Arctic Spas Recenzje 

205
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Arctic Spas have always provided great service. We had our Frontier serviced and repaired by Kieran today who was professional and courteous. One of our pumps had sadly broken and Kieran explained to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve always had Artic Spa tubs. This is our second one, now 6 years old. Had an intermittent flow issue on the heater pump. Whilst it was a long wait for an engineer visit Kieran was fantastic. We... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Kieran came to repair (broken pump) and service our hot tub. He arrived on time and soon assessed the problem. He informed us to what needed to be replaced and what problems may occur, fortunately the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Easy purchase from start to finish, David sorted out our needs efficiently and kindly checked our installation site was suitable. Kieran and Ben installation team arrived early and did a cracking j... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wannami z hydromasażem

Napisane przez firmę

Celebrating 26 years of business here in the UK🎉 Arctic Spas hot tubs & All Wethaer Pools are known for being engineered for harsh climates, featuring energy-efficient designs, easy maintenance, and durable construction, with features like the FreeHeat™ system, Spa Boy Automated Water Care and Forever Floor. We’re extremely proud of being one of the longest running hot tub distributors in the UK. Our longevity is built on our customer service, our products efficiency and our advanced technologies.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(205)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

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Oceniono na 5 z 5

Kieran came to service my hot tub…

Kieran came to service my hot tub today. He phoned to say he was on his way giving an arrival time. Professional and very helpful member of the service team together with Mat who is always very helpful and knowledgeable . Thank you both.

2 kwietnia 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks Nigel for the superb feedback, we'll pass this on to Kieran & Mat. Hope you're enjoying a soak later today 😎

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Hot tub service

Heath arrived today to service our hot tub. He was very polite, friendly and professional. Heath called me when he was on his way and gave me a ETA. He arrived on time and got straight to work. He answered all our questions and it is clear he is full of knowledge. Thanks again Heath.

26 marca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Alan, thanks for the great feedback. Hope you're looking forward to a soak this weekend and we'll pass your review on to Heath.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Service Department Excellent

Kieran came to fix a leak in my hot tub today. He phoned to say he was on his way giving an arrival time. Professional and very helpful member of the service team who are always great to deal with.

24 marca 2025
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Karen, and thanks for the excellent review. We'll pass this on to Kieran who will really appreciate it.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Recently brought the Eagle classic spa…

Recently brought the Eagle classic spa and upgraded it to custom with Spa Boy.
The process has been thorough, loads of communication. Very polite friendly professional staff (Roland & Clare @ Hartlebury)
The delivery and installation team were fantastic, again polite, friendly, professional and very knowledgeable. (Kieran & Paul)
Thanks All!

10 marca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the great feedback Sharna and we hope you're enjoying a soak later tonight. We'll pass your comments on to the team.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Great Service

Had a warranty visit from an Arctic Spas engineer today and could not fault the service and professionalism. He did a thorough job and could not recommend him enough. This is our second spa from this company and would highly recommend. Thank you

6 marca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the feedback Kate, we really appreciate it. We'll pass this onto the team :-)

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Excellent service

Excellent service - Heath did an excellent job servicing and cleaning our spa. He arrived on time and worked quickly and efficiently to complete the service. He did a very professional job and kept us informed throughout.

5 marca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Sal, thank you for the great review. We'll pass your comments on to Heath as he'll really appreciate the feedback.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

This was a free service as an apology…

This was a free service as an apology for a very poor first service on our Hot Tub (thank goodness for camera's on the property to prove this). Paul came to service and was really good, he gave such useful advice as well. He was very thorough and took his time to make sure we were completely happy this time, which we were. Thank you paul

14 stycznia 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thank you for the feedback Justin, we really appracite it, and this will help us do better going forward.

We'll pass your comments on to Paul as well, who's one of our longest serving technicians.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Upgrading an Arctic Spa…

Heath and Paul turned up on time and were very pleasant and professional. They disconnected our 20 year old Arctic Spa and then we waited for the crane to remove the old Klondiker and then hoist the new hot tub from the road to our front patio. The crane was late but the removal of the old spa very quick and successful once it had arrived, as was the installation of the new. At all times Heath and Paul were very helpful and patient! Differences between old tub and new were quickly explained and the guys tidied up and left. A very stress free install - except for waiting for the crane!!! Definitely a good product backed up by a professional team!!

