Called the store and spoke to Matt. Really friendly and helpful. Went to the store about half an hour later. The young guys on the desk at the service area was friendly professional and knowledgeable... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... Zobacz więcej
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... Zobacz więcej
Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Reigate
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
43 Bell Street, RH2 7AQ, Reigate, Surrey, Zjednoczone Królestwo
- 01737 242163
4,8
Doskonała
992 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Balfe's Bikes - Reigate
Hi James, thanks for taking the time to review the shop. Would be great to understand how we could get this to a 5* review in the future.
Great customer service
Great customer service. Very pleased with whole experience.
10 października 2025
Odpowiedź od Balfe's Bikes - Reigate
We are so glad that our customer service and your overall experience were great. Thank you for your positive feedback and appreciation! Kind regards, Balfes Bikes
Useful info but expensive compared to others
Useful info given at point of sale but wish I’d shopped around as by far the most expensive when compared to a similar local shop and main retailers, will do that next time before heading back.
7 października 2025
Odpowiedź od Balfe's Bikes - Reigate
We appreciate you bringing this to our attention. We're sorry to hear you feel our prices are high compared to other options. We value your feedback and will consider it as we review our pricing. We do have a price match policy (T&C's apply) and we will always try to remain competitive whilst giving the usual personal service.
Odpowiedź od Balfe's Bikes - Reigate
Thanks so much for your continued support and for taking the time to leave another great review! We're so glad to hear you had a good experience with our Reigate team again — it means a lot to have loyal customers like you. Looking forward to serving you next time! Kind regards, Balfes Bikes
Always brilliant service
Always brilliant service, nice guys in the shop, very helpful
5 października 2025
Odpowiedź od Balfe's Bikes - Reigate
We appreciate your positive feedback regarding our brilliant service and helpful staff at our Reigate store. We're happy you had a great experience in our shop. Kind regards, Balfes Bikes
New bike required.....
Had been looking for a new bike for some time. Had used Balfe's before and was really pleased with their service. Therefore, once I had decided my price range, had no hesitation on returning to them. I had my previous bike delivered and set up at home. This time I chose to collect, and it was just as easy as having the previous one delivered. Also enjoyed a very pleasant 25 mile ride home.
8 września 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you were pleased with our service and returned to us for your new bike. It's great to know you had a smooth collection experience and enjoyed your ride home. Thanks for your continued support! Kind regards, Balfes Bikes
Bike brake repaired within the day
Bike brake repaired within the day. Great service from Richard
22 września 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that your bike brake was repaired quickly! We appreciate your positive feedback regarding our service at our Reigate store. Kind regards, Balfes Bikes
The customer service I received was…
The customer service I received was brilliant, made me feel so welcome and delivered a high quality service with great products.
14 września 2025
Odpowiedź od Balfe's Bikes - Reigate
We appreciate you sharing your experience! We're happy to learn that you felt welcome and valued the high-quality service and products when visiting our Reigate store. Thank you for your feedback. Kind regards, Balfes Bikes
Odpowiedź od Balfe's Bikes - Reigate
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our knowledgeable staff at our Reigate store. Providing excellent service and expertise is something we take great pride in, and your feedback means a lot to the entire team. We look forward to assisting you again in the future! Kind regards, Balfes Bikes
Had my e-bike serviced here…
Had my e-bike serviced here and the team were great. Thanks team!
10 września 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to learn that our Reigate team provided you with great service on your e-bike! Thanks for your positive feedback and recognition. Kind regards, Balfes Bikes
Odpowiedź od Balfe's Bikes - Reigate
We are happy to hear that our Reigate team could assist you effectively with your queries. Thank you for your positive feedback; we appreciate it. Kind regards, Balfes Bikes
the reigate team are the GOAT
the reigate team are the GOAT. super knowledgeable, I bring my bikes over 1 hour drive to their store.
Reliable, effortless, lifelong customer here.
Z
30 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We appreciate you making the long drive to our Reigate store! It's great to hear that our team's knowledge and service have earned your trust and loyalty. Thanks for the fantastic feedback! Kind regards, Balfes Bikes
Well done Matt on finding me a great bike!
Have you given full credit to Matt for helping source a new bike with very little notice. Despite Trek showing a bike in stock which we ordered, it didn’t exist despite paying the deposit. When advised it was not available Matt had the solution and sourced a replacement bike which turned out to be much more suitable for my needs.
Little bit of internal confusion between staff at Balfe’s about delivery…but Matt & Simon got it sorted for me!
Thank you both.
29 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you appreciate the assistance of our Reigate team in finding a bike that better suits your needs. We regret the initial confusion regarding delivery, and we're glad everything was resolved. Thank you for your feedback! Kind regards, Balfes Bikes
Great help in fixing problem
Mechanic was excellent and helping to fix a problem with an old bike. He gave great advice and ensured a cost effective solution.
1 września 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that our mechanic provided excellent and cost-effective service for your bike. We appreciate your positive feedback and are glad you enjoyed your experience! Kind regards, Balfes Bikes
Efficiency.
Efficiency.
Enquires I made answered within an hour. Happy telephone manner.
My grandson on his new bike every opportunity.
26 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you found our service efficient and helpful. It's great to know your grandson is enjoying his new bike! Thank you for your positive feedback. Kind regards, Balfes Bikes
Great experience at Balfe’s Reigate / Online
Outstanding purchase experience from professionals who really take pride in serving customers.
Picked up my New Trek today at the Reigate store, bike set up ready to go, chap helped me buy some accessories and quickly fitted some I had taken off my previous Trek Bike.
Honestly I don’t know how it could be better, but I am sure they will try.
Definitely going back for service on this and my BMC road bike…
Thank you so much: Balfe’s Reigate and Online teams.
Obviously highly recommended…
2 września 2025
Opinia niezależna
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you had such a positive experience with your new Trek purchase and accessories! It's great to know our team provided excellent service and setup. We appreciate your recommendation and look forward to seeing you again for servicing your bikes. Kind regards, Balfes Bikes
Odpowiedź od Balfe's Bikes - Reigate
We appreciate your kind words regarding our team's helpfulness and friendliness. Thank you for sharing. Kind regards, Balfes Bikes
Great and friendly service
Great service and friendly staff. This is an amazing independent bike chain where they care about customers.
23 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We appreciate your positive feedback! It's great to know you received amazing service from our friendly staff in our Reigate store. We're happy to hear you feel valued as a customer. Kind regards, Balfes Bikes
Friendly & knowledgeable !!
12 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
Thank you so much for the kind words! We're thrilled to hear that you found our team friendly and knowledgeable — that's exactly the experience we aim to provide. If there's ever anything else we can help with, don't hesitate to reach out. Looking forward to seeing you again soon! Kind regards, Balfes Bikes
Really helpful and friendly service
Really helpful and friendly service. I talked to someone who was knowledgeable and enthusiastic. I got good advice with no sales pressure.
6 sierpnia 2025
Odpowiedź od Balfe's Bikes - Reigate
We're happy to hear that you found our service helpful and friendly! We appreciate your feedback and are glad you received knowledgeable advice without any sales pressure. Kind regards, Balfes Bikes
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.