Called the store and spoke to Matt. Really friendly and helpful. Went to the store about half an hour later. The young guys on the desk at the service area was friendly professional and knowledgeable... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... Zobacz więcej
Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... Zobacz więcej
A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... Zobacz więcej
Informacje dotyczące firmy
O Balfe's Bikes - Reigate
Napisane przez firmę
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Napisane przez firmę
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Dane kontaktowe
43 Bell Street, RH2 7AQ, Reigate, Surrey, Zjednoczone Królestwo
- 01737 242163
4,8
Doskonała
992 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Didn't provide what was promised on a…
Didn't provide what was promised on a new Mtb purchase
16 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Hi Paul,
We can only apologise to you that back in the handover of the bike in October 2023 it was not explained to you that the specification of the bike had tubeless ready rims but not tubeless ready tires.
Through our recent communication we explained that in order to make it tubeless you'd have to change the tires due to the bead being less reinforced and risk of air loss/burping.
As a gesture of goodwill for the confusion we offered to waiver the tubeless set up fee if you brought a new set of tubeless ready tires which we had ordered in for you.
Unfortunately you decided not to go through with this but we still hope you are enjoying the bike throughout this glorious summer.
Kind regards,
Simon and the Reigate Team
Good experience with Simon and the team…
Good experience with Simon and the team my son loves he's new bike thanks guys
23 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Dan. Glad the new bike was a hit!
Great bunch of staff always willing to…
Great bunch of staff always willing to help in any way would highly recommend
20 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Many thanks, John! Appreciate it.
Bike servicing
Hassle free drop off and repair of 3 bikes - very reasonable cost considering the amount of work that went into all three. Did a great job - pleasant/informative.
15 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks for the positive feedback, David!
The guys were very busy
The guys were very busy, but they still took the time to explain me what they had to do on my bicycle and give me some good advice about problems that my bike has from the manufacturer. I appreciate the service I received and definitely recommend this shop.
9 maja 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Mario. Always happy to help!
Odpowiedź od Balfe's Bikes - Reigate
You're very welcome, David!
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Tim!
Odpowiedź od Balfe's Bikes - Reigate
Very kind, Julia. Thank you!
Such a helpful shop
Such a helpful shop, Simon and Julien were very patient with my cycle to work purchase.
17 kwietnia 2025
Odpowiedź od Balfe's Bikes - Reigate
No problem at all, Charlie! Glad we could make it work for you.
Big thank you to Ewan at Bailfe’s in Reigate
Big thank you to Ewan at Bailfe’s in Reigate who quickly and efficiently fixed my bike which broke during my ride today. Great service and I could continue on my way. What amazing service 😊👍🏻
3 maja 2025
Opinia niezależna
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Val. Glad Ewan was able to get you on your way again!
Odpowiedź od Balfe's Bikes - Reigate
Much appreciated, Stuart!
Fantastic service picking up a new…
Fantastic service picking up a new bike. I’ve already recommended a friend buy from Balfe’s who looking to replace a crashed bike!
31 marca 2025
Odpowiedź od Balfe's Bikes - Reigate
Many thanks, Dan. Hope new bike running well!
Excellent service and very helpful
11 kwietnia 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, William!
Matt was so helpful when choosing our…
Matt was so helpful when choosing our daughter's next bike. He gave us great advice, plenty of time and help deciding. It was great peace of mind to have a service before leaving the shop knowing everything was safety checked and ready to go. Superb customer service. Thank you. A*
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Balfe's Bikes - Reigate
Many thanks for the positive feedback, Gemma. Hope your daughter enjoying her new wheels!
Good helpful service after a bumpy…
Good helpful service after a bumpy start. Although we had booked our bike service by phone beforehand, staff could not find a record of it. However, once they got started, they were good
10 kwietnia 2025
Odpowiedź od Balfe's Bikes - Reigate
Apologies for the oversight, guys. Glad we managed to get you booked in and the bikes sorted!
Simon and Julien were very helpful
8 kwietnia 2025
Odpowiedź od Balfe's Bikes - Reigate
Thanks, David. Hope you're keeping well!
Friendly service
Friendly service from Matt today. Thank you very much.
12 kwietnia 2025
Opinia niezależna
Odpowiedź od Balfe's Bikes - Reigate
Thanks, Lisa. Glad Matt was able to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.