I’ve had my hot tub for almost 4 years now from this place, really professional and friendly staff, especially Clare who helped me with the right chemicals to put in.
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I’ve had my hot tub for almost 4 years now from this place, really professional and friendly staff, especially Clare who helped me with the right chemicals to put in.
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Arctic Spas have always provided great service. We had our Frontier serviced and repaired by Kieran today who was professional and courteous. One of our pumps had sadly broken and Kieran explained to... Zobacz więcej
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Jason Vietch is an amazing person to work with, we were not sure what kind of spa we wanted, he went above & beyond any customer service we could ever exspect, not only getting down to straight honest... Zobacz więcej
We’ve always had Artic Spa tubs. This is our second one, now 6 years old. Had an intermittent flow issue on the heater pump. Whilst it was a long wait for an engineer visit Kieran was fantastic. We... Zobacz więcej
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Celebrating 26 years of business here in the UK🎉 Arctic Spas hot tubs & All Wethaer Pools are known for being engineered for harsh climates, featuring energy-efficient designs, easy maintenance, and durable construction, with features like the FreeHeat™ system, Spa Boy Automated Water Care and Forever Floor. We’re extremely proud of being one of the longest running hot tub distributors in the UK. Our longevity is built on our customer service, our products efficiency and our advanced technologies.
Unit 2, Hartlebury Trading Estate, DY10 4JB, Worcestershire, Zjednoczone Królestwo
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Very quick response to request for call out. Engineer Heath arrived on time and quickly diagnosed the problem The required parts were in the van and were quickly fitted and the tub restored to working order.

Odpowiedź od Arctic Spas
Heath visited to conduct some repairs under warranty and to complete a service of our hot tub. Everything was explained well and a thorough check of the spa was completed.
Heath was very friendly, arrived on time and completed everything to a high standard leaving the place clean and tidy
Fantastic service!

Odpowiedź od Arctic Spas
Service was first class from start to finish always kept me up to date even when hot tub was installed wasn’t sure about chemicals but Adam talked me through it and helped me with any of my questions .

Odpowiedź od Arctic Spas
The no. 1 pump was taking a long time to start up and when running made a loud throbbing sound. Heath, from Arctic Spas showed up on time at 8:30am and quickly determined a new pump was needed. Our spa is sunk into the ground and access is difficult. However, Heath was able to get the old pump out and get the replacement in and checked out withing an hour and a half. He cleaned up after himself and the left the room as he found it.

Odpowiedź od Arctic Spas
Heath made all of the problems go away! He had a fair bit to put right but Heath was professional, knowledgable and friendly! 5 stars.

Odpowiedź od Arctic Spas
Thank you so much to Kieran and Ben for the service carried out on our hot tub!
It was clean and thorough and left it as they found it.

Odpowiedź od Arctic Spas
We had our Artic Spa serviced by Kieran who was brilliant, he rang to let us know he was on his way, turned up on time, was very polite and professional at all times and was so tidy you would never know he had been except the hot tub looked amazing
Well done kieran you did a top class job

Odpowiedź od Arctic Spas
Hot tub service and fault remedy: organising the appointment was really easy with excellent communication. Kieran serviced our hot tub. He was punctual, polite and very knowledgeable. He explained everything really clearly with the fault and gave us options for repair. He is very thorough, tidy and considerate. The work was to a very high standard and the fault repaired the same day. Highly recommend.

Odpowiedź od Arctic Spas

Odpowiedź od Arctic Spas
Annual service by Kieran. Friendly, professional, efficient service as always.
Delighted with my service today from Arctic Spas. My hot tub looks like it's brand new once again. Kieran did a great job!

Odpowiedź od Arctic Spas
Annual service by Kieran was thorough and efficient as always. Very reassuring that my tub is good working order and properly looked after by Kieran. Thanks again. See you next year.

Odpowiedź od Arctic Spas
I wanted to get my old hot tub up and running again. I went to the Melbicks store and met Gareth who was incredibly helpful and booked a service for me.
On the day of my service the engineer was amazing. Called me before to tell me what time he was arriving. Gave me great advice on how to look after my spa and was so friendly, his customer service was excellent and a credit to your company. Thank you Kieran for leaving us with a hot tub as good as new.

Odpowiedź od Arctic Spas
Just had Kieran from Arctic spa round to give a full service on my 15 year old fox spa he was polite respectful very tidy and thorough with his work explained to me what needed to be done in the service changed the filter fixed a small leak highly recommend getting a service as it shows 15 years old and still looks new

Odpowiedź od Arctic Spas
We were very pleased with the service we received by Kieran ,as usual he is very polite and helfull and does an excellent job,
David White

Odpowiedź od Arctic Spas
We have just had the second annual service on our Fox Spa..
I can't recommend Heath highly enough. He is a friendly and extremely helpful. He is very knowledgeable and efficient engineer.

Odpowiedź od Arctic Spas
Kieran did a professional job servicing our hot tub. Always does a great job.
We’ve had Keiron servicing our spa for quite some time now, and he continues to impress us with his professionalism, attention to detail, and genuine care for his work. From routine maintenance to diagnosing and fixing more complex issues if they arise, he handles everything with skill and confidence. His knowledge of spa systems is second to none it’s clear he knows these machines inside and out.
What we really appreciate is how thorough and clear he is. He always takes the time to explain what he’s doing and why, and never rushes a job. He keeps everything running smoothly and helps us understand how to get the most out of our spa. He’s also easy to deal with — always punctual, polite, and respectful of our space.
Having someone so trustworthy and capable gives us real peace of mind.
Can’t recommend him enough.

Odpowiedź od Arctic Spas
Heath and Sam installed our hot tub yesterday and both guys worked really hard. They were both extremely polite and very respectful. It was a difficult job at first getting the hot tub in and I would recommend that a site visit is made by Arctic first. Many people may be ordering their first hot tub as we were and a site visit may have sorted many of these issues prior to delivery. But thanks to the hard work and efforts of Heath, Sam and Badger the crane driver we managed to get it in. Thanks again to all and loving the Hot Tub

Odpowiedź od Arctic Spas
Kieran and Sam were the perfect fitters with my new Artic Spa. Very helpful, full of knowledge and experience. Would not hesitate to recommend them.

Odpowiedź od Arctic Spas
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