Bambinodirect Recenzje 

I ordered a baby jogger city select and was extremely pleased with the service I received.
I enquired via email due to having a newborn (meaning telephone calls with a baby crying can be difficult) and got a quick response from Gemma Poppleton. Gemma price matched for me offering a very competitive price and replied to all my emails straight away. She was a pleasure to deal with, I ordered that day and had my pram within a couple of days!
Great product, great price and lovely customer service I look forward to buying from them again and will be recommending to family and friends x

Ordered a out n about double rain cover - there was a hiccup, seemingly my fault, and i was charged twice. However it was dealt with quickly and effectively so I am happy with the service i was given. The product arrived in good condition and was a competitive price.

Happy with my purchase, fast delivery.

Got a maclaren buggy- cheapest I could find it here! Slight problem with online payment but it was sorted quickly. Quick despatch, would use again!

i ordered a double pram in the evening.. very cheap. had reservations about the quality as it was so cheap. paid for next day delivery and it arrived before the school run the next morning! perfect. and the quality of pram is top! would definatly recommend to friends and family :)

I'm due within the next 4 weeks so started panicking as I haven't bought anything, rang up Bambino Direct with my list and spoke to a lovely sales representative Gemma Poppleton. She helped with my order, and as a couple of things were not in stock, Gemma had got in touch with the supplier and provided me with a quick delivery date, putting my mind at ease.
I would highly recommend Bambino Direct to friends and family. Really thankful for the advice and speedy service.

As i am expecting twins I had a few items i wanted to order and found bambino direct were the cheapest by far. When i was ready to place my order i realised they don't offer free delivery to my area. I contacted bambino direct through facebook and found they were very quick to reply and extremely helpful. I was advised to place my order over the telephone as they would be able to help with the delivery costs. The lady i spoke with was again very pleasent and was able to give me discount on the delivery. My order arrived within days (3days)! Very impressed by them i will definitely order again and recommend to my friends.

I called Bambinodirect yesterday to enquire about ordering the Jane Trider Matrix Travel System in Graphite which I was keen to do as soon as possible. I called and spoke to [name removed] who was extremely helpful from the start informing me that the Travel system was in stock and that if I produced some evidence they would price match. Having spoken to a few companies, who weren't as helpful as yourselves I emailed [name removed] telling her that I could get 15% of Mothercare but that I would rather order from Bambinodirect and if they could offer me 10% off I would order there and then. [name removed] came back to me straight away and said that you could offer me the extra 10% as requested and she would call me back to place the order. She did this promptly and was very helpful and pleasant to deal with. I have since emailed her thanking her for her time and how much I appreciared the help when making such a large and important purchase. I just can't wait to receive it now and look forward even more to using it for our first baby!! I am a very happy customer and will certainly look to Bambinodirect firstly when making any further baby purchases.. which I will be doing very soon!! I also will not hesitate to recommend to any of my friends. Thanks again for all your help.

very helpful made me feel so much less worried about getting all babies items excellent idea to do a baby pla and so much more straigh forward then mothercare baby pla x

I purchased a pushchair in September 2012. The other day I noticed a problem with one of the wheels and therefore contacted Bambino Direct on the Thursday. By the next day I received an email from Bambino Direct telling me a replacement wheel had been sent out to me and would arrive on Monday. The wheel arrived on Monday morning as promised. I was very apprehensive when I discovered the problem with the wheel as I had bought the product online and therefore could not physically go to the store to return it in person but the representatives I spoke to were very knowledgeable in the process for resolving issues as well as being extremely helpful and pleasant. I didn't have to speak to various departments or people or make several calls to chase up a resolution. I work in customer service myself and therefore have very high standards for what in my opinion constitutes good customer service but to have my issue resolved within 24 hours and the wheel actually received within 48 hours exceeded my expectations. I will have no reservations in recommending Bambino Direct to anyone as in my opinion the standard of customer service in any company only becomes apparent in the way they resolve customer issues and complaints! Thank you to Justine Lee and Leanne Trunkwald who resolved with my problem efficiently and professionally. Great service.

I hadn't came across bambino direct before but was researching carseats for my child I found exactly what I was looking for, for a brilliant price. Living in Northern Ireland I didn't qualify for free delivery which is standard for a lot of companies I have encountered and realised I would have to pay a reasonable postage charge. I received a top quality item with top quality service my item was delivered a day early 24 hrs after placing my order which is fantastic have never received any items next day even when paying full next day delivery charges so I'm more than happy would definitely recommend and will be shopping with bambino again.

