Called the store and spoke to Matt. Really friendly and helpful. Went to the store about half an hour later. The young guys on the desk at the service area was friendly professional and knowledgeable... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... Zobacz więcej
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... Zobacz więcej
Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Reigate
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
43 Bell Street, RH2 7AQ, Reigate, Surrey, Zjednoczone Królestwo
- 01737 242163
4,8
Doskonała
992 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tune up
Went to Baife's to give a "rested" bike a once over. . . Was recommended a "tune up" - which was perfect for me. Confidently back on the road now.
5 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that our tune-up got your bike back in great shape. We appreciate you choosing us, and we're glad you're confidently back on the road! Kind regards, Balfes Bikes
From the moment I saw my new bike.
From the moment I saw my new bike in the window at Balfe's Bikes, Reigate, and walking into the shop to make my first enquiry, I was treated extremely well by the staff members who were very keen to assist me with my questions. After speaking to the manager I was able to negotiate a deal which both parties were happy with. I now have a new bike :-D Overall a great experience. I believe I will be well supported by Balfe's Bikes. I will definately buy from Balfe's Bikes again. Thank you to Matt, Julian and Simon for all your help.
3 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you had such a great experience in store! It's always good to know that our team was helpful and that you are pleased with your new bike. We appreciate your kind words and look forward to assisting you in the future. Kind regards, Balfes Bikes
Really helpful and friendly staff.
3 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're glad our staff was helpful and friendly! We appreciate your positive feedback and time. Kind regards, Balfes Bikes
The guys in the shop could not be more…
The guys in the shop could not be more helpful. Communication was great and they clearly work hard to make sure you have everything you need. Highly recommended.
13 lipca 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that our team was so helpful! We appreciate your kind words and are glad we could provide you with everything you needed. Thank you for the recommendation! Kind regards, Balfes Bikes
Pleased to get the bike back after a…
Pleased to get the bike back after a month to replace the motor in a one year old Specialized turbo levo.
16 lipca 2025
Odpowiedź od Balfe's Bikes - Reigate
We're glad you got your bike back! We know it took a month to replace the motor, and we appreciate your patience. Thank you for the feedback. Kind regards, Balfes Bikes
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you received great service and that your new bike was set up and ready for you to go! Thank you for your positive feedback. Kind regards, Balfes Bikes
Good service
14 lipca 2025
Odpowiedź od Balfe's Bikes - Reigate
Thank you so much for your kind review! We're really glad to hear you had a good experience with us—it means a lot to the whole team.
If there's anything else you need or if we can help in the future, don’t hesitate to get in touch. Enjoy the ride! Kind regards, Balfes Bikes
Great Service
The team did a really excellent job on preparing my Specialized Rubaix for a 1,000km charity ride in support of Stripey Stork. Great communication throughout and very thorough.
Thank you
6 lipca 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks for the kind words, David. Best of luck with the ride!
Annoying emails
Annoying emails. Bloody constant. I already unsubscribed but I keep getting emails. Enough already!
6 lipca 2025
Odpowiedź od Balfe's Bikes - Reigate
I assume you are talking about marketing emails informing you of our latest promotions etc? Not something we have any control of in store, I'm afraid, but if you've already unsubscribed then they should cease. I would just make sure you don't have multiple emails registered if you are still receiving content!
Five star team.
I bought a Marin Gestalt Gravel Bike 2026 in black. The staff was very Kind. I asked for suggestions, which resulted in this magnificent bike. I am loving riding it. I recommend Belfe's of Reigate.
19 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Glad to hear the bike is a hit. Thanks for the review, and enjoy the rest of your summer!
Odpowiedź od Balfe's Bikes - Reigate
Many thanks, Andrew!
The guys were so helpful and…
The guys were so helpful and knowledgeable, they gave me good advice and sorted my bike so quickly. Will definitely come back for a tune up soon.
23 czerwca 2025
Odpowiedź od Balfe's Bikes - Reigate
Glad we could help, Eli. Look forward to seeing you next time!
Great bike, but not the usual level of Balfe's service
We've bought several bikes for the family from Balfe's over the last few years so we decided to get our son one from here for his birthday. By chance they had one in stock in the Reigate store and it was perfect. We came back having left time for it to be set up and I asked for the owner's manual (which the bike even had a sticker on the handlebars saying to refer to it) and was told that bikes don't ship with manuals anymore. On checking with the manufacturer, this is not true. During the set up, no proper attempt was made to make sure the brake levers, saddle or bell were set up correctly for my son and we've had to adjust a lot of things since (not really a problem, but disappointing as Balfe's are usually very particular about this) . The bike is great, but this is not the usual level of care and service given by Balfe's.
23 czerwca 2025
Odpowiedź od Balfe's Bikes - Reigate
Hi Hannah,
Thank you for leaving a review and we are sorry to hear of your experience.
I can see from our system that your bike went through our pre delivery inspection in the workshop like all our bikes do before they leave the shop.
We do offer a 6 week check of all bike's and so with this yours will be due end of July/early August.
If you do need any further adjustments being made to the bike please do bring the bike back into us before this date and we will happily carry out the work.
Kind regards,
Simon and the Reigate Team.
Odpowiedź od Balfe's Bikes - Reigate
Thank you, Colin!
Emma and everybody else were absolutely…
Emma and everybody else were absolutely brilliant at this shop. I’m so pleased we chose to go here. I know that we will be looked after. Emma was so knowledgeable and so helpful. I also know that my son will be comfortable going in on his own to ask for advice and maintenance Couldn’t have asked for a better service thank you so much to Emma and all the staff for making my son’s day!
22 czerwca 2025
Odpowiedź od Balfe's Bikes - Reigate
Many thanks, Elizabeth. Happy to help!
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Tricia. Appreciate the kind words!
Odpowiedź od Balfe's Bikes - Reigate
Happy we could help, Neil!
Service
Excellent customer service as usual, carried out my 6 week service without any issues.
4 czerwca 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Cliff. Hope you're still enjoying the bike!
This was our second visit to the shop
This was our second visit to the shop, all staff are friendly and knowledgeable. The bike service was quick, they replaced an inner tube which was reasonably priced.
I would highly recommend Balfe's Reigate.
27 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Susan. Glad we could help, and appreciate the kind feedback!
Didn't provide what was promised on a…
Didn't provide what was promised on a new Mtb purchase
16 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Hi Paul,
We can only apologise to you that back in the handover of the bike in October 2023 it was not explained to you that the specification of the bike had tubeless ready rims but not tubeless ready tires.
Through our recent communication we explained that in order to make it tubeless you'd have to change the tires due to the bead being less reinforced and risk of air loss/burping.
As a gesture of goodwill for the confusion we offered to waiver the tubeless set up fee if you brought a new set of tubeless ready tires which we had ordered in for you.
Unfortunately you decided not to go through with this but we still hope you are enjoying the bike throughout this glorious summer.
Kind regards,
Simon and the Reigate Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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