Apex Vets Recenzje 

Glen as always fully checked Dexter (english springer spaniel)......
He was in for ongoing medication as he has had both critiate ligerments done. His injections work wonders.

Excellent vets with all staff - from receptionists to nurses to vets - friendly, helpful, honest and professional.
Highly recommend

Excellent service which was both totally thorough & professional. Communicated the process of our puppies visit and answered our queries with quality feedback, knowledge and in a very courteous manner.

Great service from the minute you walk through the door. Consultation with Jennifer was professional and also caring. The appointment wasn't rushed and every question was answered with respect. Apex trade on the assumption that your animals are part of their family and this is 100% true.

Emergency treatment required as puppy had taken ibuprofen. From initial phone call with Shona to discharge treatment was excellent, procedure explained fully. Amy, care assistant, who sat with us during all necessary vomiting and vet (sorry, forgotten name) were both brilliant. Quite traumatic visit handled with efficiency and calm. So glad werein this practice. Thank you

Having been to two seperate vets with our dog we thought 3rd time lucky with Apex vets..and it was absolutely the right decision.
All the staff from the receptionist to the vets are lovely attentive and compassionate and do their utmost to facilitate all of your pets needs.
I always feel that our boy is in the safest hands

All the staff are so helpful and they have a great monthly plan that we signed up for to cover annual costs. The rates are competitive and the vets are knowledgeable and the vet nurses are kind and very competent.

Best vet I have ever been to. Everyone cares about the animal and are lovely to their owners. Even the receptionists love the animals and always speak to them.
Went today as I thought there was something wrong with my puppies front leg. It turns out to be fine so I was only charged a small amount.
My last vet would have insisted on an X-ray.
This vet practice just cared about the animals and not how much money they are getting from the owners.

As always great service from a very professional and friendly team. highly recommend

They are an excellent team and taking care of my dog in a really hard time. They have been amazing.

Apex Vets are brilliant. Our Barney firstly saw Callum for his healthcheck/second vaccine and then also got his nails cut by Chloe. Both are so knowledgeable and great with Barney. We also had to bring Barney back urgently as he ate a bulb in our garden that we didn’t know was toxic to dogs. Apex Vets (Rhiann) managed to book us in within 20 mins of me calling and Kelly made sure he got the treatment he required. Whilst we were waiting Rhiann and Storm were great with reassuring my partner and I that Barney was getting the best care. Barney is now completely better and back to doing zoomies in the garden. Can’t recommend this team enough!

Always a good service and so helpful towards my furry kids

Very Friendly staff, knowledgeable vets and nurses, good atmosphere, and caring to needs.

Nell was limping, so I took her to be checked. Very happy with the thorough examination and advice given by Kelly today. I always find Apex vets provide a great service.

Amazing vets. Can't praise Callum enough. He has been so helpful.with my sick guinea pig, even at 3.30 in the morning as an emergency. Takes time to listen and answer my questions.

My lovely vet Sam is the best vet I’ve ever had. The whole practice is amazing

Today was the first time I am disappointed with my visit. First time I'm leaving a review.

I feel that apex has lost its personal touch with its rapid expansion.

You are asked to make appointment and I've found I not seen during the time booked and kept waiting for considerable amount of time. No apologies are given, which is the opposite if you are late. I am told you cannot hold the appointment and I would have to wait and I am the one that apologies. Can you see the irony in that.

Today, I was kept awaiting again, no apology or explanation given. I was there for annual booster jabs.

I felt that vet did not give one dog particular once over and inspection but was more thorough with the other. For the first time when been given the injection, one of my dogs yelped in pain. Was told that serum was cold. I am sorry, but I do not accept the explanation given, as the many visits to this surgery my dogs have never done this with any other vet.

When settling the bill, you are no longer given the option to have itemised statement just a receipt.

When I checked when statement sent, it still had outstanding balance(this is another issue, as one of my dogs had mass removed in may, I explained to vet my financial situation and that my insurance would be running out in July and I was assured the paperwork would be rushed through,it wasnt; it was sent in September and now anxious time waiting to see if the bill will be settled) plus treatment I did not ask for.

I contacted vets to query and mistake was noted as there was even a note from vet saying I declined kennel cough treatment. Yet the vet charged me for both dogs. I was assured I would receive a call back with a resolution.

I waited over 30 mins and called myself and i get the impression the person who took the initial inquiry had not done anything and was told conviently that they were just about to call me back when i called. I eventually sorted the refund and it was processed over the phone. If I hadn't checked then I would be none the wiser!

So I go back to opening statement, I feel with the vets rapid expansion they have lost the personal touch and attention to detail.

Always a 5 star experience at Apex! Been with them for my dogs for 8 years and wouldn’t consider anywhere else! The friendliest bunch of staff & the love they have for your animals is second to none!