I had double booked an event. I contacted AXS and used their Live Agent feature. Sam M. found that the venue allows for same day refunds and guided me through the process. He made it quick and simple... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your advisor should have lead the interaction and provided a solution that I ended up figuring out for them. I suggested the following verbiage: "I understand that you want the tickets under one... Zobacz więcej
Reakcja na opinię
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jay... Zobacz więcej
I unfortunately made a mistake and purchased tickets for the wrong date for the event I was trying to get to. I was initially told there was nothing I could do about it, but I could put a request in... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Official tickets and your source for live entertainment
Dane kontaktowe
Stany Zjednoczone
- www.axs.com
4,3
Doskonała
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Agent answered my question quickly
Sherrell understood my question and had the answer for me right away! A simple fix to my dilemma. Straightforward and simple. Thanks a million!
14 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Scrawny,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Odpowiedź od AXS USA
Hi s,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Extremely disappointing ticket-buying…
Extremely disappointing ticket-buying experience
I was trying to purchase tickets for A$AP Rocky in Melbourne, and the entire experience was incredibly frustrating. I initially joined the queue and got through within a few minutes, only to be told that I needed a code. There was no clear communication or prior notice explaining that a code was required, leaving me completely unprepared.
I then went to the app, selected the Mastercard presale, and waited another five minutes to get through, only to find that all general admission tickets had sold out. I then decided to purchase four seated tickets instead. However, as I was adding the tickets, the website kicked me out. When I logged back in and tried to select the same seats, most of the available options that allowed four people to sit near each other had already sold out.
The website and app were unreliable, the process was unnecessarily complicated, and the communication was extremely poor. Customers should not have to waste time navigating a confusing system, only to lose their chance at purchasing tickets because the platform fails to work properly.
Overall, this was a terrible ticket-buying experience. The lack of clear communication, technical issues, and inability to secure tickets efficiently made the entire process unnecessarily stressful and disappointing. The platform needs significant improvements to both its functionality and communication with customers.
14 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Oliver,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Kiara was very helpful when it came to…
Kiara was very helpful when it came to helping me with my issue!
13 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Sandra,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Help with MY mistake on buying tickets
Stacy was very capable and friendly and is trying to resolve my issue of buying tickets for the wrong day.
13 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Brenda,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Excellent Service
It was a quick service and the agent answered exactly what I asked. Excellent.
13 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Wendy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Stacy was the best!
Stacy was the best.
Quick, efficient, and very friendly to work with.
Resolved my issue.
I am a happy patron for sure!
13 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Dar,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley provided amazing service!
Ashley was patient and corrected my mistake in picking the wrong date for a concert. Very professional and provided great service.
13 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Tony,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Sherrell was very helpful and quickly…
Sherrell was very helpful and quickly resolved my issue.
12 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Liana,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
This person resolved my issue in a very…
This person resolved my issue in a very fast and efficient manner.
12 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Charles,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Odpowiedź od AXS USA
Hi Steven,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Very helpful!
Sherell was very helpful! 10/10 very quick and communicative:)
11 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Kenzie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla was diligent and very helpful
Makayla was diligent and very helpful
11 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Mac,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I was having difficulty seeing funds…
I was having difficulty seeing funds available for tickets I had sold. The live chat agent, Sherrrll, was very helpful in walking me through the process to prompt the funds to be transferred. Now to wait 7 to 10 days for them to get there.🙂
11 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Sue,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Staff is very friendly and will help…
Staff is very friendly and will help you troubleshoot your issue until it gets resolved.
11 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Danny,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Got the job done right!
Very efficient and was able in helping me add 1 ticket to my order. Casey was very clear and concise and made it an easy fix.
10 października 2026
Opinia niezależna
I love my experience with your online…
I love my experience with your online live support! Jaylon was a huge help!! I was super stressed about not being able to attend a concert with my friends due to using the wrong email information. Jaylon walked me through the entire thing from start to finish. He was super fast with reply time as well! Extremely kind through the entire process as well!!!! Amazing customer service! I was apprehensive about doing online customer support since I usually prefer phone call but Jaylon left a wonderful impression on me. Thank you guys!
10 października 2026
Opinia niezależna
Jaylon was no help at all
Jaylon was no help at all, and he was very passive aggressive at times. I asked him how i could leave feedback, and he gave me an incorrect link and i really had to push just to get the correct link
10 października 2026
Opinia niezależna
The service rep communicated clearly…
The service rep communicated clearly and resolved the problem
10 października 2026
Opinia niezależna
Tasha was very efficient in resolving…
Tasha was very efficient in resolving my concerns. Enjoyed chatting with her.
9 października 2026
Opinia niezależna
Odpowiedź od AXS USA
Hi Dean,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.