I had double booked an event. I contacted AXS and used their Live Agent feature. Sam M. found that the venue allows for same day refunds and guided me through the process. He made it quick and simple... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your advisor should have lead the interaction and provided a solution that I ended up figuring out for them. I suggested the following verbiage: "I understand that you want the tickets under one... Zobacz więcej
Reakcja na opinię
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jay... Zobacz więcej
I unfortunately made a mistake and purchased tickets for the wrong date for the event I was trying to get to. I was initially told there was nothing I could do about it, but I could put a request in... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Official tickets and your source for live entertainment
Dane kontaktowe
Stany Zjednoczone
- www.axs.com
4,3
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had trouble accessing presale room
Had trouble accessing presale room, lost out on the ticket I wanted to buy as a result. Agent was helpful to solve my issue, but the ticket I wanted was already gone due to the error code I was getting by the time we got it figured out.
1 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi brandon,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
The most awful and buggy UI I've ever…
The most awful and buggy UI I've ever experienced. I'm shocked that this is still a company in the 21st century. If you're a software engineer at AXS, quit. Seriously. Quit. Nothing works on the app. Nothing works on this website. I've been on scam websites that work better than this. Simply appalling. I dread every time I have to open this app.
1 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Emma,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Pretty rude started off telling me the…
Pretty rude started off telling me the confirmation code I entered was wrong(copy pasted from my email). Doesn’t want to give me a confirmation email that my funds will be returned. Pretty bad business model overall, won’t be purchasing tickets through AXS again. Will be leaving a public review as well.
1 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Christian,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Worst customer service of all time
1 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Hera,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Donna was friendly and helpful
Donna was friendly and helpful. However, having to sign in and then get a code from my email makes leaving a review really annoying. This should be an easy process if you want actual feedback.
1 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi AW,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Jamie ( hope I'm spelling that…
Jamie ( hope I'm spelling that correctly) was wonderful. She was patient, asked me the questions necessary to get to my issue, then resolved it. Then went out of her way to make sure I had all of the information I needed to make my date tomorrow with my wife seamless. I only hope that my employee's are treating my clients the same way.
Cheers to you dear!!!
30 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Christopher,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Great customer service
My customer service agent was able to do what all others have since I started this quest 25 hours and 1 1/2 months ago. Acceptional job!
30 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi jay,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Casey reviewed my information and…
Casey reviewed my information and quickly resolved it.
30 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Steven,
Thank you for contacting AXS.
Thank you for your positive review! We're glad to hear that you found our AXS Tickets app easy to use. If you have any suggestions or feedback to make your experience even better, please let us know.
Thank you!
AXS CUSTOMER CARE
www.axs.com | Chat Live!
The agent is quite incompetent and…
The agent is quite incompetent and rude. Axe is a scam! Never work with these people. They cannot deliver tickets that i purchased and offer no help.
30 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Baran,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Somebody stole my concert ticket from…
Somebody stole my concert ticket from account , had call multiple times and email to get it back it shouldn’t have happen and taken soo long to get resolved. Causing me to stuff lots of anxiety because of it….couple people on the phone made me feel hopeless … it wasn't for me emailing the Bowery present email idk I would have gotten my tickets back .
24 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Lorenzo,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Very professional and answered all my…
Very professional and answered all my questions to my satisfaction.
29 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Armando,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tasha was extremely helpful and patient…
Tasha was extremely helpful and patient with me. She remedied my whole situation!!!! Kudos to her!
28 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Amy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The girl i spoke to was wonderfull
The girl i spoke to was wonderfull. She addressed my problem and was patient and curious, prompt, and professional.
100 percent.
28 września 2026
Opinia niezależna
Second go-around worked!
I called earlier and the representative didn’t know what to do and provided no help. But calling this time around, the representative knew exactly what to do and assisted me quickly and efficiently! Was very happy with the service this past go-around!
28 września 2026
Opinia niezależna
Chatted in to follow up on my request
Chatted in to follow up on my request
Sheree knew exactly what I needed and provided me the update
28 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Nancy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Jerzy was polite
Jerzy was polite, patient and helpful. Smooth experience, nice interaction. Give Jerzy a raise, hire more folks like Jerzy, and encourage more people to buy tickets on the phone. Thanks for the nice ticket buying experience.
27 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Customer,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tasha C at AXS USA Provides the best…
Tasha C at AXS USA Provides the best service. Addy does not. He could improve or find a new job.
Thankfully Tasha was good enough for the both of them.
27 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Christopher,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Live Chat (Kyle B.).
Live Chat (Kyle B.) was able to help with my recent purchase. He was quick to respond and also took the time to research and handle my request successfully.
27 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Gary,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The Solution and service was great but…
The Solution and service was great but the wait time was atrocious, I would give it like a 7/10 due to wait time
27 września 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Everett,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.