I cannot rate this company highly enough. The gate i ordered arrived damaged obviously due to the courier. When i contacted customer services with a couple of photos they immediately sent a replacemen... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
These barriers are great quality and a great price. Delivered with good protection in the parcels Will purchase again if required.
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As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Zobacz więcej
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The delivery arrived as promised, but was so thoughtlessly packed on the lorry that if it hadn't been for Nathan, the lorry driver, going far beyond his remit to get them unloaded (by which I mean m... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami ds bezpieczeństwa
- Dostawca maszyn budowlanych
- Sklep BHP
- Dostawca artykułow BHP
- Dostawca systemów ochrony
O Barriers Direct
Napisane przez firmę
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Dane kontaktowe
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Zjednoczone Królestwo
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Very impressed
Very easy to order, good communication and fast delivery - Very impressed
18 marca 2026
Delivery date was missed and I've had…
Delivery date was missed and I've had no contact with Barriers Direct since the delivery date was missed.
19 marca 2026
Great customer service
Great customer service, they managed to intercept my order on the morning it was due to be picked up. Changed the order and sent it out the next day.
19 marca 2026
Stressful and frustrating
I can honestly say that my experience with Barriers Direct was so poor i have to
question the validity of other customers reviews.
It took 3 weeks from initial contact to the delivery of my item, every time i called for help i received contradictory advice from different people every time, there lies the root of my problem.
I wanted the item installed and their installation team not only refused to do this but refused to offer any advice that i could pass onto a builder who is doing this for the first time - I found that to be an appalling attitude that i have not experienced before, they maybe 3rd party contractors but they represent Barriers Direct.
When i actually place my order, the process was speedy and the item arrived ahead of time.
Lastly, the individuals i spoke over this time were always pleasant to deal with.
18 marca 2026
Odpowiedź od Barriers Direct
Hello, thank you for taking the time to share such detailed feedback. We’re pleased to hear that your order process was quick, your delivery arrived ahead of schedule, and that our team members were pleasant to deal with. However, we’re very sorry to hear about the issues you experienced with communication and installation advice.
From reviewing your experience, it appears there were a few overlapping factors that contributed to the confusion, and some of this is unfortunately circumstantial.
As your order was initially placed online then cancelled and recreated by our support team, this likely resulted in multiple communications being generated from different teams and systems. Additionally, your order was placed 'On Hold' as our supplier suspected it was a possible duplicate order, which would understandably have added to the confusion of multiple contacts.
Regarding installation, as you were interested in having the product installed and this required input from our specialist installation team, the enquiry was passed to another team which specialises in installation to ensure it was given the appropriate attention it needed - install isn't something the support team can advise on unfortunately, I can appreciate this may have felt like you were being "bounced around" but I hope the context is helpful here.
In situations where installation conditions may not be suitable, our teams must be cautious not to provide guidance that could lead to issues or liability concerns. On checking our files, I believe you wanted to install a bolt-down product into a muddy area. On this occasion we were unable to advise or guide because the ground conditions were not appropriate - this is not liability our installers would be comfortable taking on, nor would it be appropriate to provide guidance if you chose to take the installation on yourself. We appreciate that this may have been frustrating, but we take high quality installation seriously and felt we weren't able to guide you appropriately on this given the nature of the ground conditions.
Thank you again for your honest review — we appreciate the opportunity to improve, and i hope the above provides some clarity to the situation.
Would have been 5 stars
Would have been 5 stars - badly let down by the delivery driver. The Staff at BD were always helpful and efficient. The delivery driver did not wait for our Manager to come and supervise the delivery. He simply dumped the 3 bollards in our foyer and drove off. The packaging is damaged and being heavy we had to manhandle the goods into our bar stockroom. Not easy for a bowls club with predominantly older members. We shall be complaining to BD direct about our disappointment.
13 marca 2026
Very happy product for the price
Good product for the price . Delivery was great just had to file receiver a bit to make latch go in fully.
10 marca 2026
Great product and quick delivery Highly…
Great product and quick delivery Highly recommend
10 marca 2026
Odpowiedź od Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Odpowiedź od Barriers Direct
Thank you for the great review! We hope to see you again soon at Barriers Direct.
Good price but not told items were out of stock
Bike racks were a good price, but hard to tell how well they’ll last.
Disappointed that the order was accepted with same day shipping then got a message saying they were out of stock and would be another 2 weeks.
9 marca 2026
Good service
6 marca 2026
Cost and product is good but lead times…
Cost and product is good but lead times let them down a little,
3 marca 2026
everything was good
25 lutego 2026
Great price followed by fantastic…
Great price followed by fantastic delivery super packaging and when it arrived I was overwhelmed with the quality so 5 stars ll the way would definitely use again just need to get on and dig the hole...
3 marca 2026
Great service all round
Great service all round, items dispatched quickly, well packaged and at a good price. Would happily buy from Barriers Direct again in the future. Thanks!
19 lutego 2026
Good product, low delivery communication
Fast, easy ordering with a good product. However, delivery information was minimal until the day delivery was meant to happen 2 hours before. Tracking information didn't work
26 lutego 2026
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