Kyle was friendly and helpful. He quickly put in a request to get my seats exchange for a row further ahead. However, it would be nice if the process didn't require a request that takes 3-5 business d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had double booked an event. I contacted AXS and used their Live Agent feature. Sam M. found that the venue allows for same day refunds and guided me through the process. He made it quick and simple... Zobacz więcej
Reakcja na opinię
Your advisor should have lead the interaction and provided a solution that I ended up figuring out for them. I suggested the following verbiage: "I understand that you want the tickets under one... Zobacz więcej
Reakcja na opinię
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jay... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Official tickets and your source for live entertainment
Dane kontaktowe
Stany Zjednoczone
- www.axs.com
4,3
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Can't buy tickets without creating an…
Can't buy tickets without creating an account. While it was trying to validate my email during account creation, it lost my session with selected tickets. Now I need to wait like an idiot for the lock to be released.
25 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Sergey,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
No tickets, missed the show
Tickets were not in account. Live chat was no help, told me tickets under another email (?) demanded my identification emailed to them and told me to merge accounts, then they eventually disconnected me. This took hours and I missed the show. Asked for a refund the next day and they flat out refused. Never got a logical reason why this even happened.
18 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Rita,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Couldn't create an account to access my…
Couldn't create an account to access my tickets. Support Couldn't help.
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Lucas,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Everything I needed was done with ease…
Everything I needed was done with ease and it was a joy working with you Ladaysia!
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Ashley,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Odpowiedź od AXS USA
Hi I.,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Elizabeth was awesome
Elizabeth was awesome. I was struggling to get help with the submitting a ticket method so I tried Live Chat (though I must say, Live Chat was difficult to navigate to) and she was extremely helpful and solved my problem, which will help me buy tickets through AXS again in the future.
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Mackenzie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The website and the app but especially…
The website and the app but especially the app has been so so so so glitchy. I couldn't even buy tickets, log out of my account, or do anything on the app without the "oops somethings wrong. please try again" message popping up.
However, when I contacted the live agent, Casey K did a great job at helping me! I appreciate her so much!
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Angela,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Erica works hard to help
Erica, the agent who assisted me, tried every angle to get things to work but, as I had tried before, there seems to be a glitch in the system not allowing me to reclaim my sales proceeds from tickets I put up for resale in April. Eventually she created a ticket with the financial department to look into the matter further. Never expressed frustration or impatience, the caring human touch will always surpass the AI bot for customer service, and Erica in particular is good at it!
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Richard,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kiara is a superstar!
Kiara was very helpful today, as I had several issues with my AXS account. She was patient and navigated me through the various steps to solve my problems!
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Jason,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Nice!
Abigail C. was very kind and prompt with her responses! She helped me get my upgrade request submitted when I was having trouble. She stayed in the chat and helped me troubleshoot when I was having issues pulling up the seats I wanted. I hope AXS hires more people like her. :)
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Monica,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashjai was very helpful getting me the…
Ashjai was very helpful getting me the information I needed to resolve my issue.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Clayton,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Terrible people to buy tickets through
Terrible people to buy tickets through. Changed seating 1 day before the event to worst seats and didn’t listen to concerns and hung up on me.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Alexander,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
He did everything possible to get my…
He did everything possible to get my information and tickets and merged accounts with ease. Absolute best service!
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Didier,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I spoke with customer support her name…kiara p.
I spoke with customer support her name is kiara p. See helped me out even though I was in the wrong and I made a mistake and she was still willing to help me and be patient.I give her a five out of five stars
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Chris,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
AXS does an excellent job at assisting the customer.
AXS does an excellent job at taking care of the customer. Their customer service is timely, responsive, knowledgeable and kind. Seeing in real time they are doing what they can to protect the customer from bots is a great reassurance we are being seen and heard as consumers. I look forward to seeing them grow and expand their business.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Ckay,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Atrocious Service.
Did not address the concern at all. Justified internal scalping. Would not partial refund and disconnected chat after one response. Absolutely terrible service.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Berka,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Odpowiedź od AXS USA
Hi Holly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Casey K
Casey K. was very helpful with my questions. AXS has great client service!!!
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Bill,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Jerzy
Jerzy, was super helpful and easy to talk to. He made my experience quick and seamless.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Charity,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Horrible support
Trying to upgrade tickets. Live chat completely ignored my issue with the website not working, gave a generic response and ended the chat.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Darryn,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.