I recently traveled to Bali and unfortunately had to make two separate claims for medical treatment after the trip. I was pleasantly surprised by how smoothly everything went with the travel insurance... Zobacz więcej
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Read the fine print and purchase another insurance. Total waste of time even having it (non medical related). As an example(we did not claim for cash)- £150 excess per person with a £200 cash limi... Zobacz więcej
Spoke to a lovely lady who helped me very much about 2 weeks ago now.I would have given 5 stars but I requested a paper copy be sent to my address for upcoming cruise holiday ( as I dont have a printe... Zobacz więcej
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Highly Recommend. I found A to Z really easy to use and understand. The cover was explained simply so I had confidence that everything I needed was taken care off. Booked for myself, my niece and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Travel Insurance for your next big adventure! Get the cover you need with A to Z Cover. You can get travel cover for single trip or multiple trips. There’s also cover for family travelling plus backpacking, cruising and winter sports. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual, single trip & backpacker policies • Cover for winter sports, cruise, gadgets, golf, wedding & more A to Z Cover was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
Dane kontaktowe
Zjednoczone Królestwo
- 02921 684346
- customerservice@atozcover.co.uk
- www.atozinsurance.co.uk
3,9
Dobra
68 recenzji
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Do not use this company.
This is most certainly a company to avoid. I have had a claim ongoing now for some considerable time and keep on getting fobbed off whenever I have contacted them. That's after all the hoops you need to jump through even before you get your claim supposedly looked at. Do not use this company.
If reading this You also might now notice that they have responded here by asking for my policy number to escalate things. Did that already. Still no further forward. Awful company
2 września 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good afternoon, Neil,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
still waiting for simple missed port claim
I submitted a very straightforward claim on 18th August for a missed port from a cruise, it was seemingly only sent to/received by Ergo on 2nd October. I should not still be waiting for my payout for a simple missed port claim!
No replies to emails.
7 października 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good afternoon, Ruth,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
Found the A to Z site easy to use
Found the A to Z site easy to use, plus no unnecessary questions. My quote was very competative and a good policy. Will use again.
24 września 2025
easy checkout
25 września 2025
Affordable and was clear and concise
The process was simple to negotiate and the product met my needs.It was also affordable.
23 września 2025
Lowest quote single hol cover
Lowest quote, clear schedule, straight forward to buy. Documents emailed quickly
21 września 2025
Expensive for what you get but it'll do…
Expensive for what you get but it'll do whisked I'd looked around
24 września 2025
Pathetic service and Care
My wife had a trip booked to Egypt with our daughter and granddaughter to travel in August.
In late July she was taken ill with a heart condition and was advised not to travel.
A letter from our doctor costing £40 was sent with her claim also full details from Tui of the cost of taking her off the booking as the other 2 decided to travel.
AtoZ state all claims will be decided within 2 weeks of receipt! What a con!
It's now mid September and I've just spent over one hour on the phone to be told they are still assessing the claim. Obviously looking fo any excuse not to pay !
Avoid this company , it is anything other than value for money.
Following the reply below from them we were asked for a copy of the invoice which we emailed , one week on they have not confirmed it was received
So we are still left hanging again proving again lack of consideration for their customers!
Following on from my last comments , we had a call from a very nice man later the same day who gave my wife assurances he would quickly sort the claim out and the following day we received confirmation the payment was on its way.
For that we are obviously pleased but my wife is suffering with the news of her health so the flaw in AtoZs customer care only added to her stress .
That aside we are glad it's over, so thank you.
15 września 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good evening, Malcolm,
We appreciate your feedback and regret to hear about your dissatisfaction with the claims process.
Thank you for providing additional information earlier today, which has helped us locate your policy in our system. I want to assure you that we are actively collaborating with our internal teams to further investigate this matter.
Your concerns have been forwarded to our claims and complaints team, who will reach out to you to better understand the issues you have encountered.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
The A to Z Insurance Team
Awful
Awful. Submitted a claim for medical expenses at the end of July, and have yet to receive a decision (it is now September). When I emailed to chase the claim the only response I received was an email telling me they would respond in 5 days…they didn’t. When I called the call centre I was told I would be updated in 48hrs…I was not. I eventually received an email requesting some documents which I was able to provide but had already included as requested with the initial claim form I submitted. And so it has continued. This company seem to be operating on a policy of hoping you forget and go away.
30 lipca 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good morning, Matilda,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
Update: 08/09/2025
Hi Matlida,
Thank you for sharing additional details to enable us to find your policy in our system and investigate this further.
I have been informed that our call centre reached out to you this morning regarding your claim, and a complaint form has been submitted to facilitate further investigation into this issue. Our claims team are also aware of the complaint and will prioritise its review, ensuring that you receive an update as soon as possible.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
We sincerely apologise for any inconvenience this situation may have caused.
Many thanks
The A to Z Insurance Team.
Did not receive policy details by…
Did not receive policy details by email. Had to check with bank that debit had gone through. Went through u erous numbers for contact details.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Hi Les,
Thank you for taking the time to leave us a review and we're sorry to learn you have not yet received your documentation.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to locate you on our systems and investigate this further
Many thanks
The A to Z Insurance team.
Extremely Disappointing
Quite frankly, the worst insurance company that I have ever had the misfortune of dealing with. Having submitted the claim two months ago, I have called to chase progress 3 times, sent multiple emails. Each reply has indicated a 3-5 day timescale for reply. This has not be adhered to once! I am aghast, quite honestly. Have asked for details to issue a formal complaint for referral to the FSA.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good morning, Jake,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
Good morning, Jake,
I would like to thank you for taking the time to leave us a review, and for raising this to our attention.
I can assure you we have been working with our internal teams to investigate this further. We have passed your concerns on to our claims, and claims complaint team who have logged a formal complaint due to your expression of dissatisfaction regarding the process. The team will be in touch to help understand the issues you have experienced.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
The A to Z Insurance Team
Claim through the parent company
Firsty, let me say, I did receive my pay out.
However, A to Z Insurance is a subsidiary of Ergo Travel insurance. You have to make your claim through Ergo. Which involves sending a copy of the insurance certificate.
I had a missed port claim. I previously had an annual policy with another provider. They processed my claim and had the money in my account within 48 hours.
The Insurance company correctly Assumed that if I had a letter addressed to me from the cruise company explaining the reason for the missed port, that was sufficient.
This obviously proved I had a valid booking that was paid in full.
However Ergo required me to send a total of 17 pages of documentation, including the Insurance certificate and reference number.
Is It too much to ask them to have a record of my policy somewhere?
I purchased via a subsidiary company. Which i only realised when making the claim.
On the website, there was not a category for my claim. So I had to call them for advice on how to fill it in.
I was paid out 3 weeks after submitting my claim. I don't understand why it would take 3 weeks.
All you need to know is that I have a policy and I went on the cruise.
This is obviously the way the other Insurance company saw it.
I have 5 more cruises booked.
I'm not going to say i won't use A to Z again. However, next time I will search for another provider first. And check if the named company is also the provider. I will read the claims and pay out performance reviews.
POLICY NUMBER GIVEN AS REQUESTED
30 maja 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good evening, Oly,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your A to Z Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The A to Z Insurance team.
Update: 04/07/2025
Good morning, Oly,
Firstly, I would like to thank you for taking the time to leave us a review and we're sorry for the time taken in responding.
I can assure you we have been working with our internal teams to investigate this further. We have passed your concerns on to our claims, and claims complaint team who have logged a formal complaint due to your expression of dissatisfaction regarding the process. The team will be in touch to help understand the issues you have experienced.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
The A to Z Insurance Team.
Claims process is terrible
Due to a weather delayed flight (36hours), my connecting flight was missed so I needed to claim for the re-scheduled flight and associated costs.
Firstly the customer support was closed on weekends and over the Christmas break, so I was unable to get any assistance from the company.
The claim proces required submission of documents via their portal, a lot of these were then re-requested over e-mail.
The whole claim process had to be fought for every amount and took three payments over 3 months to finally cover all of the sections of the policy.
At each stage I was told it was the final payment until I challenged that it did not cover what was in the claim.
No statement on the amounts and applicable sections of the policy have been received, so it is difficult to confirm what has been paid.
2 stycznia 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Good morning, Oliver,
We appreciate you taking the time to share your feedback, and we regret to learn about your unsatisfactory claims experience.
I have forwarded your concerns to our insurer, who will escalate this matter to the claims complaints team for a formal investigation. They will reach out to you directly once the review is complete.
In the meantime, should you require any further assistance, please do not hesitate to contact us at 0330 175 7858 or via email at travel.sales@atoz-insurance.co.uk
We sincerely apologise for any inconvenience this situation may have caused.
The A to Z Insurance Team.
Great company
I recently traveled to Bali and unfortunately had to make two separate claims for medical treatment after the trip. I was pleasantly surprised by how smoothly everything went with the travel insurance company. The claims process was quick and straightforward, and I received the reimbursement promptly (minus the standard excess, which was expected). It's such a relief to know you're in good hands when things don’t go as planned. Great service and support — highly recommended!
3 marca 2025
Opinia niezależna
Odpowiedź od A to Z Cover
Hi Kamil,
Thank you for taking the time to provide us with feedback on our services. We're glad to see that you’re happy with our service, as this is what we aim to provide. We look forward to helping with your future travel needs!
Please take care and have a lovely weekend,
Thanks,
The A to Z Insurance team!
Not the greatest experience
I reached this company through a Medical Travel Insurance comparison site. It wasn't the cheapest but offered more than one type so thought I would try it. After purchase I couldn't open my attached documents as they were password protected and I didn't have a password. I emailed and got no reply. I telephoned and after listening to all the necessary info TWICE I was kept waiting for ever. I even tried the claims tel number but same result Hung up in the end. Eventually I did receive an email answer so did amend the review a little.
10 marca 2025
Opinia niezależna
Odpowiedź od A to Z Cover
We value your feedback and are sorry to hear that your experience did not meet your expectations. During peak times, our call centre aims to respond to emails within 2-3 days, although responses are typically provided on the same day. Mondays tend to be particularly busy, as our call centre is closed over the weekend, resulting in an increased volume of inquiries.
For individuals abroad facing a medical emergency, our emergency medical number is accessible 24/7. I sincerely apologise for the unsatisfactory experience you faced during this high-demand period. Our call centre statistics from the past quarter show that 77% of calls are answered within 30 seconds.
In the email confirmation, along with your policy documents, we include information regarding the password format required to access your documents. This initiative is designed to minimise the need for customers to seek assistance in opening their documents. In light of your feedback, we will ensure that this information is presented more clearly in future emails.
Once again, we apologise for any inconvenience this may have caused.
In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk
The A to Z Insurance Team.
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