I had double booked an event. I contacted AXS and used their Live Agent feature. Sam M. found that the venue allows for same day refunds and guided me through the process. He made it quick and simple... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your advisor should have lead the interaction and provided a solution that I ended up figuring out for them. I suggested the following verbiage: "I understand that you want the tickets under one... Zobacz więcej
Reakcja na opinię
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jay... Zobacz więcej
I unfortunately made a mistake and purchased tickets for the wrong date for the event I was trying to get to. I was initially told there was nothing I could do about it, but I could put a request in... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Official tickets and your source for live entertainment
Dane kontaktowe
Stany Zjednoczone
- www.axs.com
4,3
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tasha was very efficient in resolving…
Tasha was very efficient in resolving my concerns. Enjoyed chatting with her.
9 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Dean,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
You have to get an App?!?!
The fact that you HAVE to get an App and sign up to get your tickets is insane!! Boo! Their App doesn't even show the opening acts. Could this be a joke?
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Thomas,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Efficient customer service who answered all of my questions
The customer service agent, Stacy, was efficient. She listened to all of my concerns and answered all of my questions quickly.
9 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Clark,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Great customer service
Kiara was an amazing help with explaining the issue I was having, and the steps needed to solve it!
I'm very happy with the customer service and solution that was found.
9 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Autumn,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kiara went above and beyond when it…
Kiara went above and beyond when it came to fixing my issue. I had mistyped my email and she helped me through every step to verify my identity and get my email updated. It was definitely an error on my end that Kiara helped rectify! Thank you so much!!
9 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Alexis,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Tracy went above and beyond
Tracy went above and beyond trying to help. She deserves to be recognized for that.
I do not understand why the problem has not been able to be fixed. The app worked fine on my phone for years and all of a sudden 10 min before game time of the LA Kings home opener, I could no longer sign into the app. I have spoken to 4 people so far and the second girl was just plain rude and rushed me off the phone after giving me false information. I have season seats and have to be able to manage them via the app. My season seat account is under contract using this email address for years and now your system apparently can no longer communicate with it. To change the email would mean having to draft another contract for the seats and I am not able to do this without having to spend hours traveling to get it done as I don't live in Los Angeles. It would be much easier if your IT department could work with me direct. If I could move to a different platform, I would do so immediately. There is nothing wrong with my router,phone or anything on my end. I do tons of work on this phone and everything except the ACS app still works perfectly. Very disappointed in AXS.
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Tim,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Asjhai was extremely helpful
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Aerein,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
My latest dealing with customer support…
My latest dealing with customer support was great. Sadly, the platform that y'all use is not very user-friendly. I had to go back-and-forth with the virtual client to even try to talk to someone. Once I got connected, I got disconnected twice and had to go back through the whole process again.
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Jon,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Dodge all questions and skip to the end…
Dodge all questions and skip to the end of the process multiple times ending the string of messages without you being able to respond very unprofessional
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Aritz,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Tracey was so kind and gracious!!
Tracey was so kind and gracious!!! Her professionalism and personality are pure gold! What a delight she is💕☺️💕☺️💕
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Ellis,
Thank you so much! Tracey is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Tissa is the best!!!!
Tissa was extremely friendly, patient, and an excellent communicator. I had a very difficult problem to solve but she took the time to understand the issue and work together on a solution. Her instructions were very clear and easy to follow. She was able to resolve my complicated issue and did so with a smile I could hear over the phone.
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Joel,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kyle was quick and responsive and…
Kyle was quick and responsive and helped with my issue. Highly recommend! His customer service was great, he found me a solution quickly and was very pleasant to chat with!
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Lindsay,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
App issue
I had a problem with my account on the app. I spoke to Elizabeth on live chat, and she was excellent. Walked my through the process, explained next steps, and stayed with me to ensure I was able to access my tickets for tonight. Awesome service! Thanks Elizabeth!
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Mike,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
She was very patient for a dumb dumb…
She was very patient for a dumb dumb like me. Thank you Ashley
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi TK,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Horrible for getting postponed
Horrible for getting postponed. They will keep your money forever. Very difficult to get ahold of customer service and they arent helpful
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Ethan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
The attendant Casey was fast and solved…
The attendant Casey was fast and solved my problem with due dilligence
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Cibelle,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I purchased Quick Passes for a show
I purchased Quick Passes for a show. The venue decided to not do Quick Passes. I was told by AXS that there are no refunds.
I paid $60 for 4 passes that went into their pockets and was just stolen from me.
2 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Russell,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Ashley H=Bad Customer Service
Ashley H wasn't able to help me and was very rude. Poor customer service, no solution, and no explanation
8 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Peter,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Ladaysia was a great help to my…
Ladaysia was a great help to my concern! She made me feel like she tried her best to figure out a solution for me!
7 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Priscilla,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Helpful suggestions
7 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Yonglin,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.