AXS USA Recenzje 

Sahari help me get a big ticket issue resolved very quickly! I had to use my Klarna account to purchase the tickets, but never received a confirmation of the order or the tickets. I was worried that I wouldn’t make it to the show! She helped me get the tickets uploaded to my account and an email confirmation of the purchase. Now we will make it to our concert.

Kyle was a great customer service representative. He was very helpful, patient, and took the time to understand my issue and help me with what I needed.

Sherrill was Extremely knowledgeable and very helpful. Kudos!

Your customer service representative, Bianca was AWESOME. I have trouble with even elementary tech tasks which adds frustration to working through challenges. Bianca was very patient and professional in helping me today. 5stars 😎

It took a while to get to the Live chat but it only took and 20 min to resolve my issue. Anetrice was the mvp.

I had an issue with signing on to my account in addition to verifying that my payable account was correct and my transfer was done correctly. My 3rd livechat agent, Sherrell took ownership of my issues and instead of transferring it to someone else. I know it can be frustrating when working with seniors but she was patient and explained everything to my satisfaction.

Walter was incredibly patient, helpful and willing to help me get access to my tickets after they were sent to an old email I didn’t have access to. Even if I messed up, he was funny and willing to help me quickly. Thanks again! So nice to work with a real person.

Stacy was very polite and I did not have to wait very long to receive assistance.

²I had problems with their website- it's very much not user-friendly.

AXS resold my tickets to an event & it took 4 weeks to be paid the wrong amount & they sent it to the wrong place & they never once responded to my requests for help. The automated "help center" was just designed to further frustrate as my situation didn't fit any of their robotic "solutions."

I entered my bank, debit & PayPal info at least twice each, & in the case of my bank, I did that 6 times. AXS even wanted the physical address for my credit union. When it came to transferring the money, the websites drop down box only listed PayPal & I wanted it to go to my bank.

Don't get me wrong! If the money had gone to PayPal I would've been thrilled. But it didn't- not for 4 weeks.

Good luck getting someone to respond to your concerns or to help you. I got an infinite loop of automatic messages that were frustratingly unhelpful. No one called or emailed me back in the 4 weeks it took to get my money. NOTE: the auto message kept telling me I couldn't get paid until the event happened. *I started the process the day after the event.*

After hours of trying in the 4 weeks since the event, I got paid - but not in the manner I wanted.

And also? They changed the amount from what they initially said I was owed. I realize they deducted a fee on TOP of the fee they got on the initial ticket sale but why deduct 20 *more* dollars out of that? When AXS informed me that the tix sold they told me the amount I was getting.

I didn't get that amount.

Also? Before I was paid, my AXS account kept switching between the dollar amount promised and zero. Log in on Tuesday and it's $x amount. Log in on Friday (after checking if the money was transferred & discovering it had not) %going back to AXS to see my total was zero. On the next Tuesday, there's the money back at AXS. Later that day zero again. When the total was zero I checked all the accounts I provided & the money was not there.

Where was it?

Did AXS hold the money to gain interest? Do they do this worldwide?? That's quite a racket!!

I will never attend an event that AXS is involved in until they update their computer system & software & provide phone numbers of where to call to get answers or help. And send me an apology for not answering my dozens of inquiries, wasting my time & stressing me out.

Quick and thoughtful assistance to my request.

Casey did a wonderful job and they were able to resolve my questions in a timely manner.

Rating: 1/5

I bought 2 tickets to Head Trip 2026 on May 14. Nearly five months later, with the event five days away, AXS had still not issued or shipped them. No email, no warning, nothing. I only found out because I checked my order page myself and it still said "Tickets for this order have not been issued yet."

When I contacted live chat, the agent, Tasha C, told me the tickets would finally be shipped today, to an address I no longer live at. I asked her to change it, since nothing had shipped yet and the delay was entirely AXS's fault. She told me it was "too late," and then that "no one at AXS can change the address." When I asked for a manager, Tasha C told me any manager would give me the same answer, that she could not escalate, and that AXS can't send a transcript of the chat, so I had to screenshot it myself. She ended by asking what else she could help me with, as if the problem was solved.

That is not a policy, it's a refusal to take responsibility. AXS held my $998 for months, failed to deliver the product, and then used its own lateness as the reason it couldn't fix the problem. The only solution Tasha C offered was to pick the tickets up at the box office, which I should have been told months ago instead of after I had to chase AXS down. Only after I pushed further did she give me the phone number for a live agent, which should have been the first step.

To top it off, Tasha C said the address "changed 9/30/2026," a change I never made, and she did not explain it.

The agent was unhelpful, scripted, and unwilling to escalate. AXS needs to email customers when something goes wrong, let chat agents escalate, and let managers actually manage. Right now AXS takes your money, goes silent, and tells you it's your problem when the deadline gets close.

Stacy is phenomenal. She was knowledgeable, understanding, and quick to resolve my money transfer issue. I wish she could help me with every avenue of my life!!

Great personal attention from the assistant, they answered in a very prompt fashion on point , very helpful excellent job!!! I am very happy with this customer support.

Looks like folks either have a good experience or a terrible one with this ticket seller. Ours was terrible. Bought tickets in April for a show the first weekend in October. Never received an email with the actual tickets after checking and checking and rechecking. Found out the morning of the show that the seller might have put the tickets we supposedly had already purchased on another site: no tickets for a show we had made all day plans around starting 6 hours later. And oh, by the way, 24 hour chat -- evidently doesn't mean 24 hours per day. We couldn't get any help until well into the morning. Not sure how we 'bought' tickets that AXS didn't actually get for us. Recommendation: buy tickets direct or from a better reseller.

They were very helpful through the live chat and provided a solution, thanks!