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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’ve had my hot tub for almost 4 years now from this place, really professional and friendly staff, especially Clare who helped me with the right chemicals to put in.

Reakcja na opinię

Oceniono na 5 z 5

Arctic Spas have always provided great service. We had our Frontier serviced and repaired by Kieran today who was professional and courteous. One of our pumps had sadly broken and Kieran explained to... Zobacz więcej

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Oceniono na 4 z 5

Jason Vietch is an amazing person to work with, we were not sure what kind of spa we wanted, he went above & beyond any customer service we could ever exspect, not only getting down to straight honest... Zobacz więcej

Oceniono na 5 z 5

We’ve always had Artic Spa tubs. This is our second one, now 6 years old. Had an intermittent flow issue on the heater pump. Whilst it was a long wait for an engineer visit Kieran was fantastic. We... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wannami z hydromasażem

Napisane przez firmę

Celebrating 26 years of business here in the UK🎉 Arctic Spas hot tubs & All Wethaer Pools are known for being engineered for harsh climates, featuring energy-efficient designs, easy maintenance, and durable construction, with features like the FreeHeat™ system, Spa Boy Automated Water Care and Forever Floor. We’re extremely proud of being one of the longest running hot tub distributors in the UK. Our longevity is built on our customer service, our products efficiency and our advanced technologies.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very quick response to request for call…

Very quick response to request for call out. Engineer Heath arrived on time and quickly diagnosed the problem The required parts were in the van and were quickly fitted and the tub restored to working order.

24 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the excellent review Ken, we will pass this on to Heath, he really appreciates the feedback.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Heath

Heath visited to conduct some repairs under warranty and to complete a service of our hot tub. Everything was explained well and a thorough check of the spa was completed.
Heath was very friendly, arrived on time and completed everything to a high standard leaving the place clean and tidy
Fantastic service!

29 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thank you very much Stacey for the superb review. We shall pass your comments on to Heath 😊

Enjoy an evening soak in your tub.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Hot tub service

Service was first class from start to finish always kept me up to date even when hot tub was installed wasn’t sure about chemicals but Adam talked me through it and helped me with any of my questions .

14 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Really appreacite the feedabck James and we shall pass this on to Adam as well 😊

Hope you enjoyed a weekend of trying out your new Arctic Spa.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Ocean swim spa pump replacement

The no. 1 pump was taking a long time to start up and when running made a loud throbbing sound. Heath, from Arctic Spas showed up on time at 8:30am and quickly determined a new pump was needed. Our spa is sunk into the ground and access is difficult. However, Heath was able to get the old pump out and get the replacement in and checked out withing an hour and a half. He cleaned up after himself and the left the room as he found it.

16 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Andrew, and thank you for the brilliant feedback. We shall pass this on to Heath. Hope you had a relaxing weekend in your swim spa 😊

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Heath made all of the problems go away

Heath made all of the problems go away! He had a fair bit to put right but Heath was professional, knowledgable and friendly! 5 stars.

9 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Mark, thank you very much for the excellent review, we shall pass this on to Heath as he really does appreciate it.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Thank you so much to Kieran and Ben for…

Thank you so much to Kieran and Ben for the service carried out on our hot tub!
It was clean and thorough and left it as they found it.

2 października 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the review Balbi. We shall pass your feedback on to Kieran & Ben as they really apprecaite it.

Have a relaxing Sunday in your fresh hot tub 😊

Team Arctic Spas

Oceniono na 5 z 5

We had our Artic Spa serviced by Kieran…

We had our Artic Spa serviced by Kieran who was brilliant, he rang to let us know he was on his way, turned up on time, was very polite and professional at all times and was so tidy you would never know he had been except the hot tub looked amazing

Well done kieran you did a top class job

26 września 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks Keith for the awesome review! We shall pass your feedback on to Kieran, he truly apprecaites it.

Have a great week enjoying your spa 👍🏻

Team Arctic Spas

Oceniono na 5 z 5

Hot tub service and fault remedy

Hot tub service and fault remedy: organising the appointment was really easy with excellent communication. Kieran serviced our hot tub. He was punctual, polite and very knowledgeable. He explained everything really clearly with the fault and gave us options for repair. He is very thorough, tidy and considerate. The work was to a very high standard and the fault repaired the same day. Highly recommend.

18 września 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the awesome review Ms Morris, we will pass your feedback on to Kieran as he really does apprecaite it.

Have a great weekend and enjoy your spa 😊

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Positive experience

Very efficient service from Kieran - thank you!

