Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Zobacz więcej
Reakcja na opinię
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite. Knowing my budget he adv... Zobacz więcej
Reakcja na opinię
Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Dane kontaktowe
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Zjednoczone Królestwo
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Doskonała
492 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I ordered 7 75" TV'S
I ordered 7 75" TV'S, When I chased, it turned out that the manufacturer was delyaed on producing them. I spoke with our account manager and they got me a better spec unit and delivered with 24 hours!
I was gobsmacked by the service. First class!
Thank you AV Partmaster
4 kwietnia 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon West IT Manager
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great communication
Quick responses and pleased with the product, which was a projector. We have used AVpartsmaster afew times now and I fully recommend them. Polite, professional and great communication throughout the buying process.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Martin Van Der Sande
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent pre-sales servioce and honest discussion.
I ordered an item and the team contacted me to ensure it would meet my needs, taking the time to discuss where it would be located, use case and context. They voiced valid concern that it might fall short of expectations and explained this clearly. They were patient, polite and communicated well - in the end we found a straightforward solution which meant the item I requested could work as intended, so it was dispatched same day. At no point did they request a review - I asked how I could provide feedback for the excellent customer service.
26 marca 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Mr Biscuit
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Extremely kind end helpful service
Extremely kind end helpful service. We are super happy. Thank you Ellie! /Global Parametrics
11 marca 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Anna
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We have been dealing with AV…
We have been dealing with AV Partsmaster for many years now and always had a great service.
Our account manager Scott Parker has always gone above and beyond for us. Would definitely recommend.
11 marca 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Odpowiedź od AV Parts Master
Afternoon Vinita
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company
Very good communication and timely delivery. Parts were as expected. Will use again
4 marca 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Simon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent company very helpful customer…
Excellent company very helpful customer service, went out of their way to make sure order arrived on time and that it was suitable for my home by offering the products dimensions and various facets of my purchase to ensure suitability top class
8 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Matt
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Tip-top service
I ordered two audio cabling items that needed to work together. One was "a "discontinued" item, but Ellie called me, found exactly what I needed, recommended a substitution (at lower cost), and arranged for it all to be delivered super-quickly, with partial refund. That's tip-top service.
3 marca 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Alan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service!
Excellent customer service, getting in contact to let me know that my order was in stock and ready to be shipped.
Prices are competitive.
So far very happy choosing to buy from them
23 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Konstantinos
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service.
Deborah at Parts Master phoned us to advise on our order and was extremely helpful. The order was received the next day and was well packaged. We would definitely recommend them.
19 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Fiona
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Been dealing with AV for the past 8…
Been dealing with AV for the past 8 years. Scott and his team have bent over backwards to ensure all items have arrived when they should and nothing is ever any trouble for them. Great company
18 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service
Fantastic service! The products that I ordered were exactly as described, arrived promptly, and securely packaged. In addition to this, the service has been outstandingly good, with special thanks to Deborah for keeping me up to date throughout my order on expected delivery times. It is really refreshing to work with a company that goes the extra mile with their customer service. I highly recommend AV Parts Master and will definitely use their services again in the future.
14 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Ella
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Thank you Scott
We are a long time customer of AV Partsmaster with Scott as our account manager. He is always helpful and super fast responding with the best quotes!
Most importantly deliveries always on time.
12 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Tina
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer communication
Great customer communication
The rep I've dealt with was extremely helpful and knowledgeable and went above and beyond.
Great prices on what i've ordered as well!
11 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Aaron
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great supplier, huge product range, helpful staff!
Great supplier. Fantastic range of products and competitive pricing. Been using Aidan for over a year now and he is always available to assist with specifying some equipment or offering technical advice. My preferred supplier hands down!
11 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Josh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really impressed
Really impressed, especially with the proactive nature of Austin to help me get the right projector for my needs.
11 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon James
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
What's not to like?
I was recommended to use AV Partsmaster by an ex-colleague from a previous employment.I was put in touch with Jordan who dealt with our enquiry promptly and understood our requirements well. He arranged a demo screen for us to test and when we were ready to place the order he arranged next day delivery.
What is not to like? If only buying this was always this easy!
10 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and advice
Thank you Jordan, your knowledge of projectors and advice for my particular use was a great help today. I'm now confident I will be able produce bright and colourful backdrops in photographic studios for years to come. I wasn't at all certain of that before your help. I can't wait to put the projector to use and get creating interesting images. Thanks again.
Jon
7 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Jon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great proactive customer service
Went the extra mile (twice) to contact me about the delivery date and then to contact the supplier to sort out a timing issue on the delivery
7 lutego 2025
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Paul
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.