I found the quality of service very good from this company... The sales staff answered all my questions and met all my needs... I would fully recomend them to all my family & friends.... I didn't feel pressured into buying there products but because they listened to my needs i felt happy to to do buisness with them... Great staff great company.

I was very impressed with bambino direct, has a good choice of quality baby products and all very reasonably priced. I found all the staff very friendly and helpfull on the phones and in store. I would highly recommend to friends and will definitely be shopping there again :-)

ordered zapp xtra seat from bambino direct the staff were very helpful and the seat was delivered quickly, would definitely order from them again!

such a friendly welcome from the shop staff who were very helpful but not overpowering or pushy but there to offer ther expertise!

Been looking for a car seat for our rapidly growing daughter for while. However, finding one that's suitably safe and at the right price had been a problem. However we finally stumbled across bambino direct. The right seat at the right price and service to match

Brilliant and fast delivery, fantastic service and the best price on the Internet. I Would definitely recommend bambino direct to anyone. I shall be returning to purchase anything else I need from them in the future.

Many thank debbie.

I ordered a car seat and a very good price, I arrived a week before I expected it and in good condition. I had no reason to contact their customer support so can not comment on that.

Fantastic value and great delivery time. It was easy to track my order and was kept fully informed of delivery times. I was also able to track the delivery easily as well.

I can honestly say that in all the years I have been buying online I have never dealt with a company which was have caused the amount of stress and upset that Bambino Direct have. The following is a timeline of what happened to me -

BAMBIMO DIRECT ORDER TIMELINE

5/9/12 – Order placed. Est delivery date 4/10/12
27/9/12 – Payment taken
1/10/12 – Delivery takes place
13/10/12 – Reported to company that item is faulty – missing instructions, fixtures and numerous pieces of wood
14/10/12 – Returns form completed
17/10/12 – Received instructions and fixtures from manufacturer but pieces of wood still missing
18/10/12 – Sent a list of missing pieces of wood to Bambino Direct
19/10/12 – Received message from Bambino Direct saying they’d contact returns department
22/10/12 – No message yet received from Bambino Direct so message sent by me asking for update.
23/10/12 – Still no update received. Sent another message asking for update. Message received from Bambino Direct asking me to provide possible collection dates. 2 collection dates provided.
24/10/12 – Message sent to company again asking when item would be collected.
25/10/12 – Message received from company asking me to provide possible collection dates (which I had done on the 23/10/12)
26/10/12 – Left message on Bambino Direct Facebook page regarding return. Telephone call received from company. Collection booked for 29/10/12.
29/10/12 – Item not collected by Parcelforce. 3 premium rate phone calls made to Parcelforce regarding this.
30/10/12 – Item collected by Parcelforce. Phone call received from Bambino Direct saying that replacement item should be delivered on Thursday and that I would receive telephone updates.
31/10/12 – No telephone update received. Message left on Facebook asking if return has been received.
1/11/12 – Email received from Bambino Direct saying return not yet received – it should be received tomorrow (2/11/12).
Further email then received saying delivery should take place 5/11/12
Phone call received from Claire @ BD re: collection date. Apologised re: late collection.
5/11/12 – Changer delivered however numerous pieces missing. Noted that box states ‘Item 1 of 2’ on it, hence there should be 2 boxes sent out not just one. Box refused and sent back with delivery men. Numerous calls made to Claire Fox, 2 answerphone messages left and a phonecall made to Customer Services. I eventually reached her at 17.30 by again ringing their premium rate phoneline. I explained the problem to her, she spoke to the warehouse and rang me back 20 mins later. I said I would drive to Hudderfield (their showroom) and collect it on Sunday because I didn't trust them to deliver the correct thing.

I picked up my item on Sunday having driven to Huddersfield (180 mile round trip). I was given a shelf which matches the changer which was a gesture of goodwill, and I appreciate but to be honest the amount of stress and upset which the whole situation caused it didn't really make up for much. In an ideal world I would have cancelled the order and ordered from elsewhere but nowhere else would have been able to deliver it before my due date.

If you are going to order from this company please go in with your eyes open! The prices are very good but I would have rather paid more and not had the stress and upset which I went through. It was honestly awful.