I cannot rate this company highly enough. The gate i ordered arrived damaged obviously due to the courier. When i contacted customer services with a couple of photos they immediately sent a replacemen... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Zobacz więcej
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Genuine item at a good price. Knocked off a star because the delivery updates were confusing. One said delivery date was earlier than expected but when it didn't arrive I worried that something had... Zobacz więcej
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The delivery arrived as promised, but was so thoughtlessly packed on the lorry that if it hadn't been for Nathan, the lorry driver, going far beyond his remit to get them unloaded (by which I mean m... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami ds bezpieczeństwa
- Dostawca maszyn budowlanych
- Sklep BHP
- Dostawca artykułow BHP
- Dostawca systemów ochrony
O Barriers Direct
Napisane przez firmę
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Dane kontaktowe
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Zjednoczone Królestwo
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product, low delivery communication
Fast, easy ordering with a good product. However, delivery information was minimal until the day delivery was meant to happen 2 hours before. Tracking information didn't work
26 lutego 2026
Delivered incomplete order
9 lutego 2026
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Great product and timely delivery
20 lutego 2026
Plenty of Products
Plenty of products with full descriptions which made for easy ordering. Quick delivery.
12 lutego 2026
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Quick and easy to choose correct…
Quick and easy to choose correct product and fast delivery.
18 lutego 2026
Odpowiedź od Barriers Direct
Thank you for your feedback. We understand this situation has been frustrating; however, several statements in your review do not accurately reflect events. We would therefore like to clarify the facts and confirm how we will proceed.
Your original order was for the installation of one post, which was later amended at your request to include two posts. The additional installation fee was paid accordingly.
Due to illness, the installer was unable to attend the original appointment at short notice. This was explained at the time, the job was rescheduled, and you confirmed you were happy to proceed. Installation then took place on 12/02.
A further installation date was arranged for 18/02, which you cancelled the day before. While this would normally incur a cancellation charge under our policy, no fee was applied as a goodwill gesture, taking into account the earlier cancellation caused by installer illness.
Our products are supplied by an established manufacturer, and installation is carried out by qualified, insured trade professionals. This is standard industry practice and does not affect your statutory rights. At no point have we described our installers as degree-qualified engineers.
Prior to excavation, the installer carried out checks using a cable avoidance tool (CAT scanner). As is standard across the construction industry, CAT scanners do not detect all underground services. During excavation of the second post, underground pipework was discovered and work was stopped immediately for safety reasons.
Before installation, you signed a site conditions form confirming that if pipes, drains, or other services are discovered on the day, installation costs remain chargeable. The charge applied covers attendance, labour, equipment, and abortive works; it is not a consultation fee and is not based solely on time spent excavating.
Following discovery of the pipework, the installer discussed an alternative solution on site: a removable post requiring less excavation depth. After this, multiple online orders were placed by you, including incorrect items, resulting in cancellations and re-orders. Our support team assisted where possible to cancel incorrect orders and correct these issues.
As a goodwill gesture, and because the first post was unused and being exchanged, the supplier authorised a full refund for that product only. Installation costs are not refundable once work has commenced, in line with the signed agreement.
You have now received a post, and we are ready to complete the installation at no additional installation cost. The only reason the installation has not yet been rebooked is that multiple product types have been ordered (removable and fold-down), and we need to confirm which item is physically on site to avoid further disruption. We requested a brief phone call for confirmation, as the image provided shows an order confirmation rather than the post itself.
Once this is confirmed, we will immediately arrange a suitable installation date.
We would also note that you previously sent several emails thanking our team member Andrea for her assistance and customer service. Andrea and the wider team have continued to support this matter in good faith.
To summarise:
You are not being charged again for installation.
We are ready to proceed once the product on site is confirmed.
We simply need to agree a suitable installation date.
Please contact us when available so we can move this forward without delay.
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Ordered 3 posts the lady was very…
Ordered 3 posts the lady was very helpful listened to my requirements.made sure my order was exactly what I wanted payed on line they where delivered within a couple of days they are now been installed on a church carpark well satisfied 👍
3 lutego 2026
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Outstanding experience
The experience was second to none the staff were all very friendly and helpful and all went above and beyond I would highly recommend Barriers Direct
11 lutego 2026
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
Double bike rack.
Delivery was very prompt and the bike rack was priced very competitively.
A great buy.
9 lutego 2026
The order was not delivered on the same day. The delivery method was not informative and updated about the time or date of delivery.
Easy to shop and order online with reasonable prices.
28 stycznia 2026
Very quick and easy materials order and…
Very quick and easy materials order and expedited by return.
Excellent service by experienced and knowledgeable staff.
30 stycznia 2026
Communication fab
Very helpful, customer service was fast and communicsation was great.
4 lutego 2026
Odpowiedź od Barriers Direct
Thanks so much for taking the time to review us! We appreciate your business.
I made a mistake on my order (ordered…
I made a mistake on my order (ordered the wrong bollards) and sales team delt with it straight away. Got a refund and re ordered straight away.
4 lutego 2026
Top quality service would definitely…
Top quality service would definitely highly recommend and will definitely use again
3 lutego 2026
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