AXS USA Recenzje 

Great experience working with customer service. My issue was resolved in under 10 minutes, including wait time.

Fast and efficient service and solution to my problem

Kind and generous

I ordered tickets and received an email stating that I would receive another email letting me know when the tickets had arrived. I never heard from AXS again and thus I did not know the tickets were available. I missed the concert because of this, and AXS will not respond.

HORRIBLE. ZERO SUPPORT. copy and pasted a message twice. Supposedly a human. Maddening experience. I will avoid doing any business with this company EVER

AXS advertised that they were selling VIP packages (I purchased the Ultimate VIP benefit package), however this is a SCAM. People use the AXS website to falsely advertise tickets and packages. Upon arriving at the venue for the event (concert at Mandalay Bay Ultra Arena), after a long while of the Box Office searching in attempt to help me (the lady there at the Ultra Arena Box Office was amazing), I was made aware that I was scammed and AXS refused to help or even attempt to help, stating that it's not their problem. DO NOT use AXS.

Kyle b was very helpful and quick, it's not his fault AXS thought I was a bot

Awaiting a ticket transfer link for tickets i bought on resale that actually works for well over a week. Recived a link for tickets multiple times that just comes up with error 404 (have tried every which way to open the link)Customer service chat is vague and not much help at all. Saying its been escalated with seller but I still have no tickets that I paid over the odds for by the way! Tried contacting multiple times a few ways and its not available or you don't get a reply .

We are traveling all the way from the UK for this show and now extremely worried it will be for nothing.Dont use for re sale

Also the survey they email you after the live chat doesn't work either

My issue was not resolved. I had asked one question and was given the same response she initially gave, and then ended the chat when I was still asking for her to clarify the situation better. I feel like I was passed off and the root of the issue hasn't been solved whatsoever.

Brenda I. was the best agent with extreme patience with my situation and knew how to resolve the issue I was facing. She was efficient and provided outstanding customer service to ensure I was satisfied with my experience with AXS

The online request app has been useless. Both the phone agent and live chat agent were thorough.

I ordered tickets on 7/14 and expected a notice when they were mailed. I've sent multiple online requests since 9/24 and event team has still not verified 1) that tickets were mailed, and now 2) that the MOD has been changed to access my tickets via the AXS app..

Sierra was great was able to do beyond expectations!

Stacy was nice and courteous when trying to answer my question.

Donna was professional, kind and courteous. She provided excellent customer service.

thorough friendly and knowledable.

I never received my wristband even though I was sent an email stating it was delivered. I see that USPS was used and I believe they did not do a great job in making sure the item was delivered correctly. I recommend using a different shipping company because they do not even offer a picture of where it was left. For a package so small and valuable, it should’ve been left INSIDE my mailbox and not out on the open. USPS has made it a HASSLE to even connect with someone so I can get answers. Very dissatisfied and now I will have to pay extra for something I had no control of.

HORRIBLE. I have tried for a full year to correct an email problem. Now phone problem. AXS wants me to email my driver's license to them. NO - I will not do that. Zoom me and I'll show it to you. This company - AXS is worthless.

if there was a lower star count than 1 start thats what they could get, negative stars if possible..

Their support are really quite useless can provide no actual solutions to problems, i have been unable to purchase from their platform for sometime now, because my account is "flagged" or something , i have sent them everything i can to get it resolved, pictures of my ID, pic of me holding my ID , i have the money.. i have lived at the same address for the last 16+ years.. .my credit card has idk a 30k limit on , all i want to do is buy tickets but apparently cant...

Very helpful and fast. Thank you so much Ashley

I did a live chat with Samantha M. She was very knowledgeable about everything!! She was polite, patient and stayed with me for 30 minutes while I worked through the problems I was having. If all your live chat agents are like Samantha, then you have the best customer service available!!!