28 lutego 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks Alan for the fantastic review. We'll be sure to pass your feedback on to Heath & Paul.

And thanks again for choosing Arctic Spas, we truly appreciate it.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Reliably Professional

As always, Kieran arrived on time and carried out the service to meet all our expectations! Reliably professional, looking forward to many months of trouble free hot tub use ahead of our next service!
Thanks again Kieran and Arctic Spas.

17 lutego 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Awesome review Glynn and we really appreciate it. We'll pass your comments on to Keiran also.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Easy service

Easy service, Kieran called at 9am exactly and informed me the precise time he would arrive. I was able to leave him in charge of sorting out the tub and everything, while I kept working remote. He serviced the pump as expected and even found the issue with the pressure in pump 1 without need to changing it! Nice going! Great service.

10 lutego 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks Morgan for the excellent review, and we hope you're enjoying a soak this evening.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Great service and installation

Great service from Jordan in sales, Heath and Sam arrived on time for the installation and made sure they left with us knowing everything that we needed. Brilliant service

7 lutego 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the brilliant review Rachel, we really appreciate it and will let the guys know.

Enjoy your first soak 😁

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Artic Spa Midlands

Firstly, the product is fantastic and worth the cost. Even better was the whole experience from sales to installation to support. The sales person (Roland) who advised and helped without any pressure on the forcing the sale. The guys who came down to install were very efficient and advised on good tips and had it all ready for that evening. The after sales {Mat) is first class too. I think if you are looking for hot tub for health and pleasure reasons, this firm is highly recommended for customer.service. Am very very happy with the whole client experience.

6 listopada 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

We truly appreciate your feedback and hope you've had plenty of use from your Arctic over winter.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Excellent service

Excellent service , customer service very good , engineer Heath was polite , efficient and very knowledgeable about the product ,very pleased 😀

14 października 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks Sue, we'll pass your comments on to Heath.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Delivered today

Delivered today. Guys were great. Across field and up an extremely steep bank. Never faltered or spoke bout giving up. From non pushy sales with Roland saying that the tubs sell themselves to delivery can’t be faulted

24 października 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the brillaint review and we hope you enjoy relaxing in your tub over the coming winter months. We'll pass your comments on to our team.

Kind Regards,

Team Arctic Spas.

Oceniono na 5 z 5

Awesome, friendly service

Heath came to service our hot tub and could not have been more helpful.
Not only did he carry out the service, he explained what he was doing and gave us some really helpful advice at the same time.
Everything was left clean and tidy, all completed with a smile.
Great servive indeed!

16 października 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Terry,

And thank you for the brilliant review, we'll pass your feebdack on to Heath, he'll really appreciate it.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Perfect get yourself one

From the start of the process to installation. The service was excellent. There was at no point any pushy selling just experience knowledge to ensure you brought what you needed for your property. Martine was great emailing through all I needed and advising of all ongoing costs. Roland did the site check and reassured me I had brought the right Spa and it was going in the correct space.

Installation day the two guys turned up on time and just got on with it advising me through out the process. They didn’t need me for anything. They spent ages leveling the gravel/stones. Then throughly explained the app the chemicals ( still sinking in) thank you Kieran and scott

7 października 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the brilliant feedback Sam, we truly appreciate it and we'll pass your comments on to Kieran & Scott.

Hope you're enjoying a soak this weekend.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Scott came to service our Hot Tub…

Scott came to service our Hot Tub 20.09.2024 - Very friendly, and explained everything in detail as we have inherited the hot tub. Quick and professional service!

20 września 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the feedback Jodie, Scott will really appreciate it.

Have a great weekend.

Team Arctic Spas

Oceniono na 5 z 5

Hot Tub serviced, very good

Had my hot tub serviced today (13 September 2024) Keith and Sam from Warrington Arctic Spas were brilliant.

Very polite, friendly and knowledgeable, hot tub serviced and refilled plus any parts that needed replacing done efficiently.

Good job.
Would recommend Arctic Spas.

13 września 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Christine,

Thank you very much for the feedback. We'll pass this on to the guys as I'm sure they'll apprecaite it.

Have a great weekend.

Team Arctic Spas

Oceniono na 5 z 5

Kieran has been friendly

Kieran has been friendly, efficient, a very good job done servicing our spa.

9 września 2024
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the feedback Sally, we really appreciate it and will pass your comments on to Kieran.

Kind Regards,

Team Arctic Spas

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