26 sierpnia 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Jamie,

Thanks for the feedback. We will get this passed on to Kieran. Enjoy a soak in your tub later 👍🏻

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Top quality service

Delighted with my service today from Arctic Spas. My hot tub looks like it's brand new once again. Kieran did a great job!

7 sierpnia 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Robert, thanks for the excellent review and we'll pass your feedback on the Kieran :-)

Enjoy a soak this weekend.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Great service by Kieran

Annual service by Kieran was thorough and efficient as always. Very reassuring that my tub is good working order and properly looked after by Kieran. Thanks again. See you next year.

27 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the brilliant review Milan. We will pass this on to Kieran as he really does appreciate his customer feedback.

Have a great weekend :-)

Team Arctic Spas

Oceniono na 5 z 5

I wanted to get my old hot tub up and…

I wanted to get my old hot tub up and running again. I went to the Melbicks store and met Gareth who was incredibly helpful and booked a service for me.

On the day of my service the engineer was amazing. Called me before to tell me what time he was arriving. Gave me great advice on how to look after my spa and was so friendly, his customer service was excellent and a credit to your company. Thank you Kieran for leaving us with a hot tub as good as new.

18 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the great review Stephen. We will pass this on to Gareth & Kieran as they will appreciate the feedback.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Kieran great service engineer

Just had Kieran from Arctic spa round to give a full service on my 15 year old fox spa he was polite respectful very tidy and thorough with his work explained to me what needed to be done in the service changed the filter fixed a small leak highly recommend getting a service as it shows 15 years old and still looks new

23 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Andrew and thanks for the excellent feedback. We will pass this over to Kieran as he really appreciates it.

Have a great weekend enjoying your spa :-)

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Hot tub annual service

We were very pleased with the service we received by Kieran ,as usual he is very polite and helfull and does an excellent job,
David White

17 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thank you for the gerat review David, we shall pass this on to Kieran as he really appreciates the feedback from his customers.

Have a great weekend.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

We have just had the second annual…

We have just had the second annual service on our Fox Spa..
I can't recommend Heath highly enough. He is a friendly and extremely helpful. He is very knowledgeable and efficient engineer.

18 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Sharon, and thanks for the excellent review. We shall pass your feedback on to Heath as he truly apprecaites it.

Enjoy your spa this weekend :-)

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Excellent Spa Service – Highly Recommend Keiron

We’ve had Keiron servicing our spa for quite some time now, and he continues to impress us with his professionalism, attention to detail, and genuine care for his work. From routine maintenance to diagnosing and fixing more complex issues if they arise, he handles everything with skill and confidence. His knowledge of spa systems is second to none it’s clear he knows these machines inside and out.

What we really appreciate is how thorough and clear he is. He always takes the time to explain what he’s doing and why, and never rushes a job. He keeps everything running smoothly and helps us understand how to get the most out of our spa. He’s also easy to deal with — always punctual, polite, and respectful of our space.

Having someone so trustworthy and capable gives us real peace of mind.
Can’t recommend him enough.

16 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Scott, and thank you for this brilliant review. Kieran will really appreciate the feedback, more so as you're a regular customer for him.

Have a great weekend enjoying your spa :-)

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Badger, Heath and Sam - Excellent team

Heath and Sam installed our hot tub yesterday and both guys worked really hard. They were both extremely polite and very respectful. It was a difficult job at first getting the hot tub in and I would recommend that a site visit is made by Arctic first. Many people may be ordering their first hot tub as we were and a site visit may have sorted many of these issues prior to delivery. But thanks to the hard work and efforts of Heath, Sam and Badger the crane driver we managed to get it in. Thanks again to all and loving the Hot Tub

16 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Hi Mr Kelly, and thank you very much for the excellent review. We shall pass your feedback on to Heath & Sam as they truly appreciate it.

Hope you will be enjoying a relaxing soak this weekend.

Kind Regards,

Team Arctic Spas

Oceniono na 5 z 5

Kieran and Sam were the perfect fitters…

Kieran and Sam were the perfect fitters with my new Artic Spa. Very helpful, full of knowledge and experience. Would not hesitate to recommend them.

14 lipca 2025
Opinia niezależna
Logo Arctic Spas

Odpowiedź od Arctic Spas

Thanks for the feedback David, greatly appreciated and we shall pass this on to Kieran & Sam.

Enjoy your new Arctic Spa :-)

Kind Regards,

Team Arctic Spas

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