Kyle was friendly and helpful. He quickly put in a request to get my seats exchange for a row further ahead. However, it would be nice if the process didn't require a request that takes 3-5 business d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had double booked an event. I contacted AXS and used their Live Agent feature. Sam M. found that the venue allows for same day refunds and guided me through the process. He made it quick and simple... Zobacz więcej
Reakcja na opinię
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jay... Zobacz więcej
Casey was super helpful and guided me through the process seamlessly and quickly. I was unable to access my AXS app on my phone and was unable to reset my user or password on my own, unfortunately. T... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Official tickets and your source for live entertainment
Dane kontaktowe
Stany Zjednoczone
- www.axs.com
4,3
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od AXS USA
Hi Holly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Casey K
Casey K. was very helpful with my questions. AXS has great client service!!!
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Bill,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Jerzy
Jerzy, was super helpful and easy to talk to. He made my experience quick and seamless.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Charity,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Horrible support
Trying to upgrade tickets. Live chat completely ignored my issue with the website not working, gave a generic response and ended the chat.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Darryn,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Odpowiedź od AXS USA
Hi Kelly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Would give 0 stars if possible
Would give 0 stars if possible. I have been trying to purchase tickets for the past day and my payment methods keep getting declined, across every combination of multiple credit cards, Paypal, using the mobile app, on/off Wifi. I reached out to support, which took about 15 minutes to get to a human, and they said that my account has been locked and someone will reach out within 3-5 business days.
This is not a way to run a serious business. Highly recommend using alternatives to AXS, even if it's a little more expensive, just to save the headache of having to deal with AXS.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Ryan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
He took a great deal of time helping…
He took a great deal of time helping me. Excellent customer service
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Tamra,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Donna was very helped in sorting out my…
Donna was very helped in sorting out my issues and gave a resolution time frame.
23 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Kristy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Quick and helpful
22 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi CM,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tracy was amazing
Tracy was amazing, patient, went above and beyond to help me she literally made my day!!
She should be recognized as exceptional employee
21 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Jane,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
SHERRELL B
SHERRELL B, found my issue very quickly and was able to resolve it fast. Thank you SHERRELL!
21 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Jennifer,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
My issue was resolved right away
My issue was resolved right away. Thank you
21 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Derrick,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Odpowiedź od AXS USA
Hi Jazmine,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Walter took the time to help me resolve…
Walter took the time to help me resolve this issue of not being able to access my transfered tickets. He patiently walked me through multiple steps to clear my history, uninstall then reinstall the axs app. He even explained the steps needed for my friend to recall her transfer and the re-transfer my tickets. The result was my tickets are in my app ready to use. Thank you!
19 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Thank you for your positive review! We're glad to hear that you found our AXS Tickets app easy to use. If you have any suggestions or feedback to make your experience even better, please let us know.
Extremely helpful and understanding…
Extremely helpful and understanding when handling a duplicate transaction, really appreciated the quick resolution!
19 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Allie,
Thank you for contacting AXS.
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Thank you!
AXS CUSTOMER CARE
www.axs.com | Chat Live!
tried to transfer tickets
tried to transfer tickets, what a sh!t show
19 września 2026
Opinia niezależna
SOlved my Problem extremely HelpFul
Sarah V was extremely Helpful. She got my app up and running and solved all of my access issues. She was also kind, respectful and provided a great customer support experience
19 września 2026
Opinia niezależna
It was a lot of work and stress to…
It was a lot of work and stress to figure out upgrading my tickets but I got it figured out and the staff was very helpful
18 września 2026
Opinia niezależna
My husband bought tickets for his…
My husband bought tickets for his parents and couldn't transfer them. Sarahi V. was a huge help!
19 września 2026
Opinia niezależna
Great Customer Service
The agent was very helpful and thorough. My issue was acknowledged and a request for refund was forwarded, to event coordinator, for consideration. Additional instructions were provided, to explain process and what to expect.
19 września 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.