Aston Autopark Recenzje 

3105
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I purchased a used car from Aston Auto Park, and what a wonderful experience it was, a young lady called Carly, she did my transaction and she was brilliant from start to finish. She helped out with a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The reception staff were very friendly and helpful when I dropped my vehicle off. The work was done promptly, on time and very much to my satisfaction. I will definitely use Aston again and am happy t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

from booking my cars service and m.o.t with Aston of Melton to it being collected and returned after work was completed everything was done to a high standard, staff were helpful and polite

Reakcja na opinię

Oceniono na 5 z 5

Having recently moved from Hampshire to Melton Mowbray I was looking for somewhere to take over the service and MOT of my 2015 Citroen DS3 which I have had from new and always had main dealer service.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon samochodowy
  2. Naprawa samochodów

Napisane przez firmę

Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.

Multiple Customer Excellence Award Winner

Napisane przez firmę

Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 92% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(3105)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 208

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Been with them for years and have never been let down.

11 września 2025
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Odpowiedź od Aston Autopark

Thank you for your review and years of continued loyalty. We look forward to seeing you again!

Oceniono na 5 z 5

Smooth painless purchase

Smooth painless purchase. Highly recommended

5 września 2025
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Odpowiedź od Aston Autopark

Thank you for your excellent review and recommendation!

Oceniono na 5 z 5

Brilliant service

I have recently purchased a car from Aston Vauxhall and I am very pleased with the car and the customer service that I received from Sonny. He was very honest about the vehicle and sold it to me in brilliant condition. Additionally, the process was very straight forward and easy when I traded my old vehicle in. Overall, I would highly recommend purchasing your next car from here.

30 września 2025
Opinia niezależna
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Odpowiedź od Aston Autopark

Thank you for your excellent review and recommendation! We will pass your kind words on to Sonny and hope you enjoy your new vehicle.

Oceniono na 5 z 5

Amazing experience

Amazing experience
Offered refreshments on arrival
Lovely customer service
Car was sorted so quickly and efficiently

28 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you, Morgan, for your excellent review and kind words! We are glad you were pleased with the experience.

Oceniono na 5 z 5

Air bag recall work

From the initial enquiry to the work being carried out and the after service was all very good

28 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you for your kind review and custom!

Oceniono na 1 z 5

Astons broke my car and cost me £400

I took my citroen ds3 to Astons to have the airbags replaced as per the recall issued by citroen.
When i took my car in it had a minor oil leak from the rocker cover. I was aware of this. My car had NO other faults. Its used daily by my husband who starts at 4:30am.
I left my car with them and collected it the following day.
When I picked up my car I was told the car had been given a "complimentary health check" - i did not ask for this, nor was i aware this would be done.
I was informed that the "technician " had discovered - both my headlights had blown.
BOTH. ...and I had a MAJOR oil leak.
Everything else was green which meant fine.
This included, according to the check list condition of coolant.
Anyway I took my car away , drove it home (less than 2 miles) and parked it up. It was not used over the weekend.
I got a phone call Monday from Astons asking if the car was alright. I said it was as I had not used it, so assumed it was fine.
About an hour after the phone call my husband rang - to say he had broken down.
He had taken my car , as usual to work.
He was at the side of the road, and the car had overheated. On checking, the pressure cap off the radiator header tank was missing. There was water & coolant sprayed over the engine bay.
I dashed out after ringing round to try and buy a new pressure cap. I got one from Grantham, and took it, along with more coolant to my husband.
We nursed the car home and checked the head gasket - luckily that seemed fine. The car was topped up and checked the following day. It was now losing coolant.
My husband contacted Astons who said they would contact us the next day.
Astons technicians were the last people under the bonnet of my car...they sent a curt email saying nothing they did would have caused the fault. The matter was, in their eyes, closed.
I took my car to Burch Mas and Mark looked at it and immediately said the water pump and crossover pipe had blown due to overheating. This was caused by the pressure cap not being secured properly, and popping off losing all the coolant and water. £425 later my car was fixed.
Astons claim they only provide a " visual check" on the coolant - but according to their paperwork AND their own website
"THE CONDITION OF THE COOLANT" is checked. This would require the removal of the pressure cap- if only to look at the coolant to check for particles etc.
To say I am livid is the understatement of the century.
For Astons to blatantly LIE about their checks and then deny any wrong doing is insulting. Its cost me over £400 because of their mistake, their incompetence and they simply brush it off by saying "the matter is now closed".
Its FAR from closed. I will be taking this to trading standards and the motoring trade ombudsman.
Frankly disgusting behaviour from ASTONS.
Do not trust them with your car.

25 sierpnia 2025
Opinia niezależna
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Odpowiedź od Aston Autopark

We’re sorry to hear about your experience and appreciate you sharing your concerns.

To clarify, our coolant checks are carried out visually, so there would have been no need to remove the reservoir cap during our inspection.

Following an internal investigation, we also noted that the oil level was low when your car first arrived. We understand that you checked the oil level when the vehicle left us, so we were not the last to look under the bonnet. Please be assured this is not about apportioning blame, but about making sure we fully understand the situation.

In hindsight, we agree we should have arranged to see the vehicle again, and we will be discussing this further with Burch MAS. For clarity, our coolant check involves a visual inspection of the reservoir to confirm the level and to look for signs of contamination, such as rust, particles, or an oily film.

Oceniono na 5 z 5

Great Service

My vehicle was dealt with under the air bag recall.
The customer service was excellent from my initial call to the collection of my vehicle.

19 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you for your kind review and custom!

Oceniono na 5 z 5

Service on my 2 year old Vauxhall Corsa GS-1.2…

Had my 2 year old Vauxhall Corsa GS-1.2 litre recently Serviced at Astons Vauxhall. Very pleased with the Service, they even washed the car and vacuumed it inside for me. Would highly recommend Astons.

14 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you for your review and recommendation! We are glad you were pleased with our service

Oceniono na 5 z 5

Great service

Great service, great communication

31 lipca 2025
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Odpowiedź od Aston Autopark

Thank you, Justin, for your kind review and custom!

Oceniono na 5 z 5

Great experience from the booking…

Great experience from the booking process through to collection,. Had collection and delivery booked but due to a change in our circumstances had to alter this at short notice and the reception team were fab.

14 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you, Laurence, for your review and your custom!

Oceniono na 5 z 5

Great experience with the customer…

Great experience with the customer service staff. All were thoroughly helpful and informative throughout the whole process for a recall on my car. The guy who picked my car up from my house and also the service team were amazing too. It was a quicker than expected fix and they even did a car safety check before I picked it up which was an added bonus. Thank you 🙂

14 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you, Talitha, for your review and kind words! We are always happy to help.

Oceniono na 5 z 5

Following the Citroen Takata airbag…

Following the Citroen Takata airbag recall, Aston Vauxhall kept me updated when it would be possible to replace the airbag. The replacement itself was very quick and they reassured me that all the necessary paperwork would be completed and Citroen would be notified - couldn’t recommend them enough!

14 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you for your kind review and recommendation!

Oceniono na 5 z 5

The staff at Astons when I bought my…

The staff at Astons when I bought my car in for airbag change were absolutely brilliant even icluding a lift to and fro from the town centre I cannot find any fault whatsoever with our visit to Astons I would truly recommend them

14 sierpnia 2025
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Odpowiedź od Aston Autopark

Thank you for your kind review and custom! We are glad you were pleased with our services.

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