Apollo Motorhome Holidays Recenzje 42

The pick up took approximately 3 and a half hours after phoning to say I would be there at lunch time. I had intended to get a 4 person Britz Euro which I believe would be smaller. Rolling over the Hundrlees to reach Kiakoura in the dark was a bad start and then realising that there was bedding for 6 when I stated 2 people would be in it plus our Dog. The reception person was surprised we had a dog, I said read your emails. So standing outside with dog and a lot of stuff as we where returning to Picton to see friends after living in the Sounds for 10 years, was not pleasant. Then to be told 3 or 4 times it will be ready in 20 minutes was dishonest. The Camper was dirty in areas that needed scrubbing not a wipe with a rag such as around the cooker and corners all over the van. The rattling of crockery was ridiculous and ended up wrapping them in blankets and placing up the top. It’s the 3rd time hiring from various companies and you rate the worst. I hope this doesn’t offend you except you asked so I am replying honestly. The last 3 nights we stayed in motels that we knew as have travelled the road many times. The slats in the middle bed where all over the place and it was not a simple thing to use. One plus the engine was good except I found it a bit petty charging the diesel KMs after receiving the amount that was paid up front.

I highly recommend
Great service, great camper

It was a lovely new motorhome and similar to what we thought we had ordered the Euro plus campervan- having rented one in Tasmania many years ago. unfortunately it was the worst design for the area we were holidaying in central Australian desert – Alice Springs and surrounds. There are very few powered sites to use the air-conditioning which the van had been designed for, with only two very small windows to ventilate. The only other choice being leaving doors back and side open but not possible with all the flies and insects and security issues. I asked the assistance for fly screen so that we could use these doors, but there was nothing available which was very disappointing and a huge oversight. We plan to come back every year but will not use your company unless you can address issues so your vans are comfortable for the areas they’re being rented in. We felt we paid top dollar for a very ordinary experience, it was too hot to sleep at night as the van heated up during the day and had no way to cool it down with all the fixed windows, it would be perfect in a cold climate but not in Australian climate. The company needs to train your staff to be more tuned in to preparing the vehicles for the areas they’re renting them in.

We were happy with the people but not the vehicle. The reversing camera was the main issue. It failed on the 2nd day of our 10 day trip and caused major unease reversing the vehicle. It apears that it also made the vehivle unroadworthy as the view from the rearview mirror was less than 15% of the tital viewing area. The attempt to repair this and other isses were ineffective.

Relatively simple process and quality Mobile home, they let themselves down on the time to collect and the hidden costs that had to be added before hire commenced.

Lenny and the team were incredibly friendly and welcoming. Lenny took us through all aspects of the RV and was very patient with all of our questions. Nothing was too much trouble. We didn’t get his name but the technician that fixed a small issue was a great guy too. We’re excited for our 6 week trip in Australia. (Cairns Location).

Really good service from up lift to return, staff all very helpful and friendly. We had a windscreen crack on the second day and we received a very quick response with regular updates to sort it. Arrangements made for replacement windscreen booked in two days and when we arrived it was replaced within 2 hours. Picking the van up in Christchurch was straightforward from the airport and we were on the road within an hour. Van was in very good condition and very comfortable.

Loved the vehicle except for one of the gas burners very difficult to stay alight and the GPS not being up to date.
Was annoyed when my vehicle had a pushbike rack attached to the back as I had not ordered it and the staff were not cooperative in having removed.
Luckily it turned out someone at the last minute turned up wanting one and had to manage the swap over.
I found the male staff quite dismissive of my concerns and familiarising me of the vehicle use/manual location. This was the Queenstown office.

Campervan was great, functional, spacious and with an amazing external integrated bbq! Now, we had a couple of issues during the two months of road trip (the water pump broke and a flat tire) but the service provided by THL staff was great and very professional. When I come back to Australia I’ll for sure book again with Apollo. Thanks Team!

The car is very reliable, location is slightly far from the airport and staff are friendly

We rented an EuroTourer Mercedes van. 93000 km. It was not suitable for rental:
- structural 'creaking' of van body made for noisy trip
- door alarms constantly coming on (due to structural van issue around big side door)
- batteries did not last over night - compromising what we wanted to do with the hire. (The company did rectify this and refund some money at end - thanks.)
- static coming through radio from reversing camera - took 48 hours for person on help line to 'click' to this as problem.

It must be challenging to run a business with depreciating stock, and ensure stock is kept working long enough to make the business viable. But this van either needed to be put out to pasture, or better maintained.

Overall services and vehicle are good enough.

​ I would like to commend your staff. The service we received on the ground was exceptional. In Melbourne, Hansani, who handed over the vehicle, was lovely and professional. Similarly, in Adelaide, Vicki, who handled the return, was welcoming, efficient, and very pleasant. The vehicle itself was in good condition and served us well throughout the trip.
​However, we were disappointed by a specific issue regarding our booking.
​We originally reserved a Mini Euro specifically to ensure easier driving and to minimize expenses, such as fuel and ferry crossing fees that wre booked a head. Upon arrival, we were informed that our reserved model was unavailable and were upgraded to a larger vehicle.
​When we requested that the company take responsibility for this change by covering the additional costs we incurred at the ferry due to the vehicle's size, we were surprised to receive a cold, legalistic response. After further correspondence, we were offered a 50% refund of the difference.
​Given the total cost of the rental, the amount in question is negligible. We expected a reputable company like Apollo to take full responsibility immediately as a matter of basic service quality. While we enjoyed the trip, this specific interaction left us with a bitter taste regarding your customer service policies.
​Best regards,
Porat

Familiarisation, on boarding, admin was all simple and fast. Van was clean and mostly worked well, however wear and tear was evident with cupboard door falling off and excessive noise and squeaks while moving. Advice to refill the gas tank rather than use swap services resulted in a lot of running around we didn’t need. The advice that the app helps you find a place that does this service was also incorrect. Having said that, the manager did finally agree to extend the pre-purchase tank price to us. Van was not charged sufficiently when we got it which meant we had to change plans on night one and pay for a powered site (which was hard to find at Easter).

Our pickup and drop off were very quick and easy and every one was very friendly! Also, we dropped off our van the day before we flew out and we realized on the way to the airport that my husband had forgotten his headphones in the van that he had stashed out of site and he was able to quickly stop in and find those! While he was there he also found out we had forgotten to pay for our diesel on last fill up (how embarrassing!!!) and they helped us quickly take care of that so we didn’t miss our flight. So thankful! Thank you for a great experience!

We hired a 6 berth motorhome in Queenstown for 4 adults for a week. Waited an hour for them to do a service on the vehicle. The suspension in the rear was non-existent, making it extremely uncomfortable for the rear passengers (bitumen roads felt like corrugations). Seat cushions had no support at all, including the rear bed area. The noise from everything rattling was deafening. The rear side door was extremely hard to close and even opened on one occasion while driving. Overall, nearly $4000 down the drain.
If you're still keen to hire a motorhome, my advice is to limit yourself to 2 adults per motorhome (they're very cramped) and take minimal luggage as there is nowhere to store suitcases (we were in the north island the previous week, so had 3 large suitcases)

Good experiences and enjoyable

We really loved our RV holiday. The flexibility of taking your home with you is great. On occasion we put the kettle on or cooked a meal whilst enjoying a lovely view or location. Yes it took a day or so to get into a routine but once set up, it was a great way to get around. Attention to detail on design and amenities makes it easy to drive, set up, store things and live in.

We waited for over 2 hours to receive our van from the original time of pickup which was 9am. Due to the delay we missed planned activities. I asked to speak with the manager, "Mel"at the time of collection to express my frustration. Employees said "she will not speak with you". After asking twice Mel still refused to come and speak with me, claiming that she was busy "doing a van safety check" when she was located the entire time in her office. I knocked on the door after staff had told me where she was. She rudely responded "WHAT DO YOU WANT?", not knowing who I was. I then told her that I wanted to speak with her and she said that she "didnt have time" and i explained id waited 2 hours she said "your not the only one" . I explained that in her role she should be making time to speak to communicate with clients. When I said that I was going to put in a complaint about her, I was encouraged by other staff. When i entered the building one last time she rudely said, "I can speak with you now." This was at the time of our departure from the Perth collection point after waiting for such a long time. I told her I would be putting a complaint in. Her response was "Go for it". Appaling management in that Perth office.

The staff at both Queenstown & Christchurch were great to deal with. The van itself was very comfortable and the whole process from booking to pick up and drop off were very easy to follow. We did have a few minor issues with the van, the radio and the heater, however these did not detract from our overall experience