I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Zobacz więcej
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Dane kontaktowe
London, IG11, London, Zjednoczone Królestwo
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,5
Doskonała
306 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Delighted with this suitcase and it was…
Delighted with this suitcase and it was delivered very quickly after ordering. Thank you
11 czerwca 2026
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent quality and quick delivery
8 czerwca 2026
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Great item came quick
1 czerwca 2026
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
I got a great bargain!
I absolutely love my new shopping trolley! The big wheels and spacious bag are a great feature. As soon as I unpacked it, I could see and feel the quality.
Now I’m finding every excuse to go shopping and I even had a few people ask me where I got it from. Before it was delivered, I needed to contact Support and I received a prompt response with an answer to my query.
27 maja 2026
Odpowiedź od Baggagefactory
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate your support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Order not delivered. Ignored by Baggage Factory
I placed an order last Sunday with a delivery date of Tuesday. Today is Wednesday the order has not even been despatched.
I have emailed their sales email twice now, had no reply. Called their 0208 number, no answer.
I even went to their Castleford store at Junction 32 and was told they don’t have any contact with head office they are stand alone and cannot help me.
The suitcase was a gift for husband. I expressed this on my email hoping for some urgency S we go on holiday tomorrow and would’ve loved him to use it.
Complete let down by Baggage Factory and their radio silence approach.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you for bringing this to our attention—we value your feedback and will work to improve our communication going forward.
The bags haven’t arrived
The bags haven’t arrived. They won’t respond to my messages through the chat. DPD said they put the wrong address on the delivery so they won’t do anything.
Worst complany I have ever dealt with.
25 maja 2026
Odpowiedź od Baggagefactory
Thank you for your feedback.
We are very sorry for the inconvenience caused with your order. Unfortunately, we only became aware of the issue slightly later than we would have liked, as there had been a delivery error by the courier which resulted in the parcel being sent to the wrong address.
As soon as we identified the problem, we made every effort to recover the items and arrange for them to be delivered to you as quickly as possible. However, by that stage you had understandably decided that you no longer wished to receive the order.
We appreciate how frustrating this experience must have been and sincerely apologise for the disappointment caused. While the delivery error was outside of our control, we did our best to resolve the situation once it was brought to our attention.
Thank you for bringing this matter to our attention and allowing us the opportunity to investigate it.
If I could leave zero stars I would…
If I could leave zero stars I would been trying to return an item no replay to emails and leave change is hopeless I would recommend advoid this company
28 maja 2026
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you for bringing this to our attention—we value your feedback and will work to improve our communication going forward.
Jo at the baggage factory was…
Jo at the baggage factory was exceptional in her service. This is my 4th or 5th visit over the years, and every time she offers a great service and the products are good as well
28 maja 2026
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Odpowiedź od Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Amazing product
Amazing product, arrived on time, amazing switch wheels.
The case is solid and resistant.
5 maja 2026
Odpowiedź od Baggagefactory
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future.
Great customer service
The first item never showed up (due to no fault of sender) and they immediately responded to my email and sent out a replacement! 🌟
6 maja 2026
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Good delivery and easy to assemble.
4 maja 2026
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Very happy with the suitcase and fast…
Very happy with the suitcase and fast delivery.
No stress
4 maja 2026
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Good customer service
I left a 1 star review on a Fantana suitcase i purchased a year ago about problems with the wheels. The baggagefactory team could see I was not happy and they have sent me a new suitcase delivered to my house. Well done and thank you for resolving my problem.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Not very happy 8/5/26
Well for a start there are no instructions and video shows chap loading trolley with bottle of water and then throwing water over it to show how waterproof it is? nothing abouthow to affix wheels and with what? Not very informative to say the least. Sorry, not very happy i'm afraid.
1 maja 2026
Odpowiedź od Baggagefactory
Hi, thank you for your feedback. We’re sorry to hear you’ve had difficulty with the product and that the instructions were not clear enough.
Could you please let us know which item this is and where it was purchased from? Once we have those details, we’ll be happy to look into this further and assist you with fitting the wheels and any other queries you may have.
We look forward to hearing from you.
Excellent after sales service
We bought a suitcase about 18 months ago at the Baggage Factory at Dalton Park and unfortunately one of the handles was damaged during transit from our holiday. We went back and Lorraine very kindly arranged to get us a replacement handle. Excellent and friendly customer service.
1 maja 2026
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you for your lovely review! We really appreciate your support and are delighted to hear you had a positive experience with us.
Doświadczenie Trustpilot
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