Customer Care Team.

Kind Regards,
Bath & Unwind

Oceniono na 1 z 5

I ordered and paid for beat the blues…

I ordered and paid for beat the blues room spray on ovember18th 33£ where is my order or can I have a refund as it was a gift and it is ti late you are a bad company you sent me an e mail and then rejected my reply

18 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Lost package

I placed an order, and correctly submitted my address for international delivery. After more than 16 business days I contacted them to advise that I did not receive my order. Their response is to wait indefinitely and once or if they receive the order back they will decide on what to do next!! No offer of refund, no offer to provide me with a tracking number (apparently they just send packages with the cheapest option of international post), no offer to send a new package with a tracking number ( I even offered to pay for express shipping). I have to now wait indefinitely until they receive the package back, for them to decide what they want to do next. I paid for the order, so they will happily take my money and not even try to give me solution. Very poor customer service, never using them again

4 grudnia 2024
Opinia niezależna
Logo Bath and Unwind

Odpowiedź od Bath and Unwind

Good Afternoon, Thank you for your feedback. I am aware this is being resolved from our Customer Care team. If you would be so kind to review our response that would be great.
Kind Regards,
Bath & Unwind